Customer reviews from kwikset.com
Kwikset - Signature Series Juno Door Knob - Polished Brass
Average customer rating
4.3
(138 Reviews)
Rating breakdown 138 reviews
5 Stars
94
4 Stars
19
3 Stars
8
2 Stars
3
1 Star
14
86%of customers recommend this product.
(
108 out of
125)
Customer Reviews for Kwikset - Signature Series Juno Door Knob - Polished Brass
Customer Rating
1
Will consider another lock brand next time
on August 3, 2024
Posted by: skh325
I bought this lock to replace another Kwikset lock that literally fell apart after normal use. The only reason I purchased another Kwikset is due to the ease of rekeying the lock. But like others I believe the philips screw set attachment is poor. And worse, the design requires two big holes to access the screws--how cheap looking (this poor design was hidden by the retail packaging.
Response from kwikset.comBy Mariana, Consumer Service, August 7, 2024
Hello skh325,
We'd like to learn more about your experience and help with the best solution. Please reach out to our Support Team for assistance with troubleshooting and your product's warranty: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
We'd like to learn more about your experience and help with the best solution. Please reach out to our Support Team for assistance with troubleshooting and your product's warranty: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Love SmartKey, hate this knob.
on October 21, 2024
Posted by: ninjakatie
from Springfield, OH
Gender:Female
I never would have thought that Kwikset would create a crap knob, and yet, here it is. I have been using Kwikset knobs since my first house 40 years ago and have never had an issue replacing the deadbolts or entrance knobs. This knob is the worst! I have installed on four doors. On all four doors the knobs have pulled off. My electrician fixed the front knob he pulled off, which has pulled off again. My handyman re-installed my garage knob, which pulled off again and my other handyman re-installed the back knob, which just pulled off again. The laundry room knob is two pulls away from the same outcome. I thought it was me. Clearly, it is not me, it's the knob. I get you were trying a new way to install a knob, but the old way worked really well and didn't need to be changed. I'm afraid to buy replacements as I really don't want knobs that all have this new way of install.
Response from kwikset.comBy Kwikset, October 21, 2024
Hello ninjakatie,
As the original owner of the doorknobs, you would be covered under the warranty. We would like to gather more details about your experience with the doorknobs so that we can provide the correct solution. Please contact our Support Team at 1-800-327-5625 for further assistance.
Thank you,
Kwikset
As the original owner of the doorknobs, you would be covered under the warranty. We would like to gather more details about your experience with the doorknobs so that we can provide the correct solution. Please contact our Support Team at 1-800-327-5625 for further assistance.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com