Customer reviews from brother-usa.com
Brother - DS-720D Mobile Duplex Scanner - White
Average customer rating
3.8
(78 Reviews)
Rating breakdown 78 reviews
5 Stars
36
4 Stars
19
3 Stars
6
2 Stars
5
1 Star
12
77%of customers recommend this product.
(
51 out of
66)
Customer Reviews for Brother - DS-720D Mobile Duplex Scanner - White
Customer Rating
5
Love my Brother!
on February 16, 2019
Posted by: sher17
from Palm Springs, CA
Great product for keeping my records in order! Makes work fun!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great product with awesome extras
on February 24, 2019
Posted by: Trustword
from Addison, NY
Very fast scanning. Duplex works nicely. Nice extra software. Wish the power button scanned with one touch, but still incredible. Very portable. Wish it had more than 600dpi, though. Great for receipt storage. I really appreciate that I can remove it from my desk when I don't need It!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Great until I tried the Firmware Update
on March 13, 2019
Posted by: dont_load_firmware
from Arizona
Scanner worked really well until I tried to update to the latest firmware. Once I clicked on the executable to perform the update, it started going through the steps and then... nothing. The scanner now won't power back on. It appears to be totally dead. I have tried everything, uninstalling and reinstalling the drivers and software, emailing support, and calling into support. Just got off the phone with the guy who said it was broken and if it was outside the 12-18 month warranty, I was out of luck and would have to pay for the "repair" myself. Highly recommend you don't do the firmware update. Very unhappy with the entire ordeal. Won't be looking to buy Brother products again anytime soon.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
easy
on March 31, 2019
Posted by: Nancy1
from Chico, CA
It's small and easy I and all my receipts and documents so I have no paper floating around
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Quick & Convenient
on May 2, 2019
Posted by: Rehabstiff
from Mandeville, LA
This little machine does what it says it will do. Fast set up. Easy, quick operation. Much easier to operate than the old flat-bed scanner it replaced. Convenient size for traveling, too.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
DSmobile scanner does a great job.
on July 23, 2019
Posted by: Linda55
from York, PA
The DSmobile 720D is a great little scanner. My son saw me scanning documents using this scanner and now he wants one (future Christmas present).
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Scanner!!!!
on April 30, 2020
Posted by: HDC Boston
from Boston
Very easy to use and quality is great, I would highly Recommend this scanner
Written by a customer while visiting brother-usa.com
Customer Rating
1
Problem in setting up, my 3 PC-s can not see it
on May 10, 2020
Posted by: csm96
from Savannah, GA
I have owned a business for 34 years and settled on Brother products as the best, Likely purchased 30+ devices. This Scanned is my first Brother item that may be DOA. I had been trying to set it up occasionally, but moved to using my mfc 6870W or Mfc 5520 for scanning.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, May 11, 2020
Thank you for continuing to be a Brother customer! We're sorry to hear that the DS-720D may not be working. As always, we are at your side. Please allow us the opportunity to make things right by contacting us directly via our support web site https://www.brother-usa.com/support/ds720d.
Written by a customer while visiting brother-usa.com