Customer reviews from brother-usa.com
Brother - DS-720D Mobile Duplex Scanner - White
Average customer rating
3.8
(78 Reviews)
Rating breakdown 78 reviews
5 Stars
36
4 Stars
19
3 Stars
6
2 Stars
5
1 Star
12
77%of customers recommend this product.
(
51 out of
66)
Customer Reviews for Brother - DS-720D Mobile Duplex Scanner - White
Customer Rating
5
Love this scanner
on July 12, 2020
Posted by: hedgiemom
from Chicago area
I was involved in Indy Car racing for years and had many books of photos which I wanted to digitize. I wanted something small that I could just put on the couch as I was watching TV. I have now scanned 1500 pictures with no jams, great color, does both glossy and matte equally well. I would definitely recommend this scanner to anyone. It's also very quick. It scans pictures at 300 dpi with 24 bit color. Can't beat it for the price.
Written by a customer while visiting brother-usa.com
Customer Rating
4
accessories unavailable
on July 30, 2020
Posted by: Tobs fan
from Wilson, NC
Not a great scanner but lives up to expectations and fulfills my needs except I cannot find 2 of the accessories and inquiries about purchasing replacements are not answered. I have very sophisticated scanners but are all too big for the niche this one fills. The manual, like many from Asia, leaves me perplexed; had to contact support more than once because of manual illegibility. For the price, size and performance, I would buy it again but put the flimsy, plastic-wrap accessories in a safe. You lose them and it's sayōnara brother!
Written by a customer while visiting brother-usa.com
Customer Rating
4
DSMobile 720D
on August 22, 2020
Posted by: Frankie 109
from Pinellas Park, FL
Would be a better unit if the information collected was put in a data base, such as NEAT does.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Easy to use-easy to set up
on August 28, 2020
Posted by: NLM5858
from NJ
Easy set-up. Works right out of the box. Easy to use.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Works great!
on October 7, 2020
Posted by: Pilotguy18
from Portland, OR
Software is a little clunky, but the scanner itself works great. However, it doesn’t seem to be able to scan something much longer than a legal size piece of paper.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Didn't work
on November 18, 2024
Posted by: Philip Jakob
from Tampa, FL
It didn't work. I've only needed to use it once since purchase and it was unable to scan to pdf anything. Kept coming up as total black page rather than text.
Response from brother-usa.comBy Brother Customer Service, November 20, 2024
Thanks for taking the time to review your experience with the Brother DS720D. We appreciate your feedback. I’m sorry to hear that you are having blank scanning and unable to scan PDF files issues with the Brother DS720D. I apologize for any inconvenience this issue may have caused you. We can help with that. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/140296
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/80546
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/64236
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/72797
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/75357
If you still have difficulties please contact Brother Customer Service at:
https://www.brother-usa.com/support/DS720D
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/140296
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/80546
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/64236
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/72797
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/75357
If you still have difficulties please contact Brother Customer Service at:
https://www.brother-usa.com/support/DS720D
Written by a customer while visiting brother-usa.com