Customer reviews from geappliances.com
GE - 1.5 Cu. Ft. Over-the-Range Microwave - White
Average customer rating
4.2
(477 Reviews)
Rating breakdown 477 reviews
5 Stars
259
4 Stars
124
3 Stars
43
2 Stars
27
1 Star
24
81%of customers recommend this product.
(
372 out of
458)
Customer Reviews for GE - 1.5 Cu. Ft. Over-the-Range Microwave - White
Customer Rating
1
Inefficient
on May 23, 2017
Posted by: Jtc52
from Surf City, NC, United States
The vent doesn't work, both settings are equally loud, and the turntable doesn't work.
No, I would not recommend this to a friend.
Features
1
Performance
2
Quality
1
Value
1
Response from geappliances.comBy BRENDA@GEA, GE Appliances, May 24, 2017
Hello Jtc52, Thank you for taking the time to write a review on your new microwave. This is not what we would expect from our products. Please take advantage of your warranty and schedule an appointment with a GE Service Technician by calling 1-800-GE-CARES (432-2737).
We appreciate your feedback.
We appreciate your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
4
Addition to our Kitchen
on August 22, 2017
Posted by: TJK1
from Hoschton, GA, United States
Purchased this item for our new home because we cook a lot and needed outside venting.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Stopped working after three years
on September 21, 2017
Posted by: xrunnerco
The title says it all. Three years of moderate household use should not cause a product to fail.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
2
Response from geappliances.comBy JILLatGEA, GE Appliances, September 25, 2017
Hello. Thank you for taking the time to write your review on your microwave. We're sorry to hear it is no longer working. If you haven't already done so, please reset your circuit breaker to reset the internal circuitry. You may also want to try plugging another small appliance into the microwave outlet to be sure it has power to it. The outlet is located in the cabinet above the microwave.
If service is needed, we recommend scheduling a service appointment with an authorized GE Appliance technician who can accurately diagnose and repair your appliance. Please contact our scheduling department to see if they can schedule an earlier appointment for you. They can be reached at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET. Thanks, again, for your feedback.
If service is needed, we recommend scheduling a service appointment with an authorized GE Appliance technician who can accurately diagnose and repair your appliance. Please contact our scheduling department to see if they can schedule an earlier appointment for you. They can be reached at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET. Thanks, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
3
Fan will not turn off!
on October 31, 2017
Posted by: Melissab88
from Crestview, FL, United States
The exhaust fan will not turn off for anything! It runs constantly regardless of the stove being on or not. We have to unplug it and I am unable to find any troubleshooting but I found 1000s of people with the same issue but nobody knows what to do. They usually just replace the microwave but it’s less than two years old!
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy JILLatGEA, GE_Appliances, November 1, 2017
Hello. Thank you for taking the time to write your review on your microwave. We regret any inconvenience and we are happy to help.
A fan where the internal components are located will run continuously while the microwave is in operation to constantly circulate the air to cool the working parts. It is normal for the internal fan for the electronics to continue to run for a few seconds after the microwave cycle is complete, even if the door is opened. This fan does not circulate air in the cavity.
Also, for over-the-range models, the fan is controlled by a high/low/off switch but will automatically come on if the cooktop surface transfers significant heat to the microwave. The fan will not go off until the microwave thermostat reaches a lower temperature.
However, if your fan never switches off, service is recommended. You can schedule an appointment online at: http://www.geappliances.com/ge/service-and-support/service.htm
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
A fan where the internal components are located will run continuously while the microwave is in operation to constantly circulate the air to cool the working parts. It is normal for the internal fan for the electronics to continue to run for a few seconds after the microwave cycle is complete, even if the door is opened. This fan does not circulate air in the cavity.
Also, for over-the-range models, the fan is controlled by a high/low/off switch but will automatically come on if the cooktop surface transfers significant heat to the microwave. The fan will not go off until the microwave thermostat reaches a lower temperature.
However, if your fan never switches off, service is recommended. You can schedule an appointment online at: http://www.geappliances.com/ge/service-and-support/service.htm
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
Written by a customer while visiting geappliances.com
Customer Rating
4
no power
on December 27, 2017
Posted by: chris754
from Waco, TX, United States
Is there a fuse inside this microwave that will cause it to have no power? There is power to the outlet that this appliance is connected to.
I would recommend this to a friend!
Written by a customer while visiting geappliances.com
Customer Rating
5
Nice microwave
on May 24, 2018
Posted by: Cha32
from Houston
I bought this in 2013 and really good I like it very well
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Not working after 30 months
on June 23, 2018
Posted by: Blueberry18
from Greenville SC
Installed by the builder in my new home. 40 months later stopped working. No heating.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
1
My microwave went out after just 3 years.
on August 25, 2018
Posted by: Cocochanel
from SC
It was in my brand new home that I purchased in 2015.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com