Customer reviews from frigidaire.com
Frigidaire - Gallery 18.3 Cu. Ft. Top-Freezer Refrigerator - White
Average customer rating
3.8
(577 Reviews)
Rating breakdown 577 reviews
5 Stars
229
4 Stars
175
3 Stars
78
2 Stars
40
1 Star
55
75%of customers recommend this product.
(
420 out of
561)
Customer Reviews for Frigidaire - Gallery 18.3 Cu. Ft. Top-Freezer Refrigerator - White
Customer Rating
3
Fridge replacement after 32 years
on September 22, 2016
Posted by: albanygeoist
from Albany NY
[This review was collected as part of a promotion.] It fit the bill. And the location. Tough to find a model that fit the space we have.
I would recommend this to a friend!
Response from frigidaire.comBy Ruth, Social Medai, September 29, 2016
Thank you for choosing to become part of the Frigidaire family, albanygeoist! We are so pleased that the refrigerator fit where you needed it! Your Custom-Flex Door came with one small, two medium and one large door bin. Additional door bins and accessories are available for purchase whether you want to add something to your door today - or in the future. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Compact easy to use easy to clean
on October 21, 2016
Posted by: Mfort
from Valparaiso, IN, United States
This refrigerator perfectly met our needs and will be using it for years. So glad we bought it.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
2
Sounds are indescribable!
on November 11, 2016
Posted by: JoyBo
from Illinois
The sounds coming from our new Frigidaire refrigerator are beyond describing....there are knocks, growls, sizzling, and sounds galore. Never heard such sounds from an appliance.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 5, 2016
JoyBo, I appreciate your sharing your recent refrigerator experience. Some of the sounds you’ve been hearing are part of your appliance’s normal function. For example the popping sound you are hearing may be coming from the defrost heater. During defrost cycles, water dripping onto the defrost heater may cause a hissing or sizzling sound after defrosting, then a popping sound may occur. Page 19 in your Owner’s Manual addresses the normal sights and sounds your refrigerator may demonstrate. Please reconnect with us directly for any questions by calling our Customer Engagement Center at 877-435-3287 for assistance. The hours for the Customer Engagement Center are 8am to 8pm Monday through Friday, and Saturday 8am to 6pm EST. Have a good day. Your friendly Frigidaire lady, Ruth.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Disappointing
on November 24, 2016
Posted by: Keeplooking
from Minnesota
[This review was collected as part of a promotion.] I have had this fridge for 9 months now, within the first month it was leaking water onto the top shelf in the fridge and the seal to the freezer door leaks. Had both issues serviced and the problem still remains. Can't set much on the top shelf because it will get wet. I do like the lights in the freezer when I open the door.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 28, 2016
Keeplooking, thank you for sharing your refrigerator experience with us. I regret to hear that your water on the top shelf matter still exists. Did you contact the service technician to advise them that the matter is ongoing? Our Authorized Service Providers guarantee their work for 60 days, and will come back out within that time frame. If you have any questions, please reconnect with us directly by calling our Customer Engagement Center at 877-435-3287 for assistance. The hours for the Customer Engagement Center are 8am to 8pm Monday through Friday, and Saturday 8am to 6pm EST. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
2
Some Issues
on December 18, 2016
Posted by: barbara19
from East Rockaway, NY, United States
I bought this refrigerator two months ago and already have had to call for Repair because ice was forming and dripping in the freezer. The first repair person couldn't determine the cause. A second repair person had to be sent who then addressed the problem. Now I am having an issue with the light inside the main part of the refrigerator -- it flickers sporadically. Not happy.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney , Online Outreach Specialist, January 13, 2017
I hate to hear about your refrigerator experience, barbara19. Please look for my email communication to you shortly. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
on December 22, 2016
Posted by: Julissa
from Massapequa park
[This review was collected as part of a promotion.] I bought this about a year ago and I'm not completely satisfied.
the freezer doesnt freeze completely- it keeps things cold but not frozen, had someone come look at it and it's still not freezing.
the freezer doesnt freeze completely- it keeps things cold but not frozen, had someone come look at it and it's still not freezing.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, January 11, 2017
Hello Julissa, thank you for sharing your recent encounters. I hate to hear that you are still experiencing concerns with your refrigerator. We would like to help restore your appliance to proper working condition. Please reconnect with us at 800-374-4432 so we can assist you. Thank you, Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
4
Love the LED Lighting
on January 18, 2017
Posted by: Alexander1067
from Collingdale, PA, United States
[This review was collected as part of a promotion.] I love the LED lighting and the adjustable door shelving is awesome. Very happy with my purchase
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Quality/service issues
on January 25, 2017
Posted by: Joanne L
from Ft Lauderdale, FL, United States
[This review was collected as part of a promotion.] I purchased the refrigerator, stove and dishwasher in April for Late Sept delivery when my remodeling was complete. First refrig was defective - light did not work and there was too much insulation blown in so that the shelves would not slide in and out. After two service calls and lengthy review it was replaced. New one delivered with a big dent in door. After another review and delay, the door was replaced. As an FYI the lock on the dishwasher was also defective and had to be replaced. Very disappointing experience with Frigidaire.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com