Customer reviews from Samsung US
Samsung - Laptop / Intel Core i5 Processor / 14" Display / 6GB Memory / 750GB Hard Drive
Average customer rating
4.4
(72 Reviews)
Rating breakdown 72 reviews
5 Stars
46
4 Stars
15
3 Stars
6
2 Stars
1
1 Star
4
89%of customers recommend this product.
(
55 out of
62)
Customer Reviews for Samsung - Laptop / Intel Core i5 Processor / 14" Display / 6GB Memory / 750GB Hard Drive
Customer Rating
5
Excellent!! It just fit everything
on August 30, 2011
Posted by: Anonymous
from Carolina, PR
Expertise:Expert
The Samsung QX411-W01 is beautifully made inside and out. Its only detraction is that it's more expensive than most mainstream laptops in its class. The moderate premium you pay, however, is for top-notch battery life, an elegant and sturdy design, and pretty good gaming performance.
Pros: Built-in speakers, Bright display, Durable, Realistic color, Lightweight, battery life
Cons: mousepad, battery cannot be replaced by my own
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Highest quality at a reasonable price
on October 15, 2011
Posted by: SingingSamsung
Expertise:Intermediate
I bought this Samsung laptop because I love my Samsung plasma and LCD TVs (3), my blue ray play, my home theatre system, and my Galaxy tablet. I just became eligible for a new phone and got the Samsung Haven.
The computer is cool looking, feels solid, the display is outstanding, the weight and size are perfect.
The set up was easy, and the performance is above expectations.
The computer is cool looking, feels solid, the display is outstanding, the weight and size are perfect.
The set up was easy, and the performance is above expectations.
Pros: Built-in speakers, Bright display, Durable, Realistic color, Lightweight, cool
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Wonderful product brought down by primary interface
on October 31, 2011
Posted by: makaio
from California
Expertise:Expert
The pros for this NP-QX411 machine are well covered at this site's reviews and other site's with similar praise -- processing power, memory, price, sleek & durable integrated design.
However, the touchpad quickly came to my attention as a problem shortly after -- my admittedly quick -- 15-minute purchase decision before boarding a flight for a long trip.
The touchpad is too large, and, whether it's the size alone or both size & hardware/software design, the touchpad is far too quirky when trying to navigate the screen, or to simply type in a review here. I have changed my habits to (a) adapt to the touchpad's size/sensitivity -- keeping my fingers & palms clear barring a lone finger, (b) tried different ways to right & left click, and (c) tweaked the touchpad settings. All to little, if any, avail over a now three-month period of using the NP-QX411.
Maybe more than one-star is warranted given its pros, but, for anyone out there like me, the touchpad is the PRIMARY interface. And Samsung unquestionably came up short in both designing and testing this interface. Very regrettable for what should be a terrific computer.
Pros: Inexpensive, Durable, Realistic color, Lightweight, quiet
Cons: touchpad interface is very poor
Features
3
Performance
3
Design
1
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Not what I expected
on September 8, 2011
Posted by: johnnya
from Australia
Expertise:Expert
The fast start is great and enjoyable to use, but lacking bluetooth and usb port taken with mouse - Sound is too soft when playing dvd's for kids.
Pros: Bright display
Cons: Did not meet expectations, no bluetooth, sound soft
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Display has issue
on December 5, 2011
Posted by: bala123
from new york
Expertise:Expert
6months after i bought this product, my display is periodically not working. Poor product.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
samsung lab top
on September 3, 2011
Posted by: tonysgalaxy
from manassas
Expertise:Expert
i love this product becaurse there is no lag ever and the design is really good really fast product and no bloatware
Pros: Built-in speakers, Bright display, Realistic color, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy this product
on November 3, 2012
Posted by: Bootstraps
from Charlotte, NC
Expertise:Expert
I have had this computer a little over a year and it has been nothing but trouble. My husband is a computer professional and we have 4 other laptops from other companies with no issues. From the beginning the computer would continually drop the internet connection making downloads impossible. Then the cursor would continually jump around on the page making typing unbelievably frustrating. Finally the cursor froze upon booting and the only way to use the computer was with a mouse. We have had the computer in for warranty service three times and the internet connection seems to be working but the other issue with the jumping cursor remains. The touchpad was replaced, but it is still so sensitive that, even if I hold my hands at an uncomfortable arch and do not touch it, the cursor still jumps. I have searched the user guide for information on how to make it less sensitive but I can only find how to turn it on and off. So now it is off and I am using a mouse which is also frustrating because I am accustomed to the touchpad and keep reaching for it. Also you cannot use the computer in your lap using a mouse. I would definitely not buy this computer again.
Pros: Bright display, Lightweight, long battery life
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
on November 18, 2011
Posted by: Matt23
from NY
Expertise:Expert
Speedy well built laptop. Only complaint is battery life could be better real world batter life is 3.5 - 4 hours.
Pros: Durable, Lightweight
Cons: Not high def, battery life is short
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US