Customer reviews from holmesproducts.com
Holmes - Mini Tower Air Purifier
Average customer rating
4.2
(32 Reviews)
Rating breakdown 32 reviews
5 Stars
20
4 Stars
5
3 Stars
2
2 Stars
2
1 Star
3
82%of customers recommend this product.
(
23 out of
28)
Customer Reviews for Holmes - Mini Tower Air Purifier
Posted by: VRYsatisfied
from Los Angeles, CA, United States
Length of ownership:1 month
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this mini tower several weeks ago, and I know it works, because a recently took the back off and removed the secondary thin filter behind the main one, and shook off an amazing amount of the dust outside!!!!
I would recommend this to a friend!
Written by a customer while visiting holmesproducts.com
Posted by: ALIE
from Hickory, NC, United States
Gender:Female
Length of ownership:3 months
Verified Purchase:Yes
I bought this for my teenage son's room. The room no longer has a musty smell.
I would recommend this to a friend!
Written by a customer while visiting holmesproducts.com
Customer Rating
5
Easy to use.
on September 6, 2015
Posted by: buddy
from Mississippi, United States
Gender:Female
Length of ownership:1 year or longer
I have used this product for about 7 years now. I have one in all bedrooms. I have four cats and two dogs. When the unit is turned off I can really tell the difference. It is easy to clean, easy to change filters and quiet. I liked the small units so well I purchased larger ones for the rest of the house. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting holmesproducts.com
Customer Rating
1
Unhappy Customer
on January 27, 2015
Posted by: jeanne64
from Philadelphia, PA, United States
Gender:Female
Length of ownership:1 month
I bought this product hoping it would help with the dryness and dust caused by my electric heat. I do not smoke and do not have pets. I used the product for approximately 2 weeks straight only using the ionizer portion 3-4 times. I went to move the product to a different location and noticed it had left a black stain that looked like smoke damage where it had been sitting. I started to move all my items i had hanging on my walls & my lamps, knick knacks etc and everything was stained black. I cannot get the stains off the walls and the rest of the items had to be scrubbed with a commercial cleaner as soapy water did not work. It made a horrible mess. I will never use this product again. Unfortunately, since I do not own my home I will have to pay to have my walls painted as they can't be scrubbed. I tried & it smeared it all over the place. What an awful experience.
No, I would not recommend this to a friend.
Response from holmesproducts.comBy Meghan M, Consumer Care, January 29, 2015
Thank you for taking the time to provide your feedback. Black residue typically results from ionizer use in combination with dirty filters or use of the ionizer in environments with excessive amounts of pet dander, dust, or smoke. We recommend changing the filter every 6 to 8 months. If you have any questions, please call us at (800) 546-5637; Monday through Saturday from 8 AM to 8 PM, Eastern.
Written by a customer while visiting holmesproducts.com
Customer Rating
2
worked for a about 18 months
on April 13, 2015
Posted by: SammySr
from Lincoln, NE, United States
Gender:Male
Length of ownership:1 year or longer
Wouldn't buy another on - it worked for about a 1 1/2 yrs then plastic blower started to fail. Yes, it's true (with this purifier any way)...you get what you pay for.
No, I would not recommend this to a friend.
Response from holmesproducts.comBy Meghan M., Consumer Care, April 14, 2015
We appreciate your feedback and are happy to assist you with your product. Please call us at (800) 546-5637; Monday through Saturday from 8 AM to 8 PM, EST. We look forward to hearing from you.
Written by a customer while visiting holmesproducts.com
Customer Rating
1
fan motor quit
on December 30, 2014
Posted by: Ron S
from Cairo, NY, United States
Gender:Male
Length of ownership:1 month
We owned this unit 1 month and it quit. Only the power light for the ion switch works now. Although it worked great, it suddenly quit, and I doubt we will ever buy a Holmes product again.
No, I would not recommend this to a friend.
Response from holmesproducts.comBy Meghan M, Consumer Care, December 31, 2014
Your feedback is greatly appreciated. To further assist you, please call us at (800) 546-5637. We are open Monday through Saturday from 8 am to 8 pm, Eastern.
Written by a customer while visiting holmesproducts.com
Customer Rating
1
utter waste of money
on August 31, 2015
Posted by: yakimme
from Florida, United States
Gender:Male
Length of ownership:1 month
I had too break it to open it and there are no hinges or sliders to open it, its sealed all the way around. a complete and utter waste of money.
Response from holmesproducts.comBy Christina, Consumer Care, September 1, 2015
Thank you for taking the time to leave your feedback. We are sorry to hear about your air purifier. The filters are located in the back of the unit. There is a small indentation and tab to open the back door. . We are constantly working on improving our products and will forward your comments to our product team.
Written by a customer while visiting holmesproducts.com
Posted by: DRailroad
from Orange, CA, United States
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
The reason for submitting this review was due to an email request from Holmes/Jarden. We have only briefly tested these purifiers and they are in working order.
Based upon previous experience with very similar Holmes purifiers, in fact identical, we would hope that these would have a life span fairly close to those previous purifiers. Those purifiers provided 8 years of service before starting to become noisier at the highest settings.
So, why the low rating, only 2-stars? This is one of the most aggravating, annoying companies to make a transaction with. Very little (actually, NONE) detail is provided for many of the devices. Essential, very basic but necessary information such as the dimensions and room capacities of the various models, including this one that we're submitting these comments on, were non-existent. Further, when attempting to contact Holmes/Jarden, via their web site messaging portal ("email"), we weren't able to get through. We had to locate the Jarden website and submit our product inquiries through that website's messaging portal. Even THEN, we did not receive a reply for 7 days ... seven BUSINESS days.
Are these communications issues related to product quality? From our perspective, yes. If we are unable to get support, whether pre-sales or post-sales communications, that is also an element of product quality, essential to product support. Poor product support (bad communications), poor product experience.
Response from holmesproducts.comBy Janet, Consumer Care, March 15, 2017
Thank you for the constructive feedback. We strive for all of our consumers to have the best experience possible. Our product team will be interested in you comments. Please feel free to contact us with any further questions or concerns.
Written by a customer while visiting holmesproducts.com