Customer reviews from cuisinart.co.uk
Cuisinart - Ice Cream and Gelato Maker - Black/Stainless Steel
Average customer rating
4.7
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
45
4 Stars
6
3 Stars
0
2 Stars
0
1 Star
2
93%of customers recommend this product.
(
43 out of
46)
Customer Reviews for Cuisinart - Ice Cream and Gelato Maker - Black/Stainless Steel
Posted by: Tamasin17
Gender:Female
Verified Purchase:Yes
As a cookbook author and food writer I expect and need the highest standards from my kitchen equipment. I was replacing an old ice cream maker which had lasted an unbelievable 30 years. I bought 2 Cuisinart ice cream makers, one for England, one in Ireland. My old machine allowed the pail to get very cold within 5 minutes of placing it in the base and you could then pour even a hot custard mix into it. This one you have to wait hours for the mix to cool in the fridge or overnight. The mixture although poured in at the suggested level rose up and over the top of the lid and into the base and is very difficult to clean properly, not well designed. The ice cream didn't set to even soft set in 60 minutes and I have now tried it 5 times, it still needs to go into a freezer. It is also very noisy. The ice cream paddle is a highly complicated shape and impossible to scrape the finished ice cream through and off without getting one's hands covered in ice cream.
No, I would not recommend this to a friend.
Response from cuisinart.co.ukBy Matt, Cuisinart Customer Care, September 30, 2021
Dear Tamasin17,
I am very sorry to hear of the experience you have had with your Cuisinart Ice Cream & Gelato Professional, this certainly does not sound normal. We would like the opportunity to assist you further and understand why you are experiencing these issues. If you would like us to assist you with this, you can contact us on 03702 406 902, or send us an email at support@cuisinart.co.uk with your details and we will get in touch.
Please accept my apologies for the inconvenience that has been caused, and we look forward to hearing from you,
Kind Regards,
I am very sorry to hear of the experience you have had with your Cuisinart Ice Cream & Gelato Professional, this certainly does not sound normal. We would like the opportunity to assist you further and understand why you are experiencing these issues. If you would like us to assist you with this, you can contact us on 03702 406 902, or send us an email at support@cuisinart.co.uk with your details and we will get in touch.
Please accept my apologies for the inconvenience that has been caused, and we look forward to hearing from you,
Kind Regards,
Written by a customer while visiting cuisinart.co.uk
Posted by: The Little Red Hen
Gender:Female
Verified Purchase:Yes
Making your own ice cream gives you the ability to make it a healthy-ish treat by adding more fruit and yogurt and less sugar. We love this machine no noisier than any other ice cream machine we have used. Simply fill, switch on and wait 45 mins for your ice cream. The only thing I hate is trying to scrape the finished ice cream from the paddle but this is the same with all machines. This machine is a heavy piece of kit so make sure you have the muscles to lift it !
I would recommend this to a friend!
Written by a customer while visiting cuisinart.co.uk
Posted by: Sarah
Gender:Female
Verified Purchase:Yes
So easy to use and quick. We enjoyed our first batch yesterday and will use again this evening. Rather noisy so it will be relocated to the garrage with the washing machine.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.co.uk
Customer Rating
1
Terrible results
on May 29, 2017
Posted by: JKNo5
I have followed the instructions assiduously and yet I could not call it ice cream after one hour or two or more. It is simply a bit colder than before, but certainly not ice cream. Very disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.co.uk
Posted by: Robert McG
Gender:Male
Verified Purchase:Yes
Very good machine, by its nature it’s a bit of a faff to clean
I would recommend this to a friend!
Written by a customer while visiting cuisinart.co.uk
Posted by: satay
Gender:Male
Verified Purchase:Yes
Stylish and very easy to use- makes delicious ice cream!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.co.uk
Posted by: Kirsty
Gender:Female
Verified Purchase:Yes
Fabulous ice cream maker my family is so happy no more running out of ice cream
I would recommend this to a friend!
Written by a customer while visiting cuisinart.co.uk
Posted by: Wiggy
Gender:Male
Verified Purchase:Yes
Very good and fast efficient service and delivery company dpd
Written by a customer while visiting cuisinart.co.uk