Customer reviews from cuisinart.co.uk
Cuisinart - Ice Cream and Gelato Maker - Black/Stainless Steel
Average customer rating
4.7
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
37
4 Stars
4
3 Stars
0
2 Stars
0
1 Star
2
92%of customers recommend this product.
(
34 out of
37)
Customer Reviews for Cuisinart - Ice Cream and Gelato Maker - Black/Stainless Steel
Posted by: Tamasin17
Gender:Female
Verified Purchase:Yes
As a cookbook author and food writer I expect and need the highest standards from my kitchen equipment. I was replacing an old ice cream maker which had lasted an unbelievable 30 years. I bought 2 Cuisinart ice cream makers, one for England, one in Ireland. My old machine allowed the pail to get very cold within 5 minutes of placing it in the base and you could then pour even a hot custard mix into it. This one you have to wait hours for the mix to cool in the fridge or overnight. The mixture although poured in at the suggested level rose up and over the top of the lid and into the base and is very difficult to clean properly, not well designed. The ice cream didn't set to even soft set in 60 minutes and I have now tried it 5 times, it still needs to go into a freezer. It is also very noisy. The ice cream paddle is a highly complicated shape and impossible to scrape the finished ice cream through and off without getting one's hands covered in ice cream.
No, I would not recommend this to a friend.
Response from cuisinart.co.ukBy Matt, Cuisinart Customer Care, September 30, 2021
Dear Tamasin17,
I am very sorry to hear of the experience you have had with your Cuisinart Ice Cream & Gelato Professional, this certainly does not sound normal. We would like the opportunity to assist you further and understand why you are experiencing these issues. If you would like us to assist you with this, you can contact us on 03702 406 902, or send us an email at support@cuisinart.co.uk with your details and we will get in touch.
Please accept my apologies for the inconvenience that has been caused, and we look forward to hearing from you,
Kind Regards,
I am very sorry to hear of the experience you have had with your Cuisinart Ice Cream & Gelato Professional, this certainly does not sound normal. We would like the opportunity to assist you further and understand why you are experiencing these issues. If you would like us to assist you with this, you can contact us on 03702 406 902, or send us an email at support@cuisinart.co.uk with your details and we will get in touch.
Please accept my apologies for the inconvenience that has been caused, and we look forward to hearing from you,
Kind Regards,
Written by a customer while visiting cuisinart.co.uk
Posted by: 1401AM
Gender:Female
Verified Purchase:Yes
Just bought a few weeks ago tried it and the ice cream was perfect, much better than i had expected or the family.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.co.uk
Posted by: Sussex by the sea
Gender:Female
Verified Purchase:Yes
So easy to use and well worth the money. Will never buy ice cream again!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.co.uk
Posted by: Sjohal
Gender:Female
Verified Purchase:Yes
I’m so happy with this purchase. Ice cream in 40-60 minutes is fantastic! Very easy to use! Just a shame that so much ice cream gets stuck to the middle of the paddle so does not get as firm as the bits on the end of the paddle
I would recommend this to a friend!
Written by a customer while visiting cuisinart.co.uk
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
We bought this ice cream machine as a replacement to our earlier and much used Cuisinart model which can no longer be supported. The new model is a far superior and quieter machine and makes both better ice cream and sorbet with its choice of paddles. It is simple to use and easy to clean.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.co.uk
Posted by: John dee
Gender:Male
Verified Purchase:Yes
Replaced an older versions that lasted so long we could no longer get the spare parts. If anything this seems better than the previous one . This one will probably last longer than me
Written by a customer while visiting cuisinart.co.uk
Posted by: Anita
Gender:Female
Verified Purchase:Yes
It can be a bit fiddly to get the ice cream off the paddle , by then the ice cream has slightly melted. However overall very pleased- lovely recipes from book and more online …
I would recommend this to a friend!
Written by a customer while visiting cuisinart.co.uk
Posted by: Mr and Mrs
Gender:Male
Verified Purchase:Yes
We recently bought the Cuisinart Professional Ice Cream Maker and it has been a wonderful addition to our kitchen. It makes delicious ice cream and sorbets [without the need to pre-freeze the container] is easy to use and whilst the enclosed instructions and recipes are great we are already beginning to make up some scrumptious new recipes of our own. The added benefit of course is that we know exactly what is going into our cream ice and with the price of commercial ice cream as it is we will make back the cost of the maker within a few months. The only [small] downside is around cleaning the mixing paddle which because it has lots of nooks and crannies, always means that someone ends up having to lick it clean :-)
I would recommend this to a friend!
Written by a customer while visiting cuisinart.co.uk