Customer Reviews for GE - Cafe 5.4 Cu. Ft. Self-Cleaning Freestanding Dual Fuel Convection Range - Stainless/Stainless look
Customer Rating
5
Meets all expectations!
on December 16, 2019
Posted by: Teenfnp1212
from Moneta, Virginia
Since I love to cook, I was particularly interested in the lower baking drawer/warming drawer feature. Also the slow simmer and fast boil eye for certain foods. Clean up is easy!
We have been having ongoing problems with the range. Turns off consistently. Called for repair, but cannot get replacement electronic parts. Lousy. Never GE AGAIN! NEVER!
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARON@GEA, GE_Appliances , November 8, 2019
Hello JayJP - Thanks for the candid feedback. We apologize for your range experience and hope you will consider GE for future purchases. We would like very much to have the opportunity to restore your faith in our products.
We have owned this model for five years. We have replaced the computer panel four times at a cost of over $2000.00. It’s out again. Trying another brand
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARON@GEA, GE_Appliances , September 3, 2019
Hello DrHBullard - We sincerely apologize for this difficulty you've had with your range. Please email your details to eResponse@geappliances.com, and we’ll be glad to look into this for you. In your email, be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your range. Thank you, again, for your feedback.
Just purchased range in March 2019. I finally turned on the oven this week and the oven fan while heating up is making a horrible noise. Even after it heats up if I put it on convection the fan is still making noise. I am very frustrated as I was not expecting this on a new oven. At this point I would not recommend.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
4
Value
4
Response from geappliances.comBy SHARONatGE, GE_Appliances, April 16, 2019
Hello Becky07 - Thanks for posting a review on your range. Please reach out to us by email at the following link so that we may review this situation: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact
If service is needed, your model comes with a full one year warranty from the factory that will cover any manufacturing issue. Service appointments may be scheduled by calling 1-800-432-2737 or scheduling online at: https://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service
I cook a lot. ALWAYS using the range-top. Bought this model in early 2018 & couldn't be happier with it. I have used other people's range-tops since purchasing mine, & they do not compare to this model. Even some of the high end unit from Viking can't touch this. One of the features that I especially appreciate are the knobs for the burners. There is a long "travel" on them & they are numbered 1-10, so it makes it very easy to control the cooking temp. This is something that I took for granted until I used someone else high end unit where the knobs only had a 1/4 turn on them & it was IMPOSSIBLE to control the flame. My unit also came with the optional middle griddle-top. This works really well for pancakes, especially. Finally, there are several different sized burners (including the dual, super burner which is AWESOME!). These are very handy when cooking multiple dishes. You can put the rice on the smallest burner to keep it rolling, boil water super-fast on the dual burner & have another pan going on a medium sized burner. I REALLY enjoy cooking on this unit. I don't use the oven too often, but it seems to do a good job & is consistent.