Customer reviews from sony.com
Sony - 65" Class (64.5" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV
Average customer rating
4 out of 5
4
(46 Reviews)
Open Ratings Snapshot
Rating breakdown 46 reviews
5 Stars
23
4 Stars
10
3 Stars
6
2 Stars
5
1 Star
2
79%of customers recommend this product. 
(
34 out of 43
)
Best Buy Privacy Policy
Customer Reviews for Sony - 65" Class (64.5" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV
Customer Rating
3 out of 5
3
Not Sure About It
on January 23, 2019
Posted by: squeakyshoes
Gender:Female
Verified Purchase:Yes
We bought the tv a little over a month ago. We like to use YouTubeTV. Not sure why the tv doesn't respond well with it. We have spoken with Sony and the guy at Nebraska Furniture Mart. Neither suggestion has helped.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Wonderful picture
on March 22, 2019
Posted by: rocrum40
Gender:Male
Verified Purchase:Yes
Exchanged this TV from an LG, pictures don't compare. Sony is the way to go.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Great features and excellent picture quality.
on August 12, 2019
Posted by: Arumugam
Gender:Male
Verified Purchase:Yes
Great features and excellent picture quality. I have been using this TV for more than 3 years and the picture quality hasn't dropped even a little.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , August 23, 2019
Hi, Arumugam!

Thank you for sharing this positive review. We appreciate your time sharing this feedback. Thank you for choosing Sony.

Regards,
David
Written by a customer while visiting sony.com
Customer Rating
2 out of 5
2
Fantastic in app picture quality after calibration
on October 10, 2019
Posted by: Stoner
Verified Purchase:Yes
The in-TV picture is superb after calibration, however anything being fed in through HDMI has never looked great due to color issues. I state this after hours of work on calibration that worked in-TV but not through HDMI. Having two remotes for this TV that work very different from each other is a problem. There should be one integrated remote. I do appreciate ARC and HDMI control. Those work well. I also like that Android is being used however the processor is slow.
No, I would not recommend this to a friend.
Response from sony.comBy Jay, Sony North America Customer Support, October 12, 2019
Hi, Stoner3anqhck8g6f9bd5fszvjf3bsu!

We're sorry to hear this issue. You can change the picture settings of your television. Please check the link below for your reference of changing the picture settings:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x850c/articles/00190409

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Store Username:
Model Number:
Issue:
Telephone Number:
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
X850c65
on April 18, 2020
Posted by: Big boyjay
Gender:Male
Verified Purchase:Yes
No complaints....Beautiful picture.... apps are Great...
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 19, 2020
Hi Big boyjay, we appreciate your positive feedback. We are always looking to make SONY better. Thank you! ~Earl
Written by a customer while visiting sony.com
Customer Rating
4 out of 5
4
Great photo
on May 28, 2021
Posted by: Dr ADNAN
Gender:Male
Verified Purchase:Yes
I am so happy with all Sony's products, specially this TV
I would recommend this to a friend!
Written by a customer while visiting sony.com
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