Customer reviews from sony.com
Sony - 65" Class (64.5" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV
Average customer rating
4
(46 Reviews)
Rating breakdown 46 reviews
5 Stars
23
4 Stars
10
3 Stars
6
2 Stars
5
1 Star
2
79%of customers recommend this product.
(
34 out of
43)
Customer Reviews for Sony - 65" Class (64.5" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV
Customer Rating
2
One year old and constantly giving errors
on April 17, 2017
Posted by: fspitale
Gender:Male
one year old
and constantly shutting down, gives various error messages, remote is buggy, guide is multiplying channels and unresponsive, was great for a while and then started to have problems, restart, reset to default settings etc, nothing work
and constantly shutting down, gives various error messages, remote is buggy, guide is multiplying channels and unresponsive, was great for a while and then started to have problems, restart, reset to default settings etc, nothing work
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Posted by: Lpoor
Gender:Female
Verified Purchase:Yes
Great produce, picture and user friendly. Many features available.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: creese19
Gender:Male
Verified Purchase:Yes
I purchased this TV brand new for a large amount of money and within weeks it was already messing up. 6 months in, it started randomly going black screen with volume. It stopped for a while and now is on black screen 95% of the time no matter how many times I reset and which method I reset. I will never buy Sony again.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, August 14, 2017
Hi, creese19, We are very sorry for your bad experience here. Please allow us to help you and make this a better experience. You may follow the troubleshooting guide on the link below:
https://us.en.kb.sony.com/app/answers/detail/a_id/75501 and https://us.en.kb.sony.com/app/answers/detail/a_id/75705.
Regards, _Bob
https://us.en.kb.sony.com/app/answers/detail/a_id/75501 and https://us.en.kb.sony.com/app/answers/detail/a_id/75705.
Regards, _Bob
Written by a customer while visiting sony.com
Posted by: Lanceb
Gender:Male
Verified Purchase:Yes
I'm very happy with the television, great picture and features
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Google controlling the Smart part of this TV is awful. I have to deal with pop ups, the TV shutting down or rebooting automatically. The 3D doesn't perform as it should. Many issues to deal with in 3D.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, November 29, 2017
Hi garygreen, we apologize for the inconvenience. Regarding the 3D playback, kindly check the link below and follow the simple steps on how to properly set up the 3D playback on an Android TV:
https://us.en.kb.sony.com/app/answers/detail/a_id/59589
Also, if you are still experiencing that the TV reboots or shutting down by itself, please follow the troubleshooting steps provided on the link below:
https://us.en.kb.sony.com/app/answers/detail/a_id/42970
Regards, _Bob
https://us.en.kb.sony.com/app/answers/detail/a_id/59589
Also, if you are still experiencing that the TV reboots or shutting down by itself, please follow the troubleshooting steps provided on the link below:
https://us.en.kb.sony.com/app/answers/detail/a_id/42970
Regards, _Bob
Written by a customer while visiting sony.com
Posted by: JerzeyMike
Gender:Male
Verified Purchase:Yes
I bought this a couple of years ago and I’m really happy with it. That said, my next TV will be a Samsung again. I prefer the brighter colors. They say Sony produces more “real” color, I prefer the vivid colors of Samsung.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: TraeCo
Gender:Male
Verified Purchase:Yes
Great TV. Unfortunately it took three warranty replacements to get to this point.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 13, 2018
Hi TraeCo,
We are very sorry for the inconvenience this has caused, rest assured that your feedback will not go unseen and will be directed to the proper department. We place a very high value on feedback from our customers because it allows us to continue to improve.
Regards,
Zac
We are very sorry for the inconvenience this has caused, rest assured that your feedback will not go unseen and will be directed to the proper department. We place a very high value on feedback from our customers because it allows us to continue to improve.
Regards,
Zac
Written by a customer while visiting sony.com
Posted by: Untraceable79
Gender:Male
Verified Purchase:Yes
I bought this when it come out, never had an issue with it. The only problem I have is, how slow Sony is at updating the firmware.
I would recommend this to a friend!
Written by a customer while visiting sony.com