Customer reviews from sony.com
Sony - 65" Class (64.5" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV
Average customer rating
4
(46 Reviews)
Rating breakdown 46 reviews
5 Stars
23
4 Stars
10
3 Stars
6
2 Stars
5
1 Star
2
79%of customers recommend this product.
(
34 out of
43)
Customer Reviews for Sony - 65" Class (64.5" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV
Posted by: GLS1
Verified Purchase:Yes
This is a do all. TV. With the last firmware update Netflix streaming was added. Great 4K picture, beautiful colors!
Response from sony.comBy -Jen, Sony Support, June 12, 2015
Hi GLS1, You've got the best brand. We're glad that this TV meets your expectations. Thank you for choosing Sony. Enjoy watching.
Written by a customer while visiting sony.com
Customer Rating
5
Awesome TV but needs software update to Android5.1
on June 18, 2015
Posted by: rhilal
I bought this TV two days ago and I can safely say that I have no regrets. The picture quality and the sound quality are just brilliant. The Android TV interface is a great plus. I love the interface and the availability of many of the apps on the Play Store.
My only issue with the TV is that the new Netflix update, the one that adds support to 4K, requires the Android version 5.1 and above. The TV's system is still on 5.0.2. Please roll out a system update to Android 5.1. I was so excited to watch Netflix at 4K resolution.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: CLFNole
Verified Purchase:Yes
Purchased this to replace my 52XBR4 that died after 7 years. Love this TV. Picture is great and when viewing 4K content it is unbelievable. Can't wait until Xfinity comes out with the new X-1 4K box at the end of the year.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Bush12
Gender:Male
Verified Purchase:Yes
Both this TV in October 2015. always loved Sony because I have several Sony products. I must honestly say, it has not lived up to its promise. The TV seems to have a mind of its own. It shuts off in the middle of an event and restarts.In addition, it does not immediately respond to commands, even after buying a replacement remote. I find it very sloggist. I really will like to replace but I guess my warranty might be up by now.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
5
Awsome 4K TV
on May 11, 2015
Posted by: Manjinder
This TV has very vibrant colors and awesome, brilliant picture . 1080i picture direct form outdoor antenna looks much better than 1080P TV.
The Blu-ray picture almost looks like 4K.
Start-up time is fast. Lots of apps now because of Android.
I have not checked the 3D as no glasses came with the TV.
The Blu-ray picture almost looks like 4K.
Start-up time is fast. Lots of apps now because of Android.
I have not checked the 3D as no glasses came with the TV.
Conclusion: Worth of its cost, in picture quality Sony is the best.
I would recommend this to a friend!
Response from sony.comBy -Jen, Sony Support, May 11, 2015
Hi Manjinder , Thanks for taking the time to tell us what pleases you with your Sony TV. We’re happy to hear that you are very satisfied the picture quality.Enjoy watching!
Written by a customer while visiting sony.com
Customer Rating
2
Killer Picture, the rest.....
on July 1, 2015
Posted by: Bnrjmz
This thing has a fantastic picture, I truly mean that. The rest of everything; interface, remotes, personalization; is awful. There is no browser. The tv runs android and can't run Chrome. There is no 2d-3d upconversion. The promises of things like Sony Streaming are put off "indefinitely." There is a laundry list of things wrong with this tv's roll out. The picture is phenomenal, but for this amount of money, you'd like to have more than just a monitor.
No, I would not recommend this to a friend.
Response from sony.comBy Oscar, Sony Support, July 4, 2015
Hello Bnrjmz, thank you for your message. SONY takes into consideration all good or bad feedback to improve the quality of our products. Thank you so much for your feedback.
Written by a customer while visiting sony.com
Posted by: perfect
Verified Purchase:Yes
I ordered the Sony 65 4K from sony in hopes of getting an awesome TV. The tv which was delivered finally after waiting almost 2 weeks was a lemon. When I hooked it up the screen picture was messed up and went to a black screen. I was very disappointed. I have 52 inch and 40 inch Sony but not 4k. I love Sony and would purchase another one. I sent the tv back and purchased a Samsung. The return was easy. They understood and took care of the return shipping. They do have good customer service. The pictures quality on both the Samsung and Sony are awesome. The upscale is nice on the 1080 pic. You can see a difference. I was able to view the different tv's at best buy. I got a better deal on the Samsung was why I purchased it. I would by Sony again. Both tv's you pay a higher price for. A few other tv's that I looked at that had awesome picture quality are the VIzo and LG. All 4 are good tv's. It is up to you what you want to pay. But you can get a quality excellent tv in all 4 brands. I would buy any of the 4 after researching information on them all. I would go for the better deal. The good thing if you order from Sony is they pretty much give you the extended warranty. Not a bad idea when putting so much in a tv.
I would recommend this to a friend!
Response from sony.comBy Jeannette, Sony Support, July 1, 2015
Hello perfect ! Thank you for sharing your experience with us, it is unfortunate that the unit had to be returned. We will make sure to pass this information to the proper department for further review.
Written by a customer while visiting sony.com
Customer Rating
2
Disappointe
on June 27, 2015
Posted by: Tart
Where are my 3d glasess? Your TV 850c package is incomplete. I have Sony 3d active glasses and I could not able to get 3d Images. Don't tell me that, I have to spend $129.00 for one glass which should be included with TV.
Response from sony.comBy Dave, SonySupport, June 29, 2015
Hi Tart, we always appreciate customers who take the time to give us their feedback and we certainly empathize with your disappointment. Upon checking the specifications of this unit, 3D glasses are not included. Please check this link for the supplied accessories for this model: https://docs.sony.com/release/specs/XBR65X850C_mksp.pdf. Regarding 3D Setup, please check this link for further details and step by step procedures: https://us.en.kb.sony.com/app/answers/detail/a_id/59589/p/61659,95543,95552,95563/c/65,66/kw/Android%20TV%20how%20to%20Setup%203D. Regards,
Written by a customer while visiting sony.com