Customer reviews from sony.com
Sony - 55" Class (54-1/2" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV with High Dynamic Range
Average customer rating
3.8
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
15
4 Stars
2
3 Stars
3
2 Stars
1
1 Star
5
69%of customers recommend this product.
(
18 out of
26)
Customer Reviews for Sony - 55" Class (54-1/2" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV with High Dynamic Range
Posted by: Silver Rider
Gender:Male
Verified Purchase:Yes
I never know when this tv will shut off or reboot. Great picture when it's working.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, December 6, 2017
Hi Silver Rider, we apologize for the inconvenience. You may follow the troubleshooting steps on the link provided below to isolate and fix the issue:
https://us.en.kb.sony.com/app/answers/detail/a_id/42970
Regards, _Bob
https://us.en.kb.sony.com/app/answers/detail/a_id/42970
Regards, _Bob
Written by a customer while visiting sony.com
Posted by: Ardman
Gender:Male
Verified Purchase:Yes
Will not stay connected to my Blue Ray player. NFM sending a new one on Monday. Hope it’s better.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Posted by: GDreit
Gender:Male
Verified Purchase:Yes
Very easy to set up. I mounted on wall with no problem. Great picture for movies and gaming. Variety of Apps. Refresh rate fantastic for sports. Only complaint is the remote. It's 2017 - can I get a remote that works with DirecTV? Seriously - that is not acceptable.
Aside from the remote issue, this is a great TV
Aside from the remote issue, this is a great TV
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: 2017Dave
Verified Purchase:Yes
I needed a new TV to fit a larger space. I owned a 10yr old 40" TV from Sony that was still going strong. I did some research and was torn between a low end OLED or a 120 hz model with LED, back and edge lighting ( LED was older tech but bugs and issues were worked out). At a certain point all of the pictures looked the same in the store and I went with what I knew was good quality . I haven't used all of the features yet as I just set it up yesterday but so far so good.
As of now; easy to set up myself and happy.
As of now; easy to set up myself and happy.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Gil33176
Gender:Male
Verified Purchase:Yes
The TV has worked great since we purchased it and we paired it with a Sony sound bar model HT-NT3 and the sound is great with a super picture quality
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: PeterNYC
Gender:Male
Verified Purchase:Yes
It's been 2 weeks since I purchased this tv & I love the way it is performing. The colors are "rich" and so far no bleeding at the bottom like some other customers have stated.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
Sony is the best TV made
on August 19, 2015
Posted by: BarbNY
I wanted the 65" Sony XBR-65X900C TV to mount on my brick fireplace wall. I must admit after reading a few reviews, I hesitated to order this TV but I wanted the ultra thin floating style and after professional electricians installed this TV over the fire place and turned it on, we were overwhelmed how fabulous it looked and the color is true to life. The electrician did not calibrate a thing. It was perfect from the start. I am glad I went with my own instinct and wanted to let people know, this is a fabulous TV.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
3
Light Bleed, wire issues, great picture
on July 27, 2015
Posted by: wstuartj
I would recommend this TV w/ caveats. The picture is great but there is definitely light bleed as a number of the reviews have stated.
The review by Ivo1 is spot on.
* the picture is fantastic!
* light bleed on edges and the right corner is annoying
* mounting the TV on the wall w/ wired Ethernet connectivity forces the TV to be pushed out on one side and therefore lopsided
* the picture is fantastic!
* light bleed on edges and the right corner is annoying
* mounting the TV on the wall w/ wired Ethernet connectivity forces the TV to be pushed out on one side and therefore lopsided
I would recommend this to a friend!
Response from sony.comBy Jeannette, Sony Support, July 30, 2015
Hello wstuartj! Thank you for sharing this information with us, the LCD screen is made with high-precision technology to achieve a high level of performance and picture quality. To achieve this level of performance, the backlight setting of the TV is set to maximize the screen brightness. However, uneven brightness may be observed when the TV is viewed in a dark environment without a video input source, or with a blank screen. This condition is normal and not a malfunction of the TV.
If you should find this affects your enjoyment, here are a few adjustments that can be made to minimize this condition.
NOTE: Some of the procedures listed below may not be available on all television models. If specific information is required to complete any of the steps, refer to the instruction manual of the television. Manuals, Specifications and Warranty information for your Sony product is available online.
1 - Reduce the Backlight Level in the Picture Settings Menu.
2 - Turn the Light Sensor setting to On in the Setup Menu.
3 - Change the Power Saving setting to Low or High in the Setup Menu.
If you are still uncomfortable with the way the television is being displayed, please email us at socialsupport@am.sony.com and include your contact information, model, serial number with a description of the issue you are experiencing with this unit.
If you should find this affects your enjoyment, here are a few adjustments that can be made to minimize this condition.
NOTE: Some of the procedures listed below may not be available on all television models. If specific information is required to complete any of the steps, refer to the instruction manual of the television. Manuals, Specifications and Warranty information for your Sony product is available online.
1 - Reduce the Backlight Level in the Picture Settings Menu.
2 - Turn the Light Sensor setting to On in the Setup Menu.
3 - Change the Power Saving setting to Low or High in the Setup Menu.
If you are still uncomfortable with the way the television is being displayed, please email us at socialsupport@am.sony.com and include your contact information, model, serial number with a description of the issue you are experiencing with this unit.
Written by a customer while visiting sony.com