Customer reviews from sony.com
Sony - 55" Class (54-1/2" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV with High Dynamic Range
Average customer rating
3.8 out of 5
3.8
(26 Reviews)
Open Ratings Snapshot
Rating breakdown 26 reviews
5 Stars
15
4 Stars
2
3 Stars
3
2 Stars
1
1 Star
5
69%of customers recommend this product. 
(
18 out of 26
)
Best Buy Privacy Policy
Customer Reviews for Sony - 55" Class (54-1/2" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV with High Dynamic Range
Customer Rating
1 out of 5
1
NOT A GOOD TV GREAT PICTURE THOUGH
on September 1, 2020
Posted by: CMOULTHROP
Gender:Male
Verified Purchase:Yes
THIS TV TURNS ON AND OFF ON ITS OWN EVERY 4 SEC LOVE THE PICTURE AND THE TV JUST SUCKS ITS BROKEN
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
great image and design
on March 13, 2020
Posted by: Fer35
Gender:Male
Verified Purchase:Yes
excellent brand and support that is the most important in this class of products.
I would recommend this to a friend!
Response from sony.comBy Jay, Sony North America Customer Support, March 14, 2020
Hi, Fer356019592944!

We’re glad you like the product! Thank you for choosing Sony!
Written by a customer while visiting sony.com
Customer Rating
1 out of 5
1
Truly Awful Product and Company
on February 24, 2020
Posted by: JohnnyJ12321
Gender:Male
Verified Purchase:Yes
AVOID this product. Less than 4 years old and it has completely failed with only mild use. Can't imagine with a product of this low quality that you'd find anything worth purchasing from Sony
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support , February 25, 2020
Hi JohnnyJ12321,

We're sorry if the TV lasted less than 4 years of mild use. We'd like to know more about the issue that you've encountered so we can see if we help you out. Please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
great tv
on August 14, 2019
Posted by: jkelly2365
Gender:Male
Verified Purchase:Yes
I bought this 3 yrs. ago. It has been a great tv. Good sound , quality picture, easy to use. I would buy a Sony product again.
I would recommend this to a friend!
Response from sony.comBy Jay, Sony North America Customer Support, August 19, 2019
Hi, jkelly2365!

Thank you for choosing the great product that delivers good quality that provides outstanding performance.
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Great TV
on April 29, 2019
Posted by: Nightkeeper
Gender:Male
Verified Purchase:Yes
I have had this Sony 4K smart TV for 3 years and still love it. Has 3D everthing
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1 out of 5
1
Stopped 3D TV and HDMI ports working
on April 16, 2019
Posted by: merchatv
Gender:Male
Verified Purchase:Yes
I bought this TV couple years back and after the software update as recommended by Sony the 3D features disabled, all HDMI ports & LAN network stopped working. Bad product,wast of money.
No, I would not recommend this to a friend.
Response from sony.comBy Sony Social Support, April 22, 2019
Hi merchatv, Thank you for your feedback on your experience with your TV. We are sorry for any inconvenience you had experienced. Please be assured we take this very seriously and continuously strive to improve our products. In relation to the issue you have encountered, please send us an email at socialsupport@am.sony.com and include your case number if any so we can check and review your file.




Regards,
Erin
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Great picture and features!
on March 1, 2019
Posted by: edhjeff
Gender:Male
Verified Purchase:Yes
My wife and I are very happy with the ease of use and performance of this TV
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
4 out of 5
4
X900C 4K Ultra HD w/ Android TV
on December 21, 2018
Posted by: Dickie C
Gender:Male
Verified Purchase:Yes
Bought it 2 1/2 yrs ago...Mother Board just went out...Sony replaced at no cost
Very nice picture...Bright , clear and sharp
Has many features...I have no idea really how to use the TV as designed...many features...no real instruction re the use of the product
I would recommend this to a friend!
Written by a customer while visiting sony.com
Showing 1-8 of 26 results 
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