Customer reviews from geappliances.com
GE - 25.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average customer rating
4.2
(7,315 Reviews)
Rating breakdown 7,315 reviews
5 Stars
4,128
4 Stars
1,856
3 Stars
670
2 Stars
306
1 Star
355
83%of customers recommend this product.
(
5,355 out of
6,468)
Customer Reviews for GE - 25.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
2
Loved the fridge right up till it gave me an ERROR
on March 30, 2023
Posted by: Trags
from Encinitas
This fridge is great, but on the first night I received an error message in the water/ice panel. I troubleshot from the user manual and nothing worked. I am now waiting on a repair. Be cautious. It seems there are too many electronic parts on this. I will update later.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
2
Value
5
Response from geappliances.comBy MichaelBatGEA, GEAppliances, March 31, 2023
Hello,
We’re glad that you like your new refrigerator, but we’re so sorry to hear that you received an error and were unable to find anything to resolve it. We know it’s frustrating when any appliance gives you trouble, but it’s even worse when it’s something you rely on often like a fridge. We are glad to hear that you are taking advantage of your warranty and we are confident that the technician will be able to resolve this issue. Thank you for taking the time to leave us your review and please feel free to reach out with anything you may need. Best regards. -MichaelB@GEA
We’re glad that you like your new refrigerator, but we’re so sorry to hear that you received an error and were unable to find anything to resolve it. We know it’s frustrating when any appliance gives you trouble, but it’s even worse when it’s something you rely on often like a fridge. We are glad to hear that you are taking advantage of your warranty and we are confident that the technician will be able to resolve this issue. Thank you for taking the time to leave us your review and please feel free to reach out with anything you may need. Best regards. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Disappointed in a GE product
on July 7, 2023
Posted by: Bigfoot007
from Cary, IL
Disappointed in this GE product. Extremely noisy unit. Have never owned a refrigerator that is as loud as this unit. To date both the freezer and fridge sides are keeping temperature and maintaining the food. The ice/water dispenser is functioning correctly though the ice cubes produced are too large. Should be smaller in size. Do not fit well in various water bottles.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
3
Value
2
Response from geappliances.comBy Adrian@GEA, GE_Appliances, July 10, 2023
Greetings! Thank you for your feedback. We are so sorry to hear that this refrigerator has not lived up to your expectations when it comes to the noise level while in use and the ice cube size.
Factors in design decisions are cost, competition, changing technology, and appearance. While we understand your dissatisfaction, we cannot modify or replace your refrigerator. We will be sure to share these comments with our product design teams, so they can make the necessary improvements to future models.
We are honored to have you as a part of the GE Appliances family, and we hope to gain your trust back with our appliances in the future. - Adrian@GEA
Factors in design decisions are cost, competition, changing technology, and appearance. While we understand your dissatisfaction, we cannot modify or replace your refrigerator. We will be sure to share these comments with our product design teams, so they can make the necessary improvements to future models.
We are honored to have you as a part of the GE Appliances family, and we hope to gain your trust back with our appliances in the future. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Good fridge
on August 4, 2023
Posted by: Nerosmom
from NC
So far so good. Water and ice dispenser work well. Had to get creative with the inside since the door pockets are much smaller on one side.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Go find a different one
on September 18, 2023
Posted by: Nic1955
from Holmen, WI
The first fridge we received lasted less than 9 days and I lost all of my freezer food. The replacement fridge is now here and it has a very loud hum. The freezer drawer seems pretty cheap and catches a lot. The ice holder is impossible to remove and it's very small.
Features
3
Performance
1
Quality
2
Value
2
Response from geappliances.comBy Charlie@GEAppliances, GE_Appliances, September 19, 2023
Hello,
We appreciate you taking the time to leave us feedback, but we’re sorry to hear that you’ve been less satisfied with the refrigerator.
We recommend taking a look at the article below for a list of normal noises associated with refrigerators and their causes:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
To remove the ice bucket pull the upper basket forward to remove it. We recommend referring to page 20 of the manual at this link: https://products-salsify.geappliances.com/image/upload/s--caxibUkX--/a3b675a13aa2ed9d2c854edd095665f5151e14dd.pdf?_ga=2.150692918.160313511.1695130047-302677575.1657120421
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737.
If you have any further questions or concerns, please let us know. We appreciate you being the best part of our GE Appliances family. -Charlie@GEAppliances
We appreciate you taking the time to leave us feedback, but we’re sorry to hear that you’ve been less satisfied with the refrigerator.
We recommend taking a look at the article below for a list of normal noises associated with refrigerators and their causes:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
To remove the ice bucket pull the upper basket forward to remove it. We recommend referring to page 20 of the manual at this link: https://products-salsify.geappliances.com/image/upload/s--caxibUkX--/a3b675a13aa2ed9d2c854edd095665f5151e14dd.pdf?_ga=2.150692918.160313511.1695130047-302677575.1657120421
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737.
If you have any further questions or concerns, please let us know. We appreciate you being the best part of our GE Appliances family. -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
4
Looks Good!
on March 5, 2024
Posted by: Coca
Looks really good, however very noisy! The humming and buzzing is very annoying.
Written by a customer while visiting geappliances.com
Customer Rating
1
GE refrigerator
on April 1, 2024
Posted by: Pjta
from North Carolina
Nothing but problems with ice maker and front panel.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, April 3, 2024
We are happy to assist you with this refrigerator. We strongly encourage you to schedule service with one of our certified technicians to get the control panel and icemaker issues properly diagnosed and resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
3
Reliable
on July 6, 2024
Posted by: Bella2019
from Port St Lucie, FL
Cannot fit much in bins on left door, so storage is limited. You have to remove, tall bottles on right side (with sliding shelf) to reach what's behind them. Buttons for water, ice, etc on the door should be in a different color or be lit so they're not so hard to find.
I would recommend this to a friend!
Features
4
Performance
5
Value
4
Response from geappliances.comBy Jonathon, GE_Appliances, July 9, 2024
We appreciate you taking out some time to connect and share your review. We will be passing your comments along to our product team to review. This way we can start looking for improvements we can add to our models going forward. Thanks again for letting us know.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great refrigerator
on July 9, 2024
Posted by: Jmea3
from Illinois
Tried another brand before this GE
They all had product defects this Ge did not
It is a Nice refrigerator and works well
They all had product defects this Ge did not
It is a Nice refrigerator and works well
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com