Customer reviews from geappliances.com
GE - 25.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average customer rating
4.2
(7,219 Reviews)
Rating breakdown 7,219 reviews
5 Stars
4,069
4 Stars
1,841
3 Stars
662
2 Stars
301
1 Star
346
83%of customers recommend this product.
(
5,306 out of
6,404)
Customer Reviews for GE - 25.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
Poorly designed handles, no door space
on July 13, 2020
Posted by: KmtCT
from Hartford CT
We purchased this about three months ago. Every three days, the freezer handle comes off and you need to reattach it. We have uninstalled and reinstalled it. The handle is not directly attached to the door, but rather you need to hook the handle to a piece of plastic on the door. There is also minimal door space for condiments, etc because of the ice bucket built into the door. There is also no way to arrange the shelves so that they all fit in a way you can put a gallon of milk in- it is too tall and so you have to take one of the shelves out. The one plus is great freezer space
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
4
So far so good. 1 problem
on May 9, 2017
Posted by: BH22
from Rapid City, SD, United States
Been using this new fridge for a month. I would give it a 5 star rating but the door on the fridge came in with a long strip from the packaging tape left stuck on. Tried every recommendation to get it off. When nothing worked I finally called the store where i bought it feom and they said I would have a new door in a week. Its been about 3 weeks now and i have no clue where this door is or when I will get it.
In the photo you can see tye mark on the too of the right door. . . .
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor Quality
on December 19, 2020
Posted by: Cghiorzi
from Philadelphia PA
The Quality Control Team at GE really messed up with this one. Once an hour, the water dispenser turns on by itself and dispenses a 1/3 of a cup of water all over the floor. Just terrible quality and a major embarrassment for GE. I throughly regret my purchase.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Avery, GE, January 18, 2021
Hello,
Thank you for your review. We apologize for the issues you've had with your refrigerator randomly dispensing water and understand how this would be frustrating. This is certainly not how we expect our appliances to work. Please visit the following link and scroll down to the email contact form: https://www.geappliances.com/ge/service-and-support/contact-others.htm. We'll be happy to look into this further for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. Thanks for your feedback.-Avery@GEA
Thank you for your review. We apologize for the issues you've had with your refrigerator randomly dispensing water and understand how this would be frustrating. This is certainly not how we expect our appliances to work. Please visit the following link and scroll down to the email contact form: https://www.geappliances.com/ge/service-and-support/contact-others.htm. We'll be happy to look into this further for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. Thanks for your feedback.-Avery@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Ice maker leaks little over a year after install
on May 25, 2020
Posted by: Mgscpa
from Connecticut
Ice maker broke and started leaking a little over a year after install. Given the cost of the product, I would not expect to have to deal with repair issues this soon.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Incredibly Unhappy
on December 20, 2020
Posted by: DStep1231
from Maryland
Two things make this refrigerator incredibly frustrating. First of all, the water dispenser. It does not work for larger cups or water bottles. The water spout angle causes you to have to use two hands. One to press the dispenser and one to line the cup up with the spout. If you don't, prepare to spill the water everywhere. Incredibly poor design.
Second, the freezer handle is so cheaply made and does not actually lock into place once secured. The amount of times it falls off when pulling, or if you barely brush against it, it falls off, will drive you mad. I have bruised feet from the bar landing on them constantly. The installation technician came back and even tried to re tighten.
I should have returned it when I had the chance.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Olga@GEA, GE_Appliances, January 6, 2021
Hello DStep1231 - We apologize for the issues you've had with your refrigerator and understand how this would be frustrating. Please visit the following link and scroll down to the email contact form: https://www.geappliances.com/ge/service-and-support/contact-others.htm. We'll be happy to look into this further for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. Thank you so much for your feedback! We will be sure to pass this on to the appropriate team for future design and development. Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Worst Refrigerator I’ve Ever Owned
on September 19, 2022
Posted by: Josh_E
from Brandenburg, KY
I wanted to like this refrigerator, but it really doesn’t work well at all. The ice maker, which I’ve replaced twice now, is constantly acting up. The line freezes or clogs for unknown reason or the unit just stops working. I’ve had repairmen out multiple times in the past six months and they’ve thawed the lines, replaced lines, replaced valves, and flushed the system. To make matters worse, the freezer temperature is erratic and the water filter is equipped with a chip to prevent budget replacements. This is a nuisance because the filter is poorly made and packaged and I’ve already had to return two that arrived broken on the water connection end. Worst refrigerator ever and I will not be buying GE products again anytime soon.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Shayla@GEA, GE_appliances, September 27, 2022
Hi there - Thank you for taking the time to write a review. However, we regret to hear your refrigerator has needed to be serviced multiple times in the last six months, having just owned this unit for just under two years. We understand how frustrating that would be, and we apologize for the trouble this has caused.
This fridge requires RPWFE water filter. Unfortunately, there are non-genuine water filters in the market, so please be sure one is purchased when supplied directly by GE Appliances. You may also purchase here for reference: https://www.geapplianceparts.com/store/parts/spec/RPWFE
We strive to provide the best quality possible and value your feedback. We'll be sure to share your review with our product development team for any improvements necessary. We wish you the very best! -Shayla@GEA
This fridge requires RPWFE water filter. Unfortunately, there are non-genuine water filters in the market, so please be sure one is purchased when supplied directly by GE Appliances. You may also purchase here for reference: https://www.geapplianceparts.com/store/parts/spec/RPWFE
We strive to provide the best quality possible and value your feedback. We'll be sure to share your review with our product development team for any improvements necessary. We wish you the very best! -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Overall very good fridge
on September 20, 2016
Posted by: hender1964
from Grove City, PA, United States
We have been using this for about two months. It is a very nice fridge. Love the pull out freezer. Love the top split doors as this makes seeing contents very easy. Only disappointment is that ice maker does not keep up with our demand. There are four of us in the home and does not keep pace.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Home owner
on November 20, 2016
Posted by: Debbie Deininger
from Helotes, TX, United States
The ice maker is terrible and the freezer door and sliding tray is cheaply. Made
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
4
Value
1
Written by a customer while visiting geappliances.com