Customer reviews from geappliances.com
GE - 25.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average customer rating
4.2
(7,315 Reviews)
Rating breakdown 7,315 reviews
5 Stars
4,128
4 Stars
1,856
3 Stars
670
2 Stars
306
1 Star
355
83%of customers recommend this product.
(
5,355 out of
6,468)
Customer Reviews for GE - 25.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
Freezer already having issues
on June 6, 2022
Posted by: Disheartened68
from Gainesville Florida
Not happy at all. The refrigerator is less than a month old and already having major issues. Ice building up and won't stop running. Getting repair service has been impossible so far as well.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, June 14, 2022
Hi there - Thanks for posting a review on your refrigerator. Sorry to hear that the freezer stopped working so soon into its lifespan. Having a working fridge is very important and we truly do apologize. We're glad to see that you were able to schedule service and we are confident that the tech will have your unit back up and running in no time.
Please know that we're always here to help if anything ever comes up. Thanks again. -Mikayla@GEA
Please know that we're always here to help if anything ever comes up. Thanks again. -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
American made
on September 21, 2022
Posted by: Should have kept old one
from Smithville, Mo
We are very disappointed in our new refrigerator. It has already been already been serviced. We are still not satisfied with the way the doors fit.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Krystal@GEA, GE_appliances, September 23, 2022
Hi there- It saddens us to hear that you are not happy with the door configuration. We know that is very frustrating. This feedback we will make sure to bring to our design team. We value your input and want to thank you for helping us improve our products. Thank you for being part of the GE Appliances family. -Krystal@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Not Happy With This Product
on September 28, 2022
Posted by: ParticularlyNoOne
We bought a new house and this unit came with it. We moved in 6/17/2022. It completed died and was unrepairable by around August 15, 2022. We just had another delivered, and this can't be leveled. We worked on it for a couple of hours without success. We have to schedule another appointment to have them look at this. So very disappointed and frustrated that we have been without a refrigerator for a month and a half.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Shayla@GEA, GE_appliances, September 29, 2022
Hello - Congratulations on your new home! We appreciate you taking the time to write a review. However, we're sorry to hear the fridge that was already inside the house failed a few months after you all moved in, and you're having a hard time leveling your replacement fridge. We understand how disappointing that would be, and we apologize for any inconvenience. We strive to provide the best ownership experience and would love to help you!
There are adjustable legs at the front corners of the refrigerator. To level the fridge, turn the legs clockwise to raise the refrigerator and counterclockwise to lower it. For additional guidance, you may view page 38 of your owner's manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-5.pdf&_g. - You may find the following article helpful as well: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19144&_ga.
We hope this helps! We're confident you will enjoy this refrigerator's performance for many years. Please contact us if you have any questions or concerns. Have a good day. -Shayla@GEA
There are adjustable legs at the front corners of the refrigerator. To level the fridge, turn the legs clockwise to raise the refrigerator and counterclockwise to lower it. For additional guidance, you may view page 38 of your owner's manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-5.pdf&_g. - You may find the following article helpful as well: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19144&_ga.
We hope this helps! We're confident you will enjoy this refrigerator's performance for many years. Please contact us if you have any questions or concerns. Have a good day. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
My GE letdown.
on October 5, 2022
Posted by: Red Bull
from Louisville, Kentucky
Not one of my favorite appliances, I did not figure that I would have to pull maintenance on a new appliance.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
3
Value
2
Response from geappliances.comBy Shayla@GEA, GE_appliances, October 11, 2022
Hi there - While we're glad you enjoy this refrigerators features and appearance, we're sorry that you needed additional maintenance on your unit. We understand how that would be disappointing.
If you have any questions or concerns, please give us a call; we're always glad to help! The owner's manual and troubleshooting guides on our website can be quite helpful as well. We wish you the very best! -Shayla@GEA
If you have any questions or concerns, please give us a call; we're always glad to help! The owner's manual and troubleshooting guides on our website can be quite helpful as well. We wish you the very best! -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Fridge!
on February 4, 2023
Posted by: TidddyAz
from Phoenix
Great Features and Bigger Than It Looks! This is a Great fridge.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
GE 25.7 French Door Refrigerator
on February 24, 2023
Posted by: Kdfisher
from Florida
Extremely UNHAPPY with the GE 25.7 French Door refrigerator/ freezer. I have had this refrigerator for about a week and the freezer is NOT working properly and I’ve been told that the fan and the seal need replaced ! Totally Unacceptable & unreasonable to have a refrigerator/freezer fail and require parts replacement within a little over a week!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, February 27, 2023
Hello! We appreciate you taking the time to provide feedback. We are extremely sorry to hear that your brand new refrigerator is experiencing these issues. We know how frustrating this must be. We would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Fridge
on March 7, 2023
Posted by: Spring Lake 17
from Spring Lake, MI
Fridge works well but it is very loud. We had a GE rep stop out at the house and he tried to make adjustments but it is even louder now. I am assuming at this point it is an issue with our particular unit and hopefully not representative of the model. We are requesting it to be swapped out with a different refrigerator.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Dianna@GEA, GE_Appliances, March 8, 2023
Hello- thank you for your review. We are sorry to hear that your unit is causing a noise issue. We understand how frustrating that can be. If you find that your unit is making different sounds than listed in your manual then we recommend calling to have one of our technicians come look at it for you. The phone number is
GE Appliance Service
1-800-GECares (1-800-432-2737)
Monday – Friday: 8 a.m. – 8 p.m. ET
Saturday – Sunday: Closed.
Hope this helps! If we can assist with anything else let us know. Sincerely- Dianna@GEA
GE Appliance Service
1-800-GECares (1-800-432-2737)
Monday – Friday: 8 a.m. – 8 p.m. ET
Saturday – Sunday: Closed.
Hope this helps! If we can assist with anything else let us know. Sincerely- Dianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Convenient storage and features
on March 28, 2023
Posted by: Lakefront sanctuary
from Ohio
This refrigerator has convenient storage and a great size. Only frustration is the in door water dispenser that is very sensitive and cuts off if the container moves only slightly.
I would recommend this to a friend!
Features
4
Performance
3
Quality
5
Value
3
Response from geappliances.comBy Adrian@GEA, GE_Appliances, March 30, 2023
Hi! Thank you for providing us with your feedback. We are ecstatic to hear that you are loving your new refrigerator and its convenient storage. We recommend keeping your cup firmly placed directly on the dispenser lever to get the best dispensing results. It is normal for the dispenser to cut off once the level has been adjusted. We appreciate you choosing GE Appliances for your home, and we hope you enjoy your new beautiful refrigerator for many years to come! - Adrian@GEA
Written by a customer while visiting geappliances.com