Customer reviews from geappliances.com
GE - 25.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average customer rating
4.2
(7,315 Reviews)
Rating breakdown 7,315 reviews
5 Stars
4,128
4 Stars
1,856
3 Stars
670
2 Stars
306
1 Star
355
83%of customers recommend this product.
(
5,355 out of
6,468)
Customer Reviews for GE - 25.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
2
Lots of issues
on October 15, 2021
Posted by: WheatenMom
from Springfield, IL
Three issues with this model:
1. The water spout isn’t centered properly and when trying to fill up a water bottle or container if not angled just right, water gets everywhere.
2. The doors are hard to close and will swing open if not enough force is used to close.
3. It’s not truly fingerprint resistant. I have three children and I can still see hand marks.
2. The doors are hard to close and will swing open if not enough force is used to close.
3. It’s not truly fingerprint resistant. I have three children and I can still see hand marks.
Overall, this was an expensive refrigerator and I would not buy again.
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, October 19, 2021
Hey there,
We're awfully sorry to hear that you are having different issues with your refrigerator. We can understand your frustration and would like to provide some help. If the water dispenser sputters or splatters during use, there may be air in the water line. A newly installed water filter cartridge may cause water to spurt from the dispenser, which is caused by air being trapped in the water system during filter installation.
To reduce spurting:
Fill the replacement filter with tap water prior installing.
Dispensing one gallon of water should stop the sputtering. Continue dispensing water until the sputtering is eliminated.
You should not have continuous sputtering from the dispenser.
If the doors are not closing properly, then the refrigerator may not be level. Check pages 30 & 31 of the manual to level your refrigerator. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000332-4.pdf
We also want to share an article on keeping your refrigerator clean. https://products.geappliances.com/appliance/gea-support-search-content?contentId=17447
We hope this is helpful. Best wishes. Mike@GEA
We're awfully sorry to hear that you are having different issues with your refrigerator. We can understand your frustration and would like to provide some help. If the water dispenser sputters or splatters during use, there may be air in the water line. A newly installed water filter cartridge may cause water to spurt from the dispenser, which is caused by air being trapped in the water system during filter installation.
To reduce spurting:
Fill the replacement filter with tap water prior installing.
Dispensing one gallon of water should stop the sputtering. Continue dispensing water until the sputtering is eliminated.
You should not have continuous sputtering from the dispenser.
If the doors are not closing properly, then the refrigerator may not be level. Check pages 30 & 31 of the manual to level your refrigerator. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000332-4.pdf
We also want to share an article on keeping your refrigerator clean. https://products.geappliances.com/appliance/gea-support-search-content?contentId=17447
We hope this is helpful. Best wishes. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Minor annoyances
on November 21, 2021
Posted by: Reconfish
from St. Louis MO
The fridge is very noisy. The motor and compressor rattle. The sliding drawers are plastic sliding on plastic so are not a smooth glide and therefore do not slide out evenly. The right door does not stay open with the fridge leveled, it closes on me when reaching in for items.
Response from geappliances.comBy Mike@GEA, GE Appliances, December 1, 2021
Hi there,
We quite sorry to hear about the different minor annoyances and can understand how that would impact your experience. We do take our consumers feedback into account when developing new products. We thank you for choosing the GE brand. Mike@GEA
We quite sorry to hear about the different minor annoyances and can understand how that would impact your experience. We do take our consumers feedback into account when developing new products. We thank you for choosing the GE brand. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
It works and isn't noisy
on November 24, 2021
Posted by: Dave45344
from Fresno CA.
This fridge is decent, it works, and is quiet, the bottom handle falls off frequently and needs repairing.
I would recommend this to a friend!
Features
4
Performance
5
Quality
3
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Love the freezer so much space
on December 4, 2021
Posted by: Love always
from Florida
The freezer is so large beautiful fridge, ample space for veggies and fruit
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Inconvenient
on April 4, 2022
Posted by: Letter Numbers
from Las Cruces, NM
This refrigerator is very inconvenient to get things into and out of. I have to open both doors no mater what I need. It is supposed to be resistant to finger prints but I am constantly having to clean the doors. The shelves on the left hand door are useless. The door ice maker and water dispenser stake up a lot of space. Overall, the space and shelving inside the refrigerator is not convenient.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Gina@GEA, GE_Appliances, April 6, 2022
Hey there. Thank you for taking the time to review your new refrigerator. We’re sorry to hear you’re unhappy with the design and available space. We’ll be sure to pass this along to our design team for consideration in future products. We appreciate your insight and hope you have a wonderful day. -Gina@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
I hate it!
on April 19, 2022
Posted by: Mina Xelo
from Erie , PA
Very expensive, not designed well
The freezer handle keeps coming off, even after it was repaired
The freezer handle keeps coming off, even after it was repaired
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
1
Response from geappliances.comBy Chris@GEA, GE_Appliances, April 20, 2022
Oh no, we're so sorry to hear that the handle of your freezer is coming off, despite your repair. We took a look into this and found that there is a recall out for your model. We recommend checking out this link to learn more: https://www.geappliances.com/ge/recall/bottom-freezer-refrigerator-2022/ If you have any other questions, please let us know. We're here for you. -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
GREAT FEATURES.
on April 23, 2022
Posted by: JULIUS BRIGOLI
from MIDDLETOWN, DELAWARE
WHEN THE PRODUCT WAS DELIVERED AND ATTACHED TO THE WATER CONNECTION AND PLUG IN TO THE ELECTRIC OUTLET ON 4/20/22 BY THE DELIVERY MAN AFTER WHICH, WE WENT OUT OF TOWN FOR TWO DAYS AND WHEN WE CAME BACK 4/22/22 THE REFREGIRATOR DID'NT COOL AT ALL. FOODS WERE THROWN OUT BECAUSE THEY WERE SPOILED.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Olga@GEA, GE_Appliances, April 25, 2022
Hello - We appreciate you taking the time to share your review. We are sorry your refrigerator stopped cooling. We are showing you have scheduled a service appointment. We are confident our service technician will repair your refrigerator soon. We apologize for the inconvenience it has caused.
Olga@GEA
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Noise
on May 30, 2022
Posted by: At h h
from Kentucky
When The compressor is running it is very loud and the compressor runs a lot. I have to turn up the tv. The motor for the ice is also loud but that’s not bad.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, June 3, 2022
Hi - Thank you for posting a review on your refrigerator. So sorry that it's louder than expected and that you can hear it throughout your home. Our newest models do create a certain degree of sound. You may hear a high pitched hum or pulsating sound, which is normal.
If the sounds you're hearing are abnormal, make use of the warranty by scheduling service. You can schedule an appointment by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Please know that we're always here to help if anything ever comes up. Thanks again! -Mikayla@GEA
If the sounds you're hearing are abnormal, make use of the warranty by scheduling service. You can schedule an appointment by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Please know that we're always here to help if anything ever comes up. Thanks again! -Mikayla@GEA
Written by a customer while visiting geappliances.com