Customer reviews from geappliances.com
GE - 25.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average customer rating
4.2
(7,315 Reviews)
Rating breakdown 7,315 reviews
5 Stars
4,128
4 Stars
1,856
3 Stars
670
2 Stars
306
1 Star
355
83%of customers recommend this product.
(
5,355 out of
6,468)
Customer Reviews for GE - 25.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
4
Good Overall Product
on March 27, 2021
Posted by: Dave Wit
from Plattsburgh NY
Looks to be well made, good features. Two additional features I wish it had: Lighted buttons on the ice maker/water dispenser; more options for adjusting the shelves
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Emily@GEA, @GEA, April 2, 2021
Hi there! Thanks for your review and for being part of the GE Appliances family. We love to hear that your refrigerator is a good overall product, seems to be well made and has good features.
We're sorry that it doesn't have a back-lit control panel and that it doesn't have more options for adjusting the shelves. We see how this can be frustrating. We have sent your feedback to our product team.
Take care!
Emily@GEA
We're sorry that it doesn't have a back-lit control panel and that it doesn't have more options for adjusting the shelves. We see how this can be frustrating. We have sent your feedback to our product team.
Take care!
Emily@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
great features so roomy
on April 14, 2021
Posted by: PW1707
from Lubbock, TX
love it no picture wish I had purchased this 4 years ago
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Stopped working
on May 21, 2021
Posted by: Vishy l
Freeze stopped working in a year. So strange . Very disappointed
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, May 21, 2021
Hello there, we're terribly sorry to hear your freezer quit working after only one year. We know how disappointing this is, and we're happy to help.
We recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this is useful information and we're wishing you the best.
Guy@GEA
We recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this is useful information and we're wishing you the best.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Cheap draws
on June 23, 2021
Posted by: Cattys
from Florida
For what I paid the drawers are very cheaply made and alway hang up when trying to close. Maybe that’s why the stores don’t install them in the show room.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Chris@GEA, GE_Appliances, June 24, 2021
Hello, we appreciate your review. We’re sorry to hear of your concern regarding the design of your refrigerator's drawers. We appreciate you providing us this feedback and we will pass it along to our refrigerator product development team for future improvement. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Already a problem
on July 4, 2021
Posted by: Pam2021
from Allen, TX
We purchased this on 6/12/21, on 7/3/21 it started making a horrible noise, temp started rising in fridge and freezer. Contacted GE service who out in an emergency repair Oder. Said it will be at least Tuesday 7/6 before anyone can come contact me about the repair. We waited 6 months for this item and initially loved it and hope to love it again.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances , July 8, 2021
Hi, We're so sorry to hear your refrigerator isn't working properly so soon after purchase. This sounds incredibly frustrating and we apologize for any inconvenience this has caused. We're glad you've taken advantage of the warranty and we are confident one of our technicians can get this resolved for you. Please know that we're here for you anytime you have questions. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Too noisy!
on July 20, 2021
Posted by: Butch 41
from Port St. Lucie,FL.
Overpriced.Purchased because of the GE brand name.Very disappointed.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Chris@GEA, GE_Appliances, July 21, 2021
Hello, thank you for your review. We're sorry to hear that your refrigerator is noisier than you had anticipated and that you have overall not been satisfied with your purchase. We truly understand your frustration and apologize that our refrigerator has not lived up to its name. Please know that we value your business and are proud to have you as a member of the GE Appliances Family. -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Disappointed
on August 17, 2021
Posted by: Disappointing GE Fridge
from Fort Worth
The handle to the freezer keeps falling off . Ice Maker is very noisy
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, August 18, 2021
Good day,
We're so sorry to hear about your freezer handles are falling off and that your ice maker is very loud. We understand both of those things can be quite annoying. We'd like to share an article with tips on fixing the freezer handle on your refrigerator.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16779
We'll be sure to pass along the feedback to the development team for product development. Keep in touch! Mike@GEA
We're so sorry to hear about your freezer handles are falling off and that your ice maker is very loud. We understand both of those things can be quite annoying. We'd like to share an article with tips on fixing the freezer handle on your refrigerator.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16779
We'll be sure to pass along the feedback to the development team for product development. Keep in touch! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Denise
on September 25, 2021
Posted by: Denise1987
from Wpb Florida
I don’t think it gets cold enough in the refrigerator top portion bottom freezes great coldness in the general area nit so good.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Olga@GEA, GE_Appliances, September 27, 2021
Hello - Thanks for your feedback. We are sorry the refrigerator section is not cold enough. Please visit the following links to troubleshoot this issue:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19479
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If this information does not help, service is recommended. You can schedule an appointment with a GE Appliance technician by calling 1-800-432-2737 or schedule online at http://www.geappliances.com/ge/service-and-support/service.htm
We apologize for any inconvenience it has caused.
Olga@GEA
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19479
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If this information does not help, service is recommended. You can schedule an appointment with a GE Appliance technician by calling 1-800-432-2737 or schedule online at http://www.geappliances.com/ge/service-and-support/service.htm
We apologize for any inconvenience it has caused.
Olga@GEA
Written by a customer while visiting geappliances.com