Customer reviews from geappliances.com
GE - 25.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average customer rating
4.2
(7,315 Reviews)
Rating breakdown 7,315 reviews
5 Stars
4,128
4 Stars
1,856
3 Stars
670
2 Stars
306
1 Star
355
83%of customers recommend this product.
(
5,355 out of
6,468)
Customer Reviews for GE - 25.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
3
Average
on December 17, 2023
Posted by: DaveSC01
from Columbia SC
Louder than the Samsung it replaced. Won't dispense ice unless the bin is full. Wish the shelves could be adjusted more. There's room in the freezer area for the drawer to be bigger, but the design leaves unused space. Can't get the doors to line up. One door wants to swing closed even though the refrigerator is level.
I would recommend this to a friend!
Features
3
Performance
3
Quality
5
Value
3
Response from geappliances.comBy Jonathon, GE_Appliances, December 28, 2023
Hello - Thank you so much for taking a moment to connect and share your review. We are sorry to hear that this refrigerator isn't exceeding your expectations. That is not the goal we are aiming for.
With this in mind, we are going to forward your feedback over to our production team. This will allow them to look for improvements we can make for our models going forward.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
With this in mind, we are going to forward your feedback over to our production team. This will allow them to look for improvements we can make for our models going forward.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
French door fridge
on December 18, 2023
Posted by: Lafille 57
from Statesboro,Ga
I had a side by side fridge that I hated. I have been looking for a French door fridge with ice in the door for more space inside
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Sleek fridge
on December 18, 2023
Posted by: Lhasen
Roomy and nice looking. Fits perfect in my small kitchen
Written by a customer while visiting geappliances.com
Customer Rating
2
fridge
on December 18, 2023
Posted by: lizzy457
The look is great. The refergerator section works well and very spacious. The freezer s good. but the ice dont work.
Features
2
Performance
1
Value
2
Response from geappliances.comBy Jonathon, GE_Appliances, January 2, 2024
Hello - Thank you so much for checking in and sharing your thoughts. We are happy to see you are enjoying the space and performance. However, we're sorry about the icemaker not producing any ice.
If you haven't already, we recommend getting one of our approved technicians out to check on everything. We're confident that they can get this resolved. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
If you haven't already, we recommend getting one of our approved technicians out to check on everything. We're confident that they can get this resolved. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Maybe you'll have better results
on December 19, 2023
Posted by: Jeff9209
from Summerton, SC
The refrigerator is noisy. It hums loudly to the point sometimes that it rattles. If I bump it the rattle will turn to a hum.
VERY frustrating and disappointed to have spent this much just to have problems.
VERY frustrating and disappointed to have spent this much just to have problems.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, January 2, 2024
Greetings! We appreciate your review. We are extremely sorry to hear that this refrigerator has not lived up to your expectations due to the noise it exudes while in use. This is not the experience that we strive for, and we have provided a list of normal refrigerator sounds at the link below. If you are experiencing a sound not listed, service may be needed.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.200688558.1200067532.1704207475-1943611882.1696523642
Thank you for choosing GE Appliances for your home. Please let us know if we can be of any further assistance. - Adrian@GEAppliances
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.200688558.1200067532.1704207475-1943611882.1696523642
Thank you for choosing GE Appliances for your home. Please let us know if we can be of any further assistance. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Water/ice maker does not work
on December 19, 2023
Posted by: JB0920
from VT
Water and ice maker do not work. Can’t get anyone to call me back to fix this issue. Water comes to the fridge fine, pump does not seem to work.
No, I would not recommend this to a friend.
Response from geappliances.comBy Charlie, GE_Appliances, January 2, 2024
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your refrigerator ice maker is not working.
If the ice maker on your refrigerator is not working we recommend referring to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17403
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and if you need additional assistance, please reach out. -Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your refrigerator ice maker is not working.
If the ice maker on your refrigerator is not working we recommend referring to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17403
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and if you need additional assistance, please reach out. -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
regret this decision!!
on December 20, 2023
Posted by: one unhappy owner
from pittsburgh, pa
One of the shelves was broken when delivered
More frustrating... with 2 weeks it started FREEZING my produce. I turned the temp up... now our is freezing things in the main fridge... like my cookie dough, etc.
I deeply regret this decision!
More frustrating... with 2 weeks it started FREEZING my produce. I turned the temp up... now our is freezing things in the main fridge... like my cookie dough, etc.
I deeply regret this decision!
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, January 3, 2024
Hello - Thank you so much for taking a moment to connect and share your review. We're sorry to hear about the shelf breaking on you and for the temperature freezing your items.
For the best assistance, we recommend getting one of our technicians out to check on this. We're confident that they can get this resolved. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
For the best assistance, we recommend getting one of our technicians out to check on this. We're confident that they can get this resolved. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Love it!
on December 20, 2023
Posted by: Cayla777
from Dallas, Tx
Love the fridge! I feel like the look of it adds so much to my kitchen. Love the space it provides!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com