Customer reviews from geappliances.com
GE - 25.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average customer rating
4.2
(7,316 Reviews)
Rating breakdown 7,316 reviews
5 Stars
4,128
4 Stars
1,857
3 Stars
670
2 Stars
306
1 Star
355
83%of customers recommend this product.
(
5,356 out of
6,469)
Customer Reviews for GE - 25.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
2
Randomly stopped cooling until power cycled
on September 9, 2023
Posted by: Jake E
I received my fridge as part of my new build house. It looks great and has lots of room like most French Door refrigerators. However, a few days after moving in, it somehow went into a mode where the cooling system was not running and ice and water would not dispense. We tried lots of stuff on the controls, nothing worked. Figuring it was likely a software issue, I "rebooted" it by power cycling and it started cooling down again and has been working ever sense. Very scary we could have lost most of the food in there though, especially if it happened while we were not at home.
My one other (much more minor) complaint is that the controls for the ice and water dispenser are very difficult to read especially with not great lighting. They do not have enough contrast. After using them a few times you learn which one is which by memory, but a little more contrast or backlighting when touched would go a long way.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Devin@GEA, GE_Appliances, September 11, 2023
Good afternoon,
Thank you for taking the time to leave a review on your new GE Appliances french-door refrigerator. We are sorry to hear that your refrigerator stopped cooling, as this is certainly not normal operation, nor the quality that we expect. We are pleased to hear that rebooting the refrigerator corrected the issue. If you continue to experience issues, we recommend scheduling a service appointment with our factory service team. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review! -Devin@GEA
Thank you for taking the time to leave a review on your new GE Appliances french-door refrigerator. We are sorry to hear that your refrigerator stopped cooling, as this is certainly not normal operation, nor the quality that we expect. We are pleased to hear that rebooting the refrigerator corrected the issue. If you continue to experience issues, we recommend scheduling a service appointment with our factory service team. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review! -Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Good for the price
on September 9, 2023
Posted by: Fix It Dad
from Bay City, MI
This fridge is spacious and very nice! It’s was hard to get leveled in my kitchen causing it to make loud noises if it’s moved slightly. Also, the buttons on the water/ice dispenser do not light up making it difficult to tell which option you’re choosing in the night time.
Features
3
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
We LOVE it!
on September 9, 2023
Posted by: Rancho Verde
from Rohnert Park CA
We LOVE it! Lots of space & the freezer below is most convenient.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Love it
on September 10, 2023
Posted by: ksu1234
Works great, really enjoy the space!!!!!!!!!!!!!!!!!!!!!!!!!!
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features.
on September 10, 2023
Posted by: bearden57
from Eckerman, Michigan
Another great product we had the side by side it was not quite the right style so we went with the lower freezer style and are happy with the change.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
GE REFRIGERATOR FREEZER
on September 11, 2023
Posted by: ALLEGAN ESA
THESE HAVE ENOUGH ROOM FOR OUR LITTLE SCHOOL. THESE ARE TUFF ENOUGHT TO HANDLE OUR STUDENTS.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great looking fridge!
on September 11, 2023
Posted by: Zena2
We love the look of this fridge. We haven't had an issue with it. We have had it for 4 months.
Written by a customer while visiting geappliances.com
Customer Rating
4
good product
on September 12, 2023
Posted by: me1958
The refrigerator is great, nice and lot of room. The ice make would not be good for a large family. for a 2 person family it's fine. Also the panel should light up so you can see what you are pushing.
Written by a customer while visiting geappliances.com