Customer reviews from geappliances.com
GE - 25.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average customer rating
4.2
(7,317 Reviews)
Rating breakdown 7,317 reviews
5 Stars
4,129
4 Stars
1,857
3 Stars
670
2 Stars
306
1 Star
355
83%of customers recommend this product.
(
5,357 out of
6,470)
Customer Reviews for GE - 25.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
2
A big disappointment
on July 25, 2023
Posted by: MichaelY2525
from Myrtle Beach, SC
Product leaks from the door water dispenser.
Purchased the refrigerator as part of a newly built home, directly from the builder. I just learned that the refrigerator is no longer being manufacturer and in fact, it was 3 years old when I purchased the new house. Therefore, either GE knowingly sold the builder an outdated, poor-functioning refrigerator; or, the builder intentionally or unintentionally purchased an outdated, poor-functioning refrigerator to sell to a luxury new-home buyer. I can't know what happened but it's not a good product and it shouldn't have gone through the supply chain 3 years after it was produced. It should have gone through a discount outlet or to a lower market. It'll be unnecessary to ask whether I'll be buying GE products in the future.
Purchased the refrigerator as part of a newly built home, directly from the builder. I just learned that the refrigerator is no longer being manufacturer and in fact, it was 3 years old when I purchased the new house. Therefore, either GE knowingly sold the builder an outdated, poor-functioning refrigerator; or, the builder intentionally or unintentionally purchased an outdated, poor-functioning refrigerator to sell to a luxury new-home buyer. I can't know what happened but it's not a good product and it shouldn't have gone through the supply chain 3 years after it was produced. It should have gone through a discount outlet or to a lower market. It'll be unnecessary to ask whether I'll be buying GE products in the future.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon@GEA, GE Appliances, July 26, 2023
Hello - Thank you so much for taking a moment to connect and share your review. We're incredibly sorry to hear about the leaking you are noticing from the door. That is not something we expect to happen.
This model GFE26JYMFS is still being manufactured and is in our current lineup. We do apologize for any confusion. Also, we are going to share one of our support pages that goes over some detailed troubleshooting that can help with removing the leak. Here is the link: (https://repair.geappliances.com/resources/ge-refrigerator/why-is-my-refrigerator-leaking).
Let us know if you have any questions, we're always happy to help. - Jonathon@GEA
This model GFE26JYMFS is still being manufactured and is in our current lineup. We do apologize for any confusion. Also, we are going to share one of our support pages that goes over some detailed troubleshooting that can help with removing the leak. Here is the link: (https://repair.geappliances.com/resources/ge-refrigerator/why-is-my-refrigerator-leaking).
Let us know if you have any questions, we're always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Lots of Space!
on July 26, 2023
Posted by: Marley P
from Paul ID
This fridge has a ton of room and a lot of shelving! Works great!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
New Fridge
on July 26, 2023
Posted by: Great service
from Califronia
Just received our new fridge, ordering on line was easy, fast and convenient. The delivery instructions and service was excellent. The technicians were on time and very professional. This was the first time I have ordered an appliance on line and I will differently use this service for future purchases. I went from a 20cf fridge to a 26cf fridge what a huge difference that makes...super happy!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Love my new fridge!
on July 27, 2023
Posted by: Fendeb
from Cleveland, Ohio
I love my new fridge. We have never had water on the door before and it is so convenient. I also really love the size. We decided to go with a standard depth and I’m really glad we did.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great fridge!
on July 27, 2023
Posted by: KrashTanner
from Casa Grande, AZ
So much room, we love it! Door & drawer storage helps keep things organized.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Refrigerator
on July 27, 2023
Posted by: nphllps
from Little Rock, AR
Installation was easy, and the refrigerator works great. Love the ice maker and filter water feature.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Features
on July 27, 2023
Posted by: Lady Di8
from London, Ohio
Refrigerator is doing a great job. I didn't realize how much my refrigerator was struggling.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Very loud and never stops humming
on July 27, 2023
Posted by: fridg humming
It has a humming noise that goes loud then quiet all day long
Response from geappliances.comBy Charlie@GEA, GE_Appliances, July 28, 2023
Hello,
Thank you for taking the time to reach out, we hope you’re doing well. We understand that hearing noises from your refrigerator can be concerning.
The ice maker will make rattling, humming, buzzing, or vibrating sounds in the following situations: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16833
If the issue continues to persist we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and if you need additional assistance, please reach out.
-Charlie@GEA
Thank you for taking the time to reach out, we hope you’re doing well. We understand that hearing noises from your refrigerator can be concerning.
The ice maker will make rattling, humming, buzzing, or vibrating sounds in the following situations: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16833
If the issue continues to persist we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and if you need additional assistance, please reach out.
-Charlie@GEA
Written by a customer while visiting geappliances.com