Customer reviews from geappliances.com
GE - 25.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average customer rating
4.2
(7,219 Reviews)
Rating breakdown 7,219 reviews
5 Stars
4,069
4 Stars
1,841
3 Stars
662
2 Stars
301
1 Star
346
83%of customers recommend this product.
(
5,306 out of
6,404)
Customer Reviews for GE - 25.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
nice fridge, but the freezer door handle came off
on December 18, 2020
Posted by: DLBB
from MOSELEY, VA
freezer door handle came off when opening the freezer door. GE can you help with this?
I would recommend this to a friend!
Features
5
Performance
5
Quality
3
Value
3
Response from geappliances.comBy Guy@GEA, GE Appliances, January 22, 2021
Hi DLBB, we're very sorry the door handle came off your new refrigerator. We know this is worrisome so we'll be happy to help. We suggest looking at page 21 of your owner's manual for instructions on how to snap the handle back in place. You can see that here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60805-3.PDF - This should hopefully be an easy fix. If you have any other questions or concerns, you can reach out to us via e-mail here: https://www.geappliances.com/ge/service-and-support/contact.htm - We're wishing you the best! - Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Loudest appliance ever!!!
on January 27, 2021
Posted by: Pamy
from Ocala
Very cheaply made. Flimsey drawers.... ice drops and scares you to death... humms and knocks
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, January 28, 2021
Hi Pamy, we'll be sure to share your comments with our product team for future consideration. Your feedback is greatly appreciated and will help us make improvements down the road. - Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Hmmm!!, Not sure yet.
on January 2, 2022
Posted by: JanAtl
GE is a family staple and the unit absolutely fits in my decor, sales and service are questionable.
Features
3
Performance
4
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Bad Compressor - Only about 2 years old
on July 22, 2022
Posted by: Carolyn6202
from Shepherdsville KY
I've only had this refrigerator 2 years and the compressor is bad. GE support told me it was under a 5 year warranty. Tech came out and said it was a bad compressor but it is not under warranty. Very Disappointed. I loved the fridge otherwise.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, July 29, 2022
Hi there, thank you for taking the time to reach out to us. We're so sorry that after 2 years your compressor needed a repair and that you were told conflicting information. We know this would be a headache for you and that's never the type of ownership experience we want to see for our consumers.
With that said, we want to check on this for you so please be on the lookout for an email from us. We look forward to getting in touch and we're wishing you the best.
Guy@GEA
With that said, we want to check on this for you so please be on the lookout for an email from us. We look forward to getting in touch and we're wishing you the best.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Average fridge
on September 10, 2022
Posted by: jfreeman03
from Pittsburght PA
Being that we couldn't see this style of fridge prior to purchase, we had to purchase blindly. I'm not a fan of the shelving height, the amount of ice it can hold, or how long it takes for the water in the line to chill after use. It's nice, but believe it could have been better designed especially for the money. We stuck with GE because they are one of the few who offered a black french door fridge.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Pablo@GEA, GE Appliances, September 21, 2022
Hello there - while we're glad that you rated this unit perfect in appearance, we're also very sorry to know that the refrigerator hasn't met your expectations. We appreciate this feedback, and we will share your thoughts with our product and design teams for future design consideration.
We double checked, and your refrigerator comes with a Quick Space shelf and 4 adjustable shelves that allow you to organize your unit to best fit your needs. You can learn more about this on page 16 of the owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-5.pdf
The icemaker bin will hold approximately 3.9 lbs. of ice, but if you believe your unit is holding/producing less than this, we recommend service. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Bottom freezer and French door refrigerators have a water reservoir coil in the fresh food section that cools 16 oz. of water, and the water is chilled and stored until it is needed. Since the reservoir is in the fresh food section, the water will not be ice-cold. You can learn more about this here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17449
Please reach out to us on social media if there are other questions or concerns we can assist you with.
Have a great one.
Pablo@GEA
We double checked, and your refrigerator comes with a Quick Space shelf and 4 adjustable shelves that allow you to organize your unit to best fit your needs. You can learn more about this on page 16 of the owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-5.pdf
The icemaker bin will hold approximately 3.9 lbs. of ice, but if you believe your unit is holding/producing less than this, we recommend service. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Bottom freezer and French door refrigerators have a water reservoir coil in the fresh food section that cools 16 oz. of water, and the water is chilled and stored until it is needed. Since the reservoir is in the fresh food section, the water will not be ice-cold. You can learn more about this here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17449
Please reach out to us on social media if there are other questions or concerns we can assist you with.
Have a great one.
Pablo@GEA
Response from geappliances.comBy Tierra@GEA, GEA, September 21, 2022
Hi,
We appreciate the feedback. Thank you for sharing your experience and it will definitely be taken into consideration. Your satisfaction is important to us.
Thank you for choosing GE Appliances for your home. Have a great day!
We appreciate the feedback. Thank you for sharing your experience and it will definitely be taken into consideration. Your satisfaction is important to us.
Thank you for choosing GE Appliances for your home. Have a great day!
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible noise
on December 8, 2022
Posted by: Daveisme
It makes a loud noise that GE said normal. Nothing we can do about it. Tech said he has mentioned to corporate but I’m stuck with a loud fridge
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mel@GEA, Ge appliances, December 10, 2022
Hi, and thank you for leaving us a review. While we're glad to see you like the appearance of this refrigerator, we're sorry to here about the issues you have had. We strive to provide the best possible quality and will share your review with our quality team for any necessary improvements. Please contact us if you have any questions or concerns; we'd be glad to help! We wish you the very best -Mel@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Color Description
on March 15, 2023
Posted by: Louise 54
1. The product description said"black", but it's actually dark gray.
2. The handle to the freezer drawer frequently come off. I put it back on, but I am concern about this defect as the appliance/parts gets older.
3. My appliance was scratched when it was delivered; Would have sent it back but it took from July (purchased) to September 16th (delivery). It was stressful trying to run a household all that time without a refrigerator!!
2. The handle to the freezer drawer frequently come off. I put it back on, but I am concern about this defect as the appliance/parts gets older.
3. My appliance was scratched when it was delivered; Would have sent it back but it took from July (purchased) to September 16th (delivery). It was stressful trying to run a household all that time without a refrigerator!!
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
4
Value
3
Response from geappliances.comBy Kacie@GEA, GE_Appliances, March 16, 2023
Hi - We're deeply sorry to hear that you're not completely satisfied with this refrigerator. We understand how disappointing it is to have a new product that doesn't meet your expectations. Please know that this unit is listed as "black slate", which is a dark gray color. We apologize for the confusion. We also encourage you to take advantage of your one-year warranty with us to get the handle fixed. You can do this by calling 1-800-432-2737 Our great technicians are always ready to help. Please reach out to us if you have any additional questions. We wish you all the best. -Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Problems with Full-Width Temp Controlled Drawer
on April 16, 2023
Posted by: MEF10729
from Henrico, VA
We loved this fridge but after 5 years we are experiencing problems with the fresh food compartment as well as the Full-Width Temp Controlled Drawer. The drawer is freezing all the food and the rest of the fridge is not keeping food cold enough and we are losing food - particularly our raw milk we purchase from a local farm, which should be ideally kept at 35 degrees. We pulled out the drawer and found that the vents behind the drawer had iced over, don't know why. The freezer seems to be working fine, but I do have a question about the freezer, can you over-fill the freezer drawer? Will that cause problems? My husband did pull out the fridge and vacuumed out all the accumulated dust.
I would recommend this to a friend!
Features
5
Performance
3
Quality
3
Value
3
Written by a customer while visiting geappliances.com