Customer reviews from geappliances.com
GE - 25.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average customer rating
4.2
(7,219 Reviews)
Rating breakdown 7,219 reviews
5 Stars
4,069
4 Stars
1,841
3 Stars
662
2 Stars
301
1 Star
346
83%of customers recommend this product.
(
5,306 out of
6,404)
Customer Reviews for GE - 25.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
Worked 1 day
on July 16, 2019
Posted by: JRA7014
from Houghton Lake, Mich.
Remodeling kitchen, all new G.E. appliances refrigerator froze up and broke water filter and maybe more. Some parts are ordered 7-3-19 and to be installed 7-19-19 , will see if any thing else is broken.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARONatGE, GE_Appliances , July 17, 2019
Hello JRA7014 - Thanks for posting a review on your refrigerator. We're sorry for your experience and are glad to hear you're taking advantage of your warranty. If any future questions or concerns come up after your service call, please reach out to us at the “contact us” link on our www.geappliances.com website. Thanks for your feedback and for choosing GE Appliances.
Written by a customer while visiting geappliances.com
Customer Rating
1
Worst fridge, can’t maintain temp
on July 20, 2019
Posted by: Christine505
from New Market, MD
We just purchased a new construction home and the fridge was not staying cold we realized after 2 weeks. The milk that was on the door was 47 degrees while the temp was set to 34. We tested the fridge over the next day and it never got below 42. A service call was set for 2 weeks but the builder called their distributor and had it replaced 2 days later because it was a brand new fridge. Now the new one took a day and a half to cool and even though it was set to 36, it still only got to 38 even on turbo cool. We purchased groceries and now with the fridge 3/4 full after many hours on turbo cool it is still only at 41. I will not eat the food that is in it for fear it is spoiled so now we have lost money yet again. Obviously this model is not made well and cannot cool properly.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARONatGE, GE_Appliances , July 23, 2019
Hello Christine505 - Thanks for your review. We'd like to provide you with information we hope will help with your temperature concern: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If you need further assistance, please reach out to us by email at the following link so we may further review your situation: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact
If you need further assistance, please reach out to us by email at the following link so we may further review your situation: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor quality control
on October 8, 2019
Posted by: SuperDisappointed
Loved the black slate finish! The most gorgeous appliance on the planet....but......the refrigerator arrived and the ice maker didn't shut off properly (strike #1). There was also a huge bulge on the side from being insulated improperly (strike #2). But GE customer service was great and sent a tech to look at it. They ended up sending us a new unit. Wonderful! But the new unit also had that unsightly bulge on the side (strike #3) so we refused it and ordered another. Refrigerator number 3 showed up with the same bulge (strike #4) and was like-wise refused. So when they tried to deliver refrigerator number 4 with the same bulge on the side (strike #5) we decided to return the original unit to the store for a refund. In all of it, dealing with GE was pleasant, but after 4 refrigerators having the same defect we were tired of dealing with it. Part of me is curious to see just how many refrigerators they would have sent out before they realized there was a major manufacturing defect. I was also not crazy about the interior shelving options. There were skinny shelves on the door where the icemaker was and they were so tiny that they were basically useless. But oh that black slate is GORGEOUS!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARON@GEA, GE_Appliances , October 10, 2019
Hello! Thanks for your feedback. We're truly sorry for your refrigerator experience and will pass along your comments to our refrigerator design team. We hope you'll consider GE for future purchases. We'd like very much to have the opportunity to restore your faith in our products.
Written by a customer while visiting geappliances.com
Customer Rating
3
Disappointed
on November 17, 2019
Posted by: Jam123
I’ve had GE Profile refrigerators before but never the French door. I’m disappointed in the constant noise it has. I’m also disappointed in the tiny shelves on the ice maker side and there’s not much flexibility in the shelf adjustment on the right size.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, November 22, 2019
Hello Jam123. Thanks for the review. We are sorry to hear of your disappointment. We want to offer quality products to all of our consumers. We will work to improve the product. Thanks for the feedback.
Written by a customer while visiting geappliances.com
Customer Rating
3
Love the design and space, but it's loud
on November 17, 2019
Posted by: sanjose1
from San Jose, CA
We have other GE appliances and were excited to have the opportunity to upgrade our refrigerator. We really like the space and design of this one, but we find it to be quite loud.
Other than that, it's wonderful
Other than that, it's wonderful
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
5
Value
4
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, November 22, 2019
Hello Sanjose1. Glad to hear that you're enjoying your refrigerator! We appreciate the feedback and can use this information for improvement of future products. We will share this with the engineering team. Thanks for the feedback and for being a part of the GE Appliances Family!
Written by a customer while visiting geappliances.com
Customer Rating
1
Noisy
on April 23, 2020
Posted by: Dgpjp
from Ozark mo
Noisy fan. Kicks off and on a lot high pitch fan sound
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Not a happy customer!!
on May 4, 2020
Posted by: Zarby
from Lynnwood, Washington
I was extremely excited for my new GE fridge. This appliance makes lots of noise & when ice is needed in our beverages, the ice flies all over the place.
No, I would not recommend this to a friend.
Features
1
Performance
2
Quality
2
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Broke within 4 months
on May 5, 2020
Posted by: Denieee
from Montgomery al
At I was first pleased by the design of the refrigerator. I liked how much space it had internally. However it recently broke down. First the freezer was not keeping my food frozen then the whole refrigerator went out. I’m really disappointed in this brand new refrigerator.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com