Customer reviews from cafeappliances.com
GE - 25.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average customer rating
4.1
(205 Reviews)
Rating breakdown 205 reviews
5 Stars
104
4 Stars
51
3 Stars
23
2 Stars
16
1 Star
11
76%of customers recommend this product.
(
149 out of
195)
Customer Reviews for GE - 25.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
3
Owned for 2 years and disappointed
on August 22, 2022
Posted by: BusyGMa
from Massachusetts
It’s never dropped a single solid ice cube only crushed ice for cubes we have to empty the tub and save them in a ziploc bag then wait for more ice to make. Now it’s not making any ice at all it only filling with water and staying water.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 24, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. We hate to hear about the issues you've had here with your icemaker. Know that one of our agents will be reaching out soon via email to investigate further. Be sure to keep an eye on your spam and junk folders just in case their message ends up there.
Thanks for the patience in the meantime.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. We hate to hear about the issues you've had here with your icemaker. Know that one of our agents will be reaching out soon via email to investigate further. Be sure to keep an eye on your spam and junk folders just in case their message ends up there.
Thanks for the patience in the meantime.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Lots of Bells and Whistles!
on August 25, 2022
Posted by: goatgirl4
from Fallon, NV
I've only had this unit for a month and so far so good. I worry about all the interior plastic, some of which seems a bit flimsy. The icemaker/ water dispenser is handy, but I wonder how well it will hold up. The owner's manual is very minimal and does not answer too many questions. I have been on line to find answers and have had little luck. I would be more comfortable if I could learn more about it. I would probably recommend it to others as it is fairly well rated.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Repeat Water Filter
on September 5, 2022
Posted by: JDickinson
from Virginia
Hate to post this here - but….we have the same problem as mentioned multiple times above.
1. Display and temperatures randomly change.
2. Water filter changed with a direct GE replacement, only to NOT WORK afterwards. Power cycled multiple times - still not working.
Model: CFE26KP2NNS1
Serial: ZR324606
Serial: ZR324606
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Shayla@Café, Café_appliance, September 14, 2022
Hello - While it's nice to see you enjoy the appearance and features of this refrigerator, we regret to hear the display and temperatures randomly change, and the water filter isn't working. This is definitely not the ownership experience we want you to have, and we apologize for this inconvenience.
We recommend scheduling service with a certified GE Appliances technician who can diagnose and repair your unit for the best assistance. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
Please know that we strive to provide the best quality and will send your review to our product development team for improvements. If you need anything, please reach out to us directly. We're always glad to help in any way we can. Best wishes. -Shayla@Café
We recommend scheduling service with a certified GE Appliances technician who can diagnose and repair your unit for the best assistance. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
Please know that we strive to provide the best quality and will send your review to our product development team for improvements. If you need anything, please reach out to us directly. We're always glad to help in any way we can. Best wishes. -Shayla@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
So far so good. Serves our families needs well.
on September 13, 2022
Posted by: Anonymous
from Stevensville, MI
We decided to invest in a chest freezer model and are pleased with its capacity and ease of function. The internal lighting is ideal. The unit does, however, create a fan noise often, but we believe that to be a necessity to circulate and regulate the internal temperatures.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Poor quality of shelves
on September 13, 2022
Posted by: Bobbytuck
from Decatur Mi
Every shelf in the frisée has cracked or broke in 2 months. There is only one center bracket that connects to the fridge and the other side slides on a molded edge. Can’t handle the weight and platoon the edge of the shelves cracks and breaks
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Shayla@Café, Café_appliance, September 16, 2022
Hello - We appreciate your review. While we're glad to see you enjoy the features and appearance of this model, we regret to hear that each shelf in the fridge has cracked. This is certainly not what we'd expect, and we can understand your concern about quality. We apologize for the inconvenience this has caused. Our design team often considers reviews like yours when designing future models. Your insights are very valuable to us.
We see you have been in contact with service to get this fixed. We're confident you will enjoy this fridge for many years once the shelving is intact.
Please note that shelves should not exceed 50 pounds total weight for full width shelves and 25 pounds for half width shelves. An example of the weight of an average refrigerator item would be a gallon container. It weighs 8 pounds, and a full width shelf can hold 6 of them. A quart container weighs 2 pounds, and a full width shelf can hold 24. We hope this helps!
We're always here if you need anything, and we hope you have a good day. -Shayla@Café
We see you have been in contact with service to get this fixed. We're confident you will enjoy this fridge for many years once the shelving is intact.
Please note that shelves should not exceed 50 pounds total weight for full width shelves and 25 pounds for half width shelves. An example of the weight of an average refrigerator item would be a gallon container. It weighs 8 pounds, and a full width shelf can hold 6 of them. A quart container weighs 2 pounds, and a full width shelf can hold 24. We hope this helps!
We're always here if you need anything, and we hope you have a good day. -Shayla@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Frustrated new owner!
on September 30, 2022
Posted by: Just Bob
from Tigard, OR
Please ask us to do another survey after our brand new GE Cafe refrigerator is repaired!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Pablo@Café, Café Appliances, October 3, 2022
Hello - we're glad to see that you like the unit's appearance and features. At the same time, we're very sorry to know that your refrigerator is not working as expected after owning it for less than a month. We know this is very inconvenient, and we completely understand any frustration this may have caused.
We recommend taking advantage of your warranty and scheduling a service appointment for one of our technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.cafeappliances.com/support/schedule-service
Please know you can also find us on social media if any other questions or concerns come up.
Take care.
Pablo@Café
We recommend taking advantage of your warranty and scheduling a service appointment for one of our technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.cafeappliances.com/support/schedule-service
Please know you can also find us on social media if any other questions or concerns come up.
Take care.
Pablo@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Average grade refrigerator
on October 16, 2022
Posted by: Cranston Snord
from Saranac Lake NY
Overpriced for the quality and included features, just okay..
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Perfect!
on October 31, 2022
Posted by: Credding
from Topsfield, MA
Enough space, fits a large pizza box, gallon of milk on the door shelf, separate veggie and fruit drawers and meat and cheese. Love the slide back top shelf to easily fit 2 liter bottles and OJ. Freezer has four sections, two shelves and easy to find food. Ice make works well but if your having company I’d start making extra the day before or purchasing a bag locally.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com