Customer reviews from cafeappliances.com
GE - 25.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average customer rating
4.1
(205 Reviews)
Rating breakdown 205 reviews
5 Stars
104
4 Stars
51
3 Stars
23
2 Stars
16
1 Star
11
76%of customers recommend this product.
(
149 out of
195)
Customer Reviews for GE - 25.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
Endless beeping with temperature changes
on July 19, 2023
Posted by: Walrus
from Ontario
When we have our windows open and AC off and the humidity climbs, the front panel buttons beep constantly as if they are being pressed. Many times this changes the fridge or freezer temperature. Sometimes it turns on the light, etc. Looking online, I see the control panel is sold out everywhere.
Avoid this fridge.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon@Café , Café Appliances, July 20, 2023
Hello - Thank you so much for taking a moment to connect and share your experience. We're sorry to see you are having issues with the control panel. That is not something we expect to happen at all.
We recommend trying a quick electronic reset, which can be done by removing the power cord for about 30 seconds. This can also be done by shutting the unit off at the breaker for the same amount of time. If this doesn't help, then we suggest getting one of our technicians out to check everything. We're confident that they can pinpoint and remedy the issue. You can schedule by calling 1-800-432-2737 or by visiting this link here: https://www.cafeappliances.com/support/schedule-service
Let us know if you have any other questions, we're always happy to help. - Jonathon@Café
We recommend trying a quick electronic reset, which can be done by removing the power cord for about 30 seconds. This can also be done by shutting the unit off at the breaker for the same amount of time. If this doesn't help, then we suggest getting one of our technicians out to check everything. We're confident that they can pinpoint and remedy the issue. You can schedule by calling 1-800-432-2737 or by visiting this link here: https://www.cafeappliances.com/support/schedule-service
Let us know if you have any other questions, we're always happy to help. - Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Excellent features and very modern
on May 19, 2020
Posted by: Edmina
from Henderson NV
Am very happy to have chosen the new line of Cafe Refrigerator
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great Perfoming refrigerator at great prices
on June 22, 2020
Posted by: Ecasi
from Grand Terrace, Ca
I bought it a couple of weeks ago I am very happy with it.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Love it except for the drip
on February 10, 2021
Posted by: Emrose245
from Kaukauna, WI
Very nice refrigerator except that the water drips constantly and there’s no way to keep it clean. I’m always wiping it off so that it looks nice.
I would recommend this to a friend!
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, February 11, 2021
Hello Emrose245- Thank you for taking the time to share your review. We are so happy to hear you are loving the refrigerator. A few drops is normal, but you can also prevent water from missing the glass and dripping down the cradle area by moving glass slower when removing it from the cradle. Please take a look at the following troubleshooting link that may help. https://products.geappliances.com/appliance/gea-support-search-content?contentId=39516 If you have any questions in the future, please don't hesitate letting us know. We are here to help! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Constant beeping
on September 22, 2021
Posted by: Matt W
from Southern NJ
My control panel will not stop beeping. I have owned the frodge just over a year. The advice of disconnecting power for 2-3 minutes seems to work at first, but then yhe need to disconnect power becomes more frequent and then the disconnect power advice doesn’t work at all. Search reviews for “beeping” and you will see this problem is not mine alone. If you like expensive beeping, this is the fridge for you.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sarah@Cafe, Cafe_Appliances, September 28, 2021
Hey there, and thanks for taking the time to let us know of your experience with your bottom-freezer refrigerator. We hate to hear you've had an issue with the control panel beeping; we know that would be an inconvenience, especially when you've only owned the unit a bit more than a year. We'd like to help.
If you are continuing to have issues with beeping after disconnecting the unit from power, the beeping may actually be the door alarm. If the door is open this beeping will sound as a warning – you may want to check that the door is sealing completely. If anything is blocking it, or the gasket has any gaps or tears, this might be preventing a proper seal. If the gasket is sticking or folding over and preventing the door from fully closing, paraffin wax applied to the face of the gasket will help.
If you are unable to resolve the issue with that information, our service department is available at 1-800-432-2737. They would be glad to offer assistance with this concern if needed.
We hope you are able to resolve this issue quickly, so you can enjoy your refrigerator without further trouble. We are happy to help if you have any other concerns or questions. -Sarah@Cafe
If you are continuing to have issues with beeping after disconnecting the unit from power, the beeping may actually be the door alarm. If the door is open this beeping will sound as a warning – you may want to check that the door is sealing completely. If anything is blocking it, or the gasket has any gaps or tears, this might be preventing a proper seal. If the gasket is sticking or folding over and preventing the door from fully closing, paraffin wax applied to the face of the gasket will help.
If you are unable to resolve the issue with that information, our service department is available at 1-800-432-2737. They would be glad to offer assistance with this concern if needed.
We hope you are able to resolve this issue quickly, so you can enjoy your refrigerator without further trouble. We are happy to help if you have any other concerns or questions. -Sarah@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Needed a New Fridge
on April 27, 2022
Posted by: The Tank
from Miami, FL
What can I say..... my old fridge was installed in 1997 !!! WoW I know right ???
I feel in love with this model from the get got, looks great in my kitchen.
I feel in love with this model from the get got, looks great in my kitchen.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Good and Attractive Fridge. Terrible support
on May 8, 2023
Posted by: dbreukelman
from Ontario, Canada
Beautiful refrigerator, poor owner's manual, poor customer support. Ice maker poorly designed as only a wide brim container can catch ice without it falling to the floor. Zero capacity for water overflow in the dispenser. Panel's water filter alarm is flawed. No manual on how to change temperatures. No video online for the middle of panel in my fridge.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra@Café , GE Appliances, May 9, 2023
Hi,
Thank you so much for taking the time to leave this review. It means a lot. We're very sorry to hear that you aren't fully pleased with your fridge. Your feedback is greatly appreciated and will be taken into consideration by our product design teams. You may refer to the article below for information on how to change the temperature:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19217
We're here when you need us. Have a great day. - Tierra@Café
Thank you so much for taking the time to leave this review. It means a lot. We're very sorry to hear that you aren't fully pleased with your fridge. Your feedback is greatly appreciated and will be taken into consideration by our product design teams. You may refer to the article below for information on how to change the temperature:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19217
We're here when you need us. Have a great day. - Tierra@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Nothing but issues
on January 16, 2020
Posted by: Stay away
from Colorado Springs
4th time out for a repair in less than 2 months. Crisper draws bind and stick, they dont slide well at all and are very flimsy. Motor makes a irritating whine noise. They sent out a ge tech, he replaced the left door now the freezer will change temperature on its own and beeps consistently. Our sales company is exchanging out this lemon for a different model.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy John@GEAppliances, GE Appliances, January 20, 2020
Hello,
We are very sorry to hear about your frustrating experience. This is surprising to hear and not the experience we strive to provide for our Cafe family.
We are very glad to hear you have taken advantage of the warranty. Please reach out to us if you have any questions or concerns.
We are very sorry to hear about your frustrating experience. This is surprising to hear and not the experience we strive to provide for our Cafe family.
We are very glad to hear you have taken advantage of the warranty. Please reach out to us if you have any questions or concerns.
Written by a customer while visiting cafeappliances.com