Customer reviews from blackanddeckerappliances.com
Black & Decker - 1-1/2-Cup One-Touch Chopper - White
Average customer rating
3.4
(95 Reviews)
Rating breakdown 95 reviews
5 Stars
41
4 Stars
11
3 Stars
9
2 Stars
9
1 Star
25
60%of customers recommend this product.
(
49 out of
82)
Customer Reviews for Black & Decker - 1-1/2-Cup One-Touch Chopper - White
Customer Rating
4
My little chopper
on September 10, 2017
Posted by: Oma Tilla
from Little Rock, AR, United States
Gender:Female
Mine is about twenty years old. Need to think about replacing it, but only the blades. Hope I'm able to find them at a lesser price than a new one would cost. Great little kitchen gadget.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love this reliable device
on September 15, 2017
Posted by: Tide1966
from Vancouver, BC, Canada
Gender:Male
Bought this a coupl months ago and simply love it. Today I dropped the container and it broke. Any idea if I can get a replacement container in Canada?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 19, 2017
Thank you for offering your feedback regarding your Black+Decker HC306. I’m delighted to hear that you love your chopper, but I’m sorry to hear that the workbowl has been damaged. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Very difficult to get the lid on
on January 15, 2018
Posted by: nawsyggep
from Richmond Heights, OH, United States
Gender:Female
We had an old Black and Decker chopper (must be over 25 years old because we got it from my mother who died in 1991) which died so we asked for a new one.
When we first got this a year ago, my husband said it did not work. I checked and found that he had not gotten the lid on completely. It is really difficult to get the lid on completely. I broke my right wrist in June and my husband had to do all the chopping until I got use of my right hand back.
Last week I was trying to get the lid on when it broke by the locking mechanism. I see that a lot of other people have complained of the same thing so I am not alone. As we have had it less than two years I see it should still be under warranty. Though, if the price were right, I would be willing to pay for the new lid. I just need help with getting this done.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 17, 2018
Thank you for offering your feedback regarding your Black+Decker HC306. I’m thrilled to hear your original chopper lasted for decades, but I’m sorry to see that your replacement chopper’s lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Extremely convenient, but my lid broke.
on February 6, 2018
Posted by: Jakeb29
Gender:Male
I bought this chopper about 5 months ago and it has worked wonders in my kitchen. I find it very useful and am glad I purchased it. The only issue is the plastic piece on the lid that allows it to lock and turn on broke off. I'm pretty bummed about this considering I purchased this not too long ago. I'm in need of a replacement lid so I can continue to use it. Is there any way you can help me? It would be much appreciated.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 8, 2018
Thank you for offering your feedback regarding your Black+Decker HC306. I’m glad that your chopper has served you well, but I'm sorry to see that the lid has broken. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your chopper has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Lip broke off
on March 21, 2018
Posted by: Pack05
from New Jersey, USA
Same problem as others...lip broke off..poor design and plastic lip material.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 26, 2018
Thank you for offering your feedback regarding your Black+Decker HC306. I’m sorry to hear about the trouble you’ve experienced with your chopper’s lid. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your chopper has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Works great until the lip on the lid breaks off..
on May 1, 2018
Posted by: scarlett1
We had this same model for many years but didn't use it often. We recently replaced it because our home flooded. We have been using the new one at least twice a week until the lip broke off the lid. The older models are better because they do not have this "safety" feature (the lip to engage the motor) which breaks frustrating alot of customers like myself.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 2, 2018
Thank you for offering your feedback regarding your Black+Decker HC306. I’m glad that your choppers have served you well in the past, but I’m sorry to hear about the trouble you’ve experienced with your lid. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your chopper has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Good product except the lid
on May 24, 2018
Posted by: Suja
from Richmond, VA, USA
Gender:Female
I was using this in every day cooking for choping onions, nut and salads .. but the lid Safety nob broke off and cant be used any more ... is thr a way to get extra lid ? It would b helpful
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 25, 2018
Thank you for offering your feedback regarding your Black+Decker HC306C. I’m delighted to hear that your chopper has been serving you well, but I’m sorry to learn that your lid has broken. I’ve take action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your chopper has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Good Chopper, top easily broken
on June 28, 2018
Posted by: Carol2
from Greenville, MS
Gender:Female
Been using this chopper since November, 2017. The plastic lid broke and unable to use.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 2, 2018
Thank you for offering your feedback regarding your Black+Decker HC306. I’m sorry to hear about the trouble you’ve experienced with your chopper’s lid. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your chopper has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com