Customer reviews from blackanddeckerappliances.com
Black & Decker - 1-1/2-Cup One-Touch Chopper - White
Average customer rating
3.4
(95 Reviews)
Rating breakdown 95 reviews
5 Stars
41
4 Stars
11
3 Stars
9
2 Stars
9
1 Star
25
60%of customers recommend this product.
(
49 out of
82)
Customer Reviews for Black & Decker - 1-1/2-Cup One-Touch Chopper - White
Customer Rating
1
Dissapointed
on August 25, 2014
Posted by: Ralph
from Long Island, New York, USA
Gender:Male
I recently purchased the mini chopper and the 3 cup chopper direct from Black & Decker. These were to replace Black & Decker choppers that we have owned for many years. When i received my shipment the Plastic Bowl and cover of the mini chopper were cracked. I called the company and asked if they could send just a new bowl and cover or a new unit and i will send the old one back. They refused and told me to cut the plug and send it back and they will send me a new unit but I have to pay for the shipping again. Never heard of a big company not standing by their products or the consumer.Now i have to cut the cord mail it back to get a refund. I do not recommend buying from them.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Disapponted
on January 18, 2016
Posted by: No longer Disappointed
from Colorado Springs, CO, United States
Gender:Female
I received a B&D Model HC306 OneTouch Chopper as a Christmas gift to replace the B&D Mini Chopper I'd had for over a decade (that finally gave up the ghost). I loved that Mini Chopper and used it almost daily. I was adamant that it be replaced with another B&D unit – but now I question my loyalty. I am grossly disappointed in the new unit I received….
Whatever design changes were made, they were bad. Almost every time I have tried to use it, the blade rises upward due to the effect of the centrifugal force and disengages from the rotator so the blades stopped rotating. Very frustrating! It is worthless to me!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 20, 2016
Thank you for sharing your feedback regarding your Black+Decker HC306. We are sorry to hear that your chopper isn’t living up to your expectations. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so that we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Lid broke
on January 7, 2017
Posted by: Amy64
from Vacaville, CA, United States
Gender:Female
I've had this a little over a year, and I really liked it. However, the locking mechanism on the lid broke, so it is useless now. Very disappointed.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 11, 2017
Thank you for offering your feedback regarding your Black+Decker HC306. I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love it
on July 28, 2017
Posted by: rosepetal2416
from Maryland, NY, United States
Gender:Female
[This review was collected as part of a promotion.] I got this free to try and I use it all the time. So easy to use and very easy to take apart to clean. Only wish I got the bigger one to try
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Awesome little product !!
on September 25, 2017
Posted by: ldecker
from Bronston, KY, United States
Gender:Female
[This review was collected as part of a promotion.] this little product is amazing ! it chops thing really fast and the pieces dont have to be precut into smaller pieces first this thing just gets them all !
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Worked Great - Until tab on lid broke off
on December 20, 2017
Posted by: ChopperMan
from Washington, D.C., United States
Gender:Male
Did the job perfectly, but then one day the tab that disables the interlock safety function broke off, making the unit useless. How do I get another lid?
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 21, 2017
Thank you for offering your feedback regarding your Black+Decker HC306. I’m glad to hear your chopper was working perfectly at first, but I’m sorry to learn that your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great convenenience!
on December 30, 2017
Posted by: snedwards13
from Space Coast, Florida
Gender:Female
I bought this chopper about a year ago and just love the convenience of having a smaller unit on my counter top, instead of a large food processor that takes up so much space. I use this almost daily as it's perfect for most of our needs. However, I dropped the bowl and lid and they both broke. Is it possible to buy replacements?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 5, 2018
Thank you for offering your feedback regarding your Black+Decker HC306. I’m glad that your chopper is serving you so well, but I’m sorry to hear that parts for it need to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Bowl/Cover Are Too Fragile
on November 11, 2018
Posted by: skshrews
from Massachusetts
Bought this less than 1 year ago. The lid has a thin "lip" that engages a rocker in the body to allow you to depress the power button. This lip broke off with routine use and now cannot depress the power button.
Disappointing quality, the lid is clearly too fragile for what it is expected to do.
Disappointing quality, the lid is clearly too fragile for what it is expected to do.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 13, 2018
Thank you for offering your feedback regarding your Black+Decker HC306. I’m sorry to see the trouble you’ve experienced with your chopper's lid. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your chopper has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com