Customer reviews from Sun Beam
Sunbeam - Mixmaster 12-Speed Stand Mixer
Average customer rating
3.5
(310 Reviews)
Rating breakdown 310 reviews
5 Stars
120
4 Stars
55
3 Stars
46
2 Stars
33
1 Star
56
63%of customers recommend this product.
(
181 out of
286)
Customer Reviews for Sunbeam - Mixmaster 12-Speed Stand Mixer
Customer Rating
4
Review of Mix master versus Mix Heritage Series
on September 23, 2019
Posted by: HalJ
Gender:Male
Level of expertise:Advanced
Verified Purchase:Yes
I have only used it once; however, I am pleased with that performance. I have a Mix master Heritage series that has gone south on me, I was really hoping I could replace that one. I plan to look up the Serial number and model number to see if it is still in production. I am pleased for now.
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , January 5, 2021
We are glad to hear a nice feedback from one of our valued consumers like you! We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Sunbeam!
Written by a customer while visiting Sun Beam
Posted by: H Isabel
Gender:Female
Level of expertise:Intermediate
Verified Purchase:Yes
The glass bowls are very heavy. Fortunately I can use the lightweight metal bowls from my old mixmaster with the new one so all is wall.
I would recommend this to a friend!
Response from Sun BeamBy Sunbeam®, Consumer Care, October 15, 2019
Thank you for your feedback. We will make sure that our design and production team are made aware of your feedback. If you need any assistance, please do not hesitate to contact our customer care team at 1-(800) 892-7684. For your convenience, we are available Mon-Fri, from 9am-6pm, EST. Thank you for being part of Sunbeam®.
Written by a customer while visiting Sun Beam
Customer Rating
5
1972 mixer
on December 2, 2019
Posted by: Jo anne
from Fairborn, oh
Gender:Female
Level of expertise:Intermediate
I have a Sunbeam mixer from 19 72 and it still works perfectly
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , January 5, 2021
We are glad to hear that you've had our Sunbeam® Mixmaster® Stand Mixer for many years. We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Sunbeam!
Written by a customer while visiting Sun Beam
Customer Rating
3
Had one
on December 23, 2019
Posted by: lorb
from oregon
Gender:Female
Level of expertise:Intermediate
I had one for over 40 years, yes 40. Loved it, thought I wanted a Kitchenaid, I was wrong. Where do I buy a mixmaster like the one I had?
I would recommend this to a friend!
Response from Sun BeamBy Sunbeam® , Consumer Care, March 17, 2020
Thank you for reaching out! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Sunbeam products. You can purchase Sunbeam products and replacement parts at any of our retail partners.
You may find this link helpful for the complete list of our online and in-store authorized retailers:
https://www.sunbeam.com/retailers.html
If you need further assistance, kindly give us a call at 1-(800) 892-7684 and we will get you all taken care of. For your convenience, we are available Mon-Fri, from 9am-6pm, EST.
You may find this link helpful for the complete list of our online and in-store authorized retailers:
https://www.sunbeam.com/retailers.html
If you need further assistance, kindly give us a call at 1-(800) 892-7684 and we will get you all taken care of. For your convenience, we are available Mon-Fri, from 9am-6pm, EST.
Written by a customer while visiting Sun Beam
Customer Rating
3
missing dough hooks
on March 23, 2020
Posted by: bluesky1
from Atlanta, GA
Gender:Female
Level of expertise:Intermediate
I received this mixer several years ago for my long anticipated college graduation. I just realized the mixer did not include the dough hooks as indicated on your website. Why should i have to purchase the hooks when they were supposed to come with the mixer?
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam Consumer Care, Sunbeam , March 24, 2020
Thank you for Letting us know your concern we apologize for what happened, we would be happy to assist you.Please send pictures and proof of purchase of your Sunbeam Product by sending the pictures on our email. The Exact problem that we are encountering with the product and if it has an error message send us the clear picture of it.
Please send the following details to sunbeamconsumercare@newellco.com or call us on 18008927684.
Please include the following information:
• Product type and Model Number
• Front view picture of the product And a separate Clear picture of the Label.
• Proof of Purchase, that shows the name of the store clearly, Clear Date of Purchase, and the item purchased.
• Clear picture of the power cable prong or the metal part of the power cable with a clear view of the codes on each side. the metal prong that goes into the wall outlet the flat side of it has an engrave code (example of codes: L256 GL)
• Full Name
• Phone Number
• Email Address
• Physical Mailing Address
If the product still under warranty we will process the replacement and the usual time frame would take 7 to 10 business days for delivery.
Once we received a reply from you, we will proceed to the next step right away.Should you have any other questions or concerns, please feel free to reply directly to the email. We are always happy to help you.
Please send the following details to sunbeamconsumercare@newellco.com or call us on 18008927684.
Please include the following information:
• Product type and Model Number
• Front view picture of the product And a separate Clear picture of the Label.
• Proof of Purchase, that shows the name of the store clearly, Clear Date of Purchase, and the item purchased.
• Clear picture of the power cable prong or the metal part of the power cable with a clear view of the codes on each side. the metal prong that goes into the wall outlet the flat side of it has an engrave code (example of codes: L256 GL)
• Full Name
• Phone Number
• Email Address
• Physical Mailing Address
If the product still under warranty we will process the replacement and the usual time frame would take 7 to 10 business days for delivery.
Once we received a reply from you, we will proceed to the next step right away.Should you have any other questions or concerns, please feel free to reply directly to the email. We are always happy to help you.
Written by a customer while visiting Sun Beam
Customer Rating
5
Awesome
on July 10, 2020
Posted by: Cootie55
from Tahlequah Ok
Gender:Female
Level of expertise:Advanced
I own the vintage series it’s chrome and I love it but I moved and the cord got misplaced I need to replace the cord how do I find it?
Response from Sun BeamBy Sunbeam, February 12, 2021
Thanks for reaching out! Our products, including accessories and replacement parts may be found from our retailers such as Target, Walmart, Bed, Bath & Beyond, Meijer & Amazon.
For further assistance, please fill out our customer service contact form accessed through this link:
https://www.sunbeam.com/support/contact-us, and we will be in touch. Thank you.
For further assistance, please fill out our customer service contact form accessed through this link:
https://www.sunbeam.com/support/contact-us, and we will be in touch. Thank you.
Written by a customer while visiting Sun Beam
Customer Rating
3
Vibration
on December 12, 2020
Posted by: Baking Granny
from Oscoda, MI
Gender:Female
Level of expertise:Intermediate
I have had this mixer since last November. It always vibrates on base. i made sure it was attached correctly as well as started slow.
I bought mine because I have arthritis in my hands and it is getting hard for me to hold the hand held mixer and a friend of mine has this one and we bake pumpkin rolls together and I really liked hers. I advised her how mine vibrates when on base and my base is plastic and very light. Maybe that’s why it vibrates mixer heavier than base.
I like the mixer but I am concerned it won’t last
I bought mine because I have arthritis in my hands and it is getting hard for me to hold the hand held mixer and a friend of mine has this one and we bake pumpkin rolls together and I really liked hers. I advised her how mine vibrates when on base and my base is plastic and very light. Maybe that’s why it vibrates mixer heavier than base.
I like the mixer but I am concerned it won’t last
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care, December 14, 2020
This is not something that we hear very often. Sunbeam has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one. Please call us at 1-800-458-8407. For your convenience, our product specialist is available Mondays - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Customer Rating
2
Piece of Junk
on December 28, 2020
Posted by: Woodyj
from Anniston AL
Gender:Male
Level of expertise:Advanced
This mixer was a replacement for an in warranty mixer at the end of last year. Used it maybe once all year. Use it to make Christmas goodies/candies. This week tried to make a cheese roll combining 3 cheeses only to have it stop beating. No advance hints such as motor overloaded and smell of smoke. IT JUST STOPPED. Maybe I should have only used it to beat egg whites. Of course since it is a warranty replacement I no longer have any replacement options.
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care , December 28, 2020
We are sorry to hear that your Sunbeam® Mixmaster® Stand Mixer stopped beating. Sunbeam has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one. Please call us at 1-800-892-7684. For your convenience, our product specialist is available Mondays - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam