Customer reviews from Sun Beam
Sunbeam - Mixmaster 12-Speed Stand Mixer
Average customer rating
3.5
(310 Reviews)
Rating breakdown 310 reviews
5 Stars
120
4 Stars
55
3 Stars
46
2 Stars
33
1 Star
56
63%of customers recommend this product.
(
181 out of
286)
Customer Reviews for Sunbeam - Mixmaster 12-Speed Stand Mixer
Customer Rating
1
Boost button jammed first use
on October 21, 2016
Posted by: MarlboroMan
from Seattle, WA, United States
Gender:Male
Very disappointed when I go to use it and try out all the speeds, push the boost button and I hear a crack and now it only works on full speed.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Service, October 24, 2016
We apologize about the inconvenience and would like to help you with this. Please give us a call at (800) 458-8407, where our customer care team is more than willing to assist you. We are available from 8am - 6pm EST. Monday - Friday. Thank you!
Written by a customer while visiting Sun Beam
Customer Rating
3
How do I remove the bowl?
on February 14, 2017
Posted by: Newbie57
from Bluefield, VA, United States
Gender:Female
Level of expertise:Intermediate
This is my first stand mixer and I was so excited to use it. After a few trials and errors I figured it out but I cannot remove the bowl from the turntable. Is there a release button? Thanks for any help you may give.
I would recommend this to a friend!
Response from Sun BeamBy Sunbeam, Customer Service, February 25, 2017
To remove the bowl from the turntable of the mixer, please follow instructions below:
1. Once you have selected the bowl you wish to use, move the turntable bowl selector switch to the proper setting –the large bowl icon if you are using the large bowl; the small bowl icon if you are using a small bowl.
2. Gently rotate the bowl counterclockwise until it drops into position or is sitting flat (A). Then rotate the bowl clockwise to lock into position (B). The bowl should feel firm with no movement.
NOTE: Mixing bowls should NEVER be used in a conventional oven, microwave oven, on top of the range or on any other heated surface. If mixing bowls are scratched or chipped, do not use mixer.
If the bowl will still not come off, it would be recommended to get assistance from another individual or a service center in your area or give us a call at (800) 458-8407. Thank you!
1. Once you have selected the bowl you wish to use, move the turntable bowl selector switch to the proper setting –the large bowl icon if you are using the large bowl; the small bowl icon if you are using a small bowl.
2. Gently rotate the bowl counterclockwise until it drops into position or is sitting flat (A). Then rotate the bowl clockwise to lock into position (B). The bowl should feel firm with no movement.
NOTE: Mixing bowls should NEVER be used in a conventional oven, microwave oven, on top of the range or on any other heated surface. If mixing bowls are scratched or chipped, do not use mixer.
If the bowl will still not come off, it would be recommended to get assistance from another individual or a service center in your area or give us a call at (800) 458-8407. Thank you!
Written by a customer while visiting Sun Beam
Posted by: Baking senior
from Silver Spring, MD, United States
Gender:Female
Level of expertise:Advanced
Verified Purchase:Yes
Mixmaster stand is not heavy & easy to lift and carry. The glass mixing bowls are extremely heavy & very clumsy..Difficult to lift & pour batter.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Service, May 22, 2017
Thank you so much for sharing your comments. We're so happy to hear you're enjoying your Sunbeam® Mixmaster® Stand Mixer. Your feedback is very important to us. I will pass along your comments about the mixer to the appropriate folks. We appreciate having you in our Sunbeam family!
Written by a customer while visiting Sun Beam
Posted by: Capp
Verified Purchase:Yes
The beaters would not lock in place. They dropped out as soon as the mixer head was lowered onto position.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Service, December 19, 2017
We have high expectations for our products and we're sorry to hear that your mixer fell short. We would love to hear more about your experience. Please give us a call at 1-800-458-8407 to speak with a member of our customer care team. We may be reached between the hours of 9:00 AM - 6:00 PM, EST, Monday through Friday.
Written by a customer while visiting Sun Beam
Customer Rating
4
Would love more if bowl would spin
on November 27, 2017
Posted by: P_allen
from Ardmore, OK, United States
Gender:Female
Level of expertise:Advanced
I received this mixer last year for Christmas and really do like it however the bowl will not spin no matter what I do. Not sure how to correct the problem
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
1
Awful!
on November 28, 2017
Posted by: Danielle and Matt87
from Montgomery, AL, United States
Gender:Female
Level of expertise:Advanced
I purchased this mixer on November 5, it wS delivered by the 9th. I made 2 batches of flood icing for cookies and tonight I attempted to make a batch of divinity, that is until the mixer started smoking and stopped working!
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Service, December 19, 2017
We are sorry to hear that you have had this experience with your mixer. That is not at all the type of quality you should expect from Sunbeam. We advise that you discontinue use immediately if you have not already done so. Please contact us via live chat so we can help you with your mixer. Our customer care team may be reached between the hours of 9AM - 6PM, EST, Monday through Saturday. We look forward to hearing from you!
Written by a customer while visiting Sun Beam
Posted by: Patty z
from Saint Paul, MN, United States
Gender:Female
Level of expertise:Intermediate
Verified Purchase:Yes
This is a very cheap model. I am not happy with the product. It falls off the spinner when you have it on a high speed.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Service, January 8, 2018
Thank you for taking the time out to write a review, we appreciate your feedback. Our Sunbeam products are built to last and we would like the opportunity to turn your experience around. Please reach out to us at (800) 667-8623. For your convenience, we are here to help you Monday-Friday, 9am-6pm Eastern.
Written by a customer while visiting Sun Beam
Customer Rating
2
Disappointed
on December 10, 2017
Posted by: jane l
from Port Richey, FL, United States
Gender:Female
Level of expertise:Advanced
I am not enjoying my new Sunbeam mixer. I have used Sunbeam mixers for many years. I am a senior citizen and recently dropped and broke my large mixer bowl. Since it was probably 10 years old my husband suggested I buy a new one-which I did. The bowls are twice as heavy as my old ones. I can hardly pick up the large one. When I try to cream butter and sugar for cookies the mixer puts the mixture on the sides of the bowl. I have to constantly scrape sides of bowl. There are other features I'm missing also.
Is it possible to buy a new large bowl that will fit my old 10 year old mixer?
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Service, January 8, 2018
Thank you for taking the time out to write a review, we appreciate your feedback. Our Sunbeam products are built to last and we would like the opportunity to turn your experience around. Please reach out to us at (800) 667-8623. For your convenience, we are here to help you Monday-Friday, 9am-6pm Eastern.
Written by a customer while visiting Sun Beam