Customer reviews from Sun Beam
Sunbeam - Mixmaster 12-Speed Stand Mixer
Average customer rating
3.5
(310 Reviews)
Rating breakdown 310 reviews
5 Stars
120
4 Stars
55
3 Stars
46
2 Stars
33
1 Star
56
63%of customers recommend this product.
(
181 out of
286)
Customer Reviews for Sunbeam - Mixmaster 12-Speed Stand Mixer
Customer Rating
2
So-so
on May 16, 2016
Posted by: Trishaaa
from Indianapolis
Level of expertise:Advanced
I had a Sunbeam mixer for years and used it weekly. It did a wonderful job of beating, mixing, etc. When the motor died I decided to replace it with another Sunbeam. The new one does a TERRIBLE job of beating...to beat egg yolks to thick it took over 20 minutes, when the old one was done in about 7 minutes! The power is so much less than my old one.It never gets all ingredients along bowls side, and I do not like not being able to disengage head from stand as my previous one, even though it was heavy to hold.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Care, May 19, 2016
Please give us the opportunity to make this right for you. We would love to help you find the perfect stand mixer to fit all of your mixing needs. Please call us at 1-800-458-8407. We're here to help you Monday-Friday, 9am-6pm Eastern.
Written by a customer while visiting Sun Beam
Customer Rating
1
It worked for 60 seconds and stopped
on July 23, 2017
Posted by: delsyd
from new jersey
Gender:Female
Level of expertise:Advanced
This has never happened with anything I have ever purchased in my life. After 60 seconds it just stopped mixing two cups flour with an egg. I'm stunned, No burning odor..no sparks just nothing. It's in perfectly new condition...from what I am reading this has been a failure to others as well. What do have to say Sunbeam?
Response from Sun BeamBy Customer Service, Sunbeam, September 27, 2017
I'm very sorry this happened, and I want to see what I can do make things right. This is not a normal occurrence and we want to restore your faith in Sunbeam. We urge you to contact us via Live Chat or at our toll free number 1-800-458-8407. For your convenience we are available 9:00 am to 6:00 pm Monday - Friday, EST.
Written by a customer while visiting Sun Beam
Posted by: volleyball mom
from Illinois, United States
Gender:Female
Level of expertise:Intermediate
Verified Purchase:Yes
I bought the Sunbeam white mixmaster ln November. I am so disappointed in this mixmaster. When I made Christmas cookies the mixing was horrible. I had a grat Sunbeam mixmaster for 20 years until the motor just wore out. I had a Kitchenaide and hated it, so I was excited about my new one that I purchase. It is not metal like the one I had perviously. I will not use this so i am back to the Kitchenaide. The feature on my Sunbeam was the turning turntable. I wish you would make a better product with metal. Maybe then it will work better.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Service, January 8, 2018
We pride ourselves in the quality of our products and we will share your comments with our development team, as we use them to help us improve upon and upgrade our products.
Written by a customer while visiting Sun Beam
Posted by: Grace44
from Mississippi, United States
Level of expertise:Advanced
Verified Purchase:Yes
This is lightweight and plastic. Go for a die cast metal mixer. I returned it because of that. If it doesn’t matter to you, I’m sure it would work fine.
No, I would not recommend this to a friend.
Written by a customer while visiting Sun Beam
Posted by: Snowie1972
from Wisconsin, United States
Gender:Female
Level of expertise:Intermediate
Verified Purchase:Yes
Frankly, I expected a little more out of this item. I thought the base spun on its own but it doesn't. You have to manually turn it sometimes.
Going to look into getting the Kitchenaide brand.
Going to look into getting the Kitchenaide brand.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Service, January 8, 2018
We are sorry to hear this. We are happy to have you in the Sunbeam family and hope to have you back in the near future.
Written by a customer while visiting Sun Beam
Posted by: jeann
from Limestone, TN, United States
Gender:Female
Level of expertise:Intermediate
Verified Purchase:Yes
I ordered the seafoam green mixer. When it arrived, it was lime green, not as pictured. It is also very loud. Sounds like an airplane is taking off. This mixer replaced my 7 year old Heritage mixer.
No, I would not recommend this to a friend.
Response from Sun BeamBy Customer Service, Sunbeam, September 27, 2017
I appreciate that you've taken the time to reach us about your Sunbeam mixer. It also sounds as if the motor is not performing to expectations. That is not something that we normally encounter with our mixers as in general they are well made and are long lasting. We'd like to turn your experience around. Please contact us via Live Chat for a Sunbeam representative to assist you. For your convenience we are available Monday through Saturday, 9:00 am to 6:00 pm, Eastern. We look forward to making this right for you!
Written by a customer while visiting Sun Beam
Posted by: Leann
from Mesa, AZ
Gender:Female
Level of expertise:Advanced
Verified Purchase:Yes
Had to replace my Sunbeam stand mixer that I got as a wedding present 53 years ago as the cord couldn't be replaced. The new mixer isn't all metal but plastic but it still works great. Bowls are nice and heavy.
I would recommend this to a friend!
Response from Sun BeamBy Sunbeam, Customer Service, January 8, 2018
Thank you for being a part of the Sunbeam family, and taking the time to post a review. We appreciate your feedback and pride ourselves in the quality of our products and we will share your comments with our development team.
Written by a customer while visiting Sun Beam
Customer Rating
1
Disappointed
on December 27, 2017
Posted by: dkeez386
from Boswell, PA
Gender:Female
Level of expertise:Intermediate
I bought this mixer at the beginning of 2017. It is just me and my husband living at home so I don't have alot of opportunity to use it. I have used it less than 6 times when I went to use it to mash potatoes on Christmas day. I already had sour cream, butter, and broth added to the potatoes. I started slow and turned the mixer up. Then it stopped. It is completely fried. This was no heavy duty mix job. What a waste of my money. Now I'm in the market for another mixer.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Service, January 8, 2018
We have high expectations for our products here at Sunbeam, and would like the opportunity to change your experience with your mixer. Please contact our Customer Care Team at (800) 458-8407, so that we can resolve this issue for you. We look forward to assisting you, and are available Monday-Friday, 9am-6pm Eastern.
Written by a customer while visiting Sun Beam