Customer reviews from Sun Beam
Sunbeam - Mixmaster 12-Speed Stand Mixer
Average customer rating
3.5
(310 Reviews)
Rating breakdown 310 reviews
5 Stars
120
4 Stars
55
3 Stars
46
2 Stars
33
1 Star
56
63%of customers recommend this product.
(
181 out of
286)
Customer Reviews for Sunbeam - Mixmaster 12-Speed Stand Mixer
Posted by: MMMM
from Camarillo, CA, United States
Gender:Female
Level of expertise:Advanced
Verified Purchase:Yes
You keep asking me to write a review - I have no complaints except I do miss my old Sunbeam, Heritage: Sturdy, double motor, however it is too old for new parts, so i am left with the current options. I tis hard to be positive when you miss your old friend (about 15 years)
Response from Sun BeamBy Sunbeam, Customer Service, April 26, 2017
Thank you for your time and feedback! If you had any issues with your mixer please give us a call at (800) 458-8407 and one of our customer service representatives will be more than happy to assist you. For your convenience we are available Monday - Friday, from 9am -6pm EST. Thanks again!
Written by a customer while visiting Sun Beam
Customer Rating
3
Sunbeam Mixmaster Heritage Series (Indigo Blue)
on July 22, 2017
Posted by: JJB1
from Hagerstown, MD, United States
Gender:Male
Level of expertise:Beginner
Based on one month of ownership, the Sunbeam Mixmaster's 350 watt motor has sufficient torque to handle without complaint typical projects of the casual baker: boxed cake and brownie mixes and corn bread made from scratch. The bowl must be hand-spun and its sides scraped with a spatula, a somewhat cumbersome task not required with my KitchenAid. Chrome plated steel beaters should be hand-washed and immediately dried to promote a long life. I wish Sunbeam supplied the 2.2 quart bowl and whisk attachment with this mixer.
The Sunbeam Heritage Stand Mixer's 4.6 qt non-locking bowl is made of light-weight stainless steel with a weighty base. Even without a handle. it is surprisingly easy to transfer heavy cake and brownie batter to a baking pan and then hand wash with hot water and dish detergent. The optional 2.2 quart bowl's factory polished inside surface was quite rough and needed several scrubbing sessions with Barkeepers Friend.
The Indigo Blue finish is not as refined as a cobalt blue KitchenAid made in the late 1980s and painted Sunbeam Mixmasters made in Chicago during the 1950s. I fixed a sharp casting flaw on the handle's edge with 3M rubbing compound, several layers of cobalt appliance paint and Teflon wax. The rubberized plastic tilt button has a deep scrape on the top left side. Redesign the tilt mechanism so the button does not bind when you push it in to raise and lower the mixer head. Work harder to spot and eliminate production-related flaws before a unit is sold to the consumer. Since my unit so far functions as intended for light-duty mixing projects, I don't plan on returning it for minor cosmetic issues. If the mixer fails within the 2 year warranty period, I anticipate that Sunbeam-Newell Brands will promptly replace it.
My overall opinion about the Mixmaster would merit 4 or 5 stars if Sunbeam-Newell Brands transferred the mixer lines back to North America and made it exactly like the 50 to 70 year old metal Mixmaster other reviewers rave about with light-weight glass bowls that don't need to be manually rotated and special kitchen center attachments. Detaching the head as a hand mixer distinguished the original 1930-1965 Mixmasters designed by Ivar Jepson. Manufacture your Heritage Series lines with an eye for American and European-made standards of quality by making them repairable instead of fodder for landfills. Create a convenient parts and service operation in all 50 states and Canada so the motor, solid state speed controller, power switch, cord, knobs and buttons can be easily replaced at nominal cost. Add the whisk attachment and a quilted cover to your website. While the Mixmaster Heritage stand mixer costs about half the price of the KitchenAid Artisan, it could be a much better appliance if Sunbeam-Newell Brands reincorporated the tried and true, old school Sunbeam design elements and features appreciated by our parents and grandparents.
No, I would not recommend this to a friend.
Response from Sun BeamBy Customer Service, Sunbeam, September 27, 2017
We really appreciate your thorough review of the Sunbeam Heritage Series® Stand Mixer. You have documented many of the same features and comments that our marketing team has run across in their research on consumer needs and wants. Your comments will be forwarded to them as they always appreciate knowledgeable feedback from consumers such as yourself. Should you encounter any issues or additional feedback about your Heritage Stand Mixer, feel free to contact us via Live Chat or at our toll free number 1-800-458-8407. For your convenience we are available 9:00 am to 6:00 pm Monday - Friday, EST. We thank you for being a loyal Sunbeam owner!
Written by a customer while visiting Sun Beam
Customer Rating
1
Very disappoint with a plastic mixer from Sunbeam
on December 27, 2015
Posted by: Debra
from Yankton, SD, United States
Gender:Female
Level of expertise:Intermediate
Verified Purchase:Yes
I am very unhappy with all the plastic all over the heigh quality sunbeam I use to know, I will not be purchasing any more plastic mixers from sunbeam
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Care, January 8, 2016
We don't want you to be disappointed! I encourage you to contact us so we can help you find a mixer that you'll love. You can reach us at 1-800-458-8407. We're here to assist you Monday-Friday, 9am-6pm Eastern.
Written by a customer while visiting Sun Beam
Customer Rating
1
DO NOT BUY
on April 27, 2016
Posted by: lola
from Miami, FL, United States
Gender:Female
Level of expertise:Intermediate
I bought this to replace another sunbeam mixer that stopped turning on its own. I just took it out of the box to use and it does not turn well. It took 45 minutes to beat egg whites. I would have been better off keeping my old mixer or buying another brand.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Care, May 10, 2016
Thank you for providing this feedback. The bowl spins on a freely spinning base by the nylon tip of the cone shape beater. The bowl may need to be nudged with your hand to encourage it to spin. We definitely want to ensure that your stand mixer is working well for you! Please call us at 1-800-458-8407. We're happy to help you Monday-Friday, 9am-6pm Eastern.
Written by a customer while visiting Sun Beam
Customer Rating
2
Plastic beater gears!
on February 7, 2018
Posted by: ClassyGigi
from Nebraska, USA
Gender:Female
Level of expertise:Advanced
I liked that this mixer was so similar to my sunbeam mixer that I used almost daily for cakes, cookies, bread dough and making butter for 25 years. However I used this one infrequently and only for cakes and cookies and it quit after a few years. The beater gears are stripped and I can not find those parts to repair it. Very disappointed! Sunbeam, you need to raise your quality as well as stock parts. The service center does not have them.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Service, February 8, 2018
Thank you taking the time to post a review and for being a loyal Sunbeam. We appreciate your feedback and are always looking for new ways to improve out Sunbeam products. This will be passed on to the appropriate department.
Written by a customer while visiting Sun Beam
Customer Rating
1
Totally Disappointed!!!
on December 17, 2017
Posted by: Maura
Gender:Female
Level of expertise:Intermediate
I wish I could rate this a 0!! My mom owned her Sunbeam mixer for over 40 years and used it often. First time using my new Heritage Stand mixer for Christmas cookies and am so disappointed in both the quality and performance. The bowl wobbles and needs to be held in place during the addition of dry ingredients. I will be using a hand mixer for the rest of my holiday baking this year.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Service, January 8, 2018
Thank you for taking the time out to write a review, we appreciate your feedback. We pride ourselves in the quality of our products and we will share your comments with our development team, as we use them to help us improve upon and upgrade our products.
Written by a customer while visiting Sun Beam
Customer Rating
1
Don’t waste your money
on October 27, 2019
Posted by: MichelleG
from Texas
Gender:Female
Level of expertise:Advanced
This mixer is mediocre, when it works, you have to spin the bowl yourself, it has trouble with anything remotely thick. It gets very hot when in use. It is very loud compared to other mixers. I’ve had it now for 4 years, it’s used moderately, mostly for making frosting, butter cream and royal. As of now, the attachments no longer stay on, they fall out completely on one side, rendering it completely useless, will never buy again, should have gone with kitchen aid in the first place
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care, November 1, 2019
We apologize for the inconvenience the mixer has caused to you. Here at Sunbeam, we make our products with the highest quality materials and we expect them to last. Please allow us to turn this experience around and give us a call at our toll-free number 1-(800) 892-7684. For your convenience, our Consumer Care Department is available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting Sun Beam
Posted by: Kate326
from Illinois, United States
Gender:Female
Level of expertise:Intermediate
Verified Purchase:Yes
I learned to bake in the 1960's using my mother's Sunbeam mixmaster, which is still going strong. I got my first Sunbeam stand mixer about 12 years ago and it still works, but the plastic bushing that holds the beaters in place wore out and the part is obsolete and cannot be replaced. The mixer itself still works, but that is of little value when the beaters fall out every time it gets turned on!!! It killed me to have to get a new one, since I was hoping to be able to keep and use it as long as my mother has had hers! The new chrome mixer works fine, but it's even cheesier than my old one. It only comes with one bowl, which has clips on the bottom and on the turntable, so I can't use the small bowl that came with my old mixer. Also, the beaters do not meet the bottom of the bowl, which means a lot more stopping and scraping to ensure that the batter is thoroughly mixed. Both the beaters and the dough hooks are of a much lower quality. I'm disappointed. I expect I will be replacing this mixer in less than 12 years, and probably not with a Sunbeam.
Response from Sun BeamBy Sunbeam, Customer Care, March 3, 2016
Thank you for taking the time to share your review. We have high expectations for our products here at Sunbeam, and we would love the opportunity to ensure that you're completely satisfied. I encourage you to contact us at 1-800-458-8407 so that we may address your concerns. We are here to help you Monday-Friday, 9am-6pm Eastern.
Written by a customer while visiting Sun Beam