Customer reviews from Sun Beam
Sunbeam - Mixmaster 12-Speed Stand Mixer
Average customer rating
3.5
(310 Reviews)
Rating breakdown 310 reviews
5 Stars
120
4 Stars
55
3 Stars
46
2 Stars
33
1 Star
56
63%of customers recommend this product.
(
181 out of
286)
Customer Reviews for Sunbeam - Mixmaster 12-Speed Stand Mixer
Posted by: Jo2429
from Casey, IL
Gender:Female
Verified Purchase:Yes
This is my second Sunbeam Mixmaster in 45 years. The first one just finally gave up. I love this because it's easy to store in a cabinet. The top comes off for easier storing. Excellent power. The only downside....no wire whips included in set. However, my wire whips from my older model interchanged. They should include more varieties of beaters with the more expensive models. I use mine all of the time for mixing desserts and whipping cream and meringues.
I would recommend this to a friend!
Response from Sun BeamBy Sunbeam, Customer Service, July 18, 2018
We're thrilled to hear about your wonderful experience with the Sunbeam Mixmaster. They are made with high quality products and expected to last for years. Thanks for being a loyal member of our Sunbeam family!
Written by a customer while visiting Sun Beam
Customer Rating
1
Bad
on February 17, 2016
Posted by: Michou
from Miami, FL, United States
Gender:Female
Level of expertise:Advanced
I had a Sunbeam Heritage mixer for about 10 years and it gave out on me back in October so I went and bought a mixmaster and on Sunday it just died while I was making cake frosting. I am so frustrated because i had to run out and get a hand mixer to finish my frosting. Sunbeam just doesn't make them like they use to. I am definitely calling Sunbeam because this is ridiculous.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Care, February 22, 2016
Thank you for bringing this to our attention. I understand that this is disappointing, and I assure you we want to make it right. Please give us a call at 1-800-458-8407. We are happy to help you Monday-Friday, 9am-6pm Eastern.
Written by a customer while visiting Sun Beam
Customer Rating
2
I don't understand how this is suppose turn.
on November 23, 2014
Posted by: lajones
from Rockford, IL, United States
Gender:Female
Level of expertise:Intermediate
I couldn't get my beaters to lock in so they sent me a new mixer. They still are a problem to lock in. What I don't understand is how this is suppose turn when your mixing. it turns sometimes and stops. I feel like I could cause damage to the motor by forcing it. My other Sunbeam mixer the bowl locked in and turned, I could turn it on and walk away. Not happy with this model at all.
No, I would not recommend this to a friend.
Response from Sun BeamBy Consumer Care, April 24, 2020
That is definitely not the kind of experience that we want you to have. Our products were made with the highest quality materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit.
Written by a customer while visiting Sun Beam
Customer Rating
3
Sunbeam Stand Mixer
on August 3, 2015
Posted by: Happy Houswife
from Cape Coral, FL, United States
Gender:Female
Level of expertise:Advanced
I purchased this mixer 30 days ago, and the mixer stand does no rotate....I skimmed through the reference material that came with the mixer and could not find any troubleshooting assistance. I must admit that it was difficult too contact a customer service provider from Sunbeam but after e-mail and holding for some time on the telephone, I was able too voice my concern to a customer service representative who was able too understand the issue with the machine and my frustration. Sunbeam replaced my product, with ease. They stand by their product warranty!
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Customer Service, August 5, 2015
I am very glad to hear that you received some assistance from our customer service department. We are just as thrilled as you are to hear that you are back to mixing. If you have any questions or concerns, please contact Sunbeam direct at (800) 458-847. Our Sunbeam specialists will be more than happy to assist you again. Thanks!
Written by a customer while visiting Sun Beam
Posted by: Connie1818
from Tolstoy,SD
Gender:Female
Verified Purchase:Yes
I have owned 2 sunbeam mixmasters, buying my first one in the 1970's. It lasted for 20+ years. My second one has been working great but the beaters wore out and replacements could not be found. This new one is good but I don't like a couple of the new features. The beaters do not incorporate as well and do not clean the side of the bowl as well. Also, the latch system to lift the mixer out of bowl is a pain, you have to disengage the latch every time you want to lift the beaters. Some May like the deeper bowl but I do not. It does have good power. All in all, for the money it is good but if I could have found replacement beaters for my old one, I would still be using it. Nothing like the old Sunbeam quality, that is priceless!
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
1
Made in China
on April 27, 2020
Posted by: Verna
from Brooklyn Center MN
Gender:Female
Level of expertise:Advanced
I had called Sunbeam last week, before I ordered this mixer. I was told it was made in USA but when I got it, saw on the box, that it was, in fact, made in China.Very upset at being lied to. I did call customer service again today to voice my opinion and was told that parts were actually made in USA but assembled in China.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, Consumer Care, June 4, 2020
Thank you for bringing this to our attention. We strive for continuous, meaningful innovation, and your feedback plays a key role in improving our product. Rest assured that we will work hard to deliver great product and service. Have a great day!
Written by a customer while visiting Sun Beam
Customer Rating
3
Disappointing construction....
on February 11, 2015
Posted by: catwoman0129
from Dowagiac MI
Gender:Female
I just received one of these mixers today, and when I opened the box to unpack it, I thought, "Wow! As heavy as this box is, the mixer must be sturdily made." Then I discovered that the entire body of the mixer stand is nothing but hollow plastic! The "heavy" part is the glass bowl, which is real-ly heavy. Although I prefer glass to aluminum because matter doesn't stick to glass quite as much as to the aluminum, I can already appreciate another purchaser's comments about how difficult it is going to be to hold onto the bowl and empty the contents. My "old" Sunbeam glass bowl finally cracked after about 40 years, and I thought it was heavy, but this new one is heavier still. I'll reserve comments about performance for the time being. At this point I am simply disappointed they chose to replace metal for plastic in the construction.
No, I would not recommend this to a friend.
Response from Sun BeamBy Dru F, Sunbeam Customer Care, February 16, 2015
Thank you so much for taking the time to write us this review. I apologize that the mixer did not quit meet your standards. We do appreciate your feedback for the designs of future models.
Written by a customer while visiting Sun Beam
Customer Rating
3
Not the Sunbeam quality I expected
on May 1, 2014
Posted by: DIsappointedLynn
from Southern Illinois
Gender:Female
Level of expertise:Advanced
I purchased the Heritage Series because I thought the added cost of the upgraded model would be worth it. Unfortunately, I'm disappointed in the "Heritage"...it's not the Sunbeam mixer quality I had 40 years ago. The slow speeds are too fast to fold in ingredients (flour dust flies all over!) and the faster speeds don't have that much variation. I should have returned it within the 30 day period, but missed that window - ugh!
No, I would not recommend this to a friend.
Written by a customer while visiting Sun Beam