Customer reviews from Sun Beam
Sunbeam - Mixmaster 12-Speed Stand Mixer
Average customer rating
3.5
(310 Reviews)
Rating breakdown 310 reviews
5 Stars
120
4 Stars
55
3 Stars
46
2 Stars
33
1 Star
56
63%of customers recommend this product.
(
181 out of
286)
Customer Reviews for Sunbeam - Mixmaster 12-Speed Stand Mixer
Posted by: Linlee
from Dowagiac, MI
Gender:Female
Level of expertise:Advanced
Verified Purchase:Yes
My mother-in-law and I together looked for a mixer for her. She loved the color when she saw it online. HOWEVER, when she opened the box, I thought she was going to have a heart attack-she was so shocked to see such a bright orange. She was
adamant that I return the mixer and said she would like white instead. Only when I promised to do what she asked did she calm down. She was a bit upset with me even tho I only ordered what she wanted, I'll be glad when she realizes I was only trying to help.
adamant that I return the mixer and said she would like white instead. Only when I promised to do what she asked did she calm down. She was a bit upset with me even tho I only ordered what she wanted, I'll be glad when she realizes I was only trying to help.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Posted by: swedesand
from central MN
Gender:Female
Level of expertise:Advanced
Verified Purchase:Yes
This is for my mom who loves to bake. She had gotten a Kitchen Aide a few years ago but was not happy because she couldn't scrape the bowl while it was running. So, now she can! I really can't rate the machine as it is new. So far, so good.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Posted by: MLCS
from San Diego CA
Gender:Female
Level of expertise:Advanced
Verified Purchase:Yes
I have owned Sunbeam mixers for decades and they have always performed. This one is no exception. I also like that is is lighter weight and breaks down so I can store it in a cabinet. I prefer not to have appliances that I don't use all the time out of sight. The glass bowl is a little heavier than I'd like but not a deal breaker. I salvaged a stainless bowl when my last mixer didn't survive being pulled off the counter by a toddler and was thrilled to find that it fit the new one. I'll have the best of both. I am particularly pleased to be able to add the dough hooks and whips, which my last one didn't have.
I would recommend this to a friend!
Written by a customer while visiting Sun Beam
Customer Rating
5
Does it all!
on February 19, 2019
Posted by: Laertes
from Dallas, TX
Gender:Male
Level of expertise:Intermediate
I have had this mixed for 2 years. I make cakes, frostings, and bread doughs. This machine makes it easier for me in that it saves me time in my prep and I can move on to other food items. I'm very happy.
I would recommend this to a friend!
Response from Sun BeamBy Consumer Care , January 28, 2021
We are glad to hear that you are very happy with our Sunbeam Heritage Series® Stand Mixer, Multi-Colors. We make sure that we provide quality products that has great value, stylish and will suit your needs. Thank you for choosing Sunbeam!
Written by a customer while visiting Sun Beam
Posted by: Granjan
Verified Purchase:Yes
It’s fine and may be me but cannot get the bowl to turn on it’s on. If any suggestions I would like them
Written by a customer while visiting Sun Beam
Customer Rating
1
Do not buy this mixer!
on December 18, 2019
Posted by: Laurue
from Brick, BJ
Gender:Female
Level of expertise:Advanced
I bought this mixer a few years ago. I was still using an old one from my mom. I took the mixer out the other day to start some holiday baking. The motor burnt out. Very cheaply made. Do not buy this mixer .
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam®, Consumer Care, March 18, 2020
Thank you for your feedback and we're sorry to hear that our Sunbeam® Mixmaster® Stand Mixer isn't living up to your expectations. We will make sure that our design and production team are made aware of your feedback. We would love nothing more than to correct this issue and restore your faith in Sunbeam. Please give us a call at 1-(800) 892-768. We're here for you Monday-Friday from 9am-6pm EST. Our product specialists will be more than happy to help you.
Written by a customer while visiting Sun Beam
Customer Rating
1
How do I get a refund
on May 2, 2020
Posted by: Ally1025
from NSW
Gender:Female
Level of expertise:Advanced
I bought this sunbeam mixer about 6 months ago and have used it only a handful of times. Each time we have used it, we have struggled to attach the beaters in the slots, there is a faint grey symbol showing which beater goes in which hole, but no way of showing how they fit into the hole. The slots are only able to be seen if you rotate the mixer upside down and look inside, which is very hard to see. The beaters have a tiny bit of plastic at the top of the metal pole, im guessing this is where is slots into. These plastic bits are too big/loose so when we try to attach the beaters into the machine, they stop them from going further up and all the way in.
The qaulity of your products in the passed have always been great value and lasted our family many years, this is why we are dissapointed in this purchase.
The qaulity of your products in the passed have always been great value and lasted our family many years, this is why we are dissapointed in this purchase.
Response from Sun BeamBy Sunbeam, Consumer Care, June 4, 2020
Oh no! We're so sorry to hear this. Please allow us to correct this. Send us a message via live chat here on the site and we will get you all taken care of. For your convenience, our Consumer Care team is available Mon-Fri 9am-6pm, EST.
Written by a customer while visiting Sun Beam
Customer Rating
3
Its ok
on January 2, 2021
Posted by: CB200
Gender:Female
Level of expertise:Intermediate
I received this a few years ago for Christmas. Its ok as long at its not a thick batter, which makes me sad because I wanted it for bread making. Now the attachments are rusting and I can't seem to find d replacement for them.
No, I would not recommend this to a friend.
Response from Sun BeamBy Sunbeam, February 10, 2021
Please accept our sincerest apology for the inconvenience this has caused you. We will make sure that our design and production team are made aware of your feedback.
Please allow us to give you a better experience.
Please fill out our customer service contact form accessed through this link:
https://www.sunbeam.com/support/contact-us, and we will be in touch. Thank you.
Please allow us to give you a better experience.
Please fill out our customer service contact form accessed through this link:
https://www.sunbeam.com/support/contact-us, and we will be in touch. Thank you.
Written by a customer while visiting Sun Beam