Customer reviews from oster
Oster - 3-Quart Fondue Pot - Silver
Average customer rating
3.9
(80 Reviews)
Rating breakdown 80 reviews
5 Stars
30
4 Stars
32
3 Stars
6
2 Stars
2
1 Star
10
81%of customers recommend this product.
(
63 out of
78)
Customer Reviews for Oster - 3-Quart Fondue Pot - Silver
Customer Rating
1
Only worked One time
on December 27, 2019
Posted by: Sport1girl
from Charlotte, NC
Gender:Female
I bought this for a Valentine's Day fondue. I loved it. Didn't get a chance to try to use it again until last night and it wouldn't heat up or do anything n
No, I would not recommend this to a friend.
Response from osterBy Oster, Consumer Care, January 3, 2020
We apologize for the inconvenience the fondue pot has caused to you. Our fondue pots are top performers and are very durable. We believe in the quality of all our appliances, and we will get this taken care of. Please contact us at our toll free number 1-(800) 334-0759. For your convenience, our Consumer Care Department is available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting oster
Customer Rating
2
Bad cord
on March 15, 2020
Posted by: Bubba38
from Iowa City
Gender:Male
The connection between the pot and the cord stopped working after about five uses! I could really use a replacement cord.
No, I would not recommend this to a friend.
Response from osterBy Consumer care, Oster, March 31, 2020
Thank you for taking the time to submit a review. We are truly sorry about what happened with the Oster Fondue Pot.
We always want to make sure that we will be able to meet your expectations.
Please give us a call at 1-(800) 892-7684 to speak with one of our Consumer Care Specialists. We're here for you 9AM - 6PM, EST, Monday through Friday. Our product specialists will be more than happy to help you.
We always want to make sure that we will be able to meet your expectations.
Please give us a call at 1-(800) 892-7684 to speak with one of our Consumer Care Specialists. We're here for you 9AM - 6PM, EST, Monday through Friday. Our product specialists will be more than happy to help you.
Written by a customer while visiting oster
Customer Rating
1
Appliance quit working on second use
on May 26, 2020
Posted by: DJM6756
Gender:Female
I bought this in February 2020, used it for a cheese fondue and was very pleased with it's temperature controls and easy clean up. Took it out of the cabinet 2 weeks ago for cheese fondue again, made the fondue and just at serving time the small light on the control flickered and dimmed, then nothing. I disconnected, reconnected and nothing. Tried different outlets, just couldn't believe it wasn't working on it's second use, but it was the appliance. It's dead.
No, I would not recommend this to a friend.
Response from osterBy Oster, Consumer Care, June 4, 2020
Thank you for bringing this to our attention. We're sorry to hear that something went wrong with your fondue pot. Our products are designed to last for years. Please give us a call at 1-(800) 334-0759. For your convenience, our Consumer Care Team is available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Written by a customer while visiting oster
Customer Rating
1
Only worked once
on June 30, 2020
Posted by: Joe1234
from San Francisco, CA
Gender:Male
I've only used it once and then it never worked again. I've tried connecting it to different outlets and still won't work.
No, I would not recommend this to a friend.
Response from osterBy Oster, Consumer Care, July 21, 2020
Thank you for bringing this to our attention. We're sorry to hear that something went wrong with your fondue pot. Our products are designed to last for years. Please give us a call at 1-800-334-0759. For your convenience, our Consumer Care Team is available Mon-Fri 9am-5pm, EST. We look forward to assisting you!
Written by a customer while visiting oster
Customer Rating
1
Did not work at all.
on January 9, 2021
Posted by: Bob00
from Shalimar, Fl. 32579
Gender:Male
I was given this as a Christmas present and I went to use it on New Years eve. I followed all the instructions and it would not even warm up at all. The light to show it was on never came on. I am trying to find out where to return it to but so far I have not been able to find an address. I am very disappointed with this item. I am not saying all of the products of this type are bad but this one is. All I am trying to do is return it and receive one that works.
I would recommend this to a friend!
Response from osterBy Oster, February 9, 2021
Thank you for reaching out and giving us your feedback. We are sorry for the inconvenience that you have experienced.
Please allow us to give you a better experience.
Please fill out our customer service contact form accessed through this link:
https://www.oster.com/support/contact-us, and we will be in touch. Thank you.
Please allow us to give you a better experience.
Please fill out our customer service contact form accessed through this link:
https://www.oster.com/support/contact-us, and we will be in touch. Thank you.
Written by a customer while visiting oster
Customer Rating
1
Died after 1 use
on June 10, 2021
Posted by: Alex935
from Long Beach
Gender:Female
Bought this a few months ago. The first it worked fine. Now (2nd time) it won’t turn on. It’s set up correctly. No dinner for me. Big disappointment.
No, I would not recommend this to a friend.
Response from osterBy Oster, June 14, 2021
Thank you for contacting Oster®! We appreciate you bringing this up to our attention and we sincerely apologize that your Oster® Titanium Infused DuraCeramic™ 3-Qt Fondue Pot isn't working. The outlet that you are using may not be working. Please be sure to check that the cord is completely plugged into the wall and there are no faults in the wiring. If same problem happens, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. We hope this helps.
Written by a customer while visiting oster
Customer Rating
1
Awful Buy
on December 24, 2021
Posted by: Ctp23
from Ohio
Gender:Male
Hello,
We bought two of them for our Christmas Eve dinner. NEITHER of them work. Neither of them. Ruined our Christmas dinner. Brand new. Awful product. They won’t even turn on.
How does that happen?? 2 at the same time! Lol bought from two different targets
No, I would not recommend this to a friend.
Response from osterBy Oster® , Consumer Care, December 30, 2021
Thank you for contacting the Oster® Brand. We appreciate your time and effort for bringing this to our attention. We are sorry to hear that the Oster® Titanium Infused DuraCeramic™ 3-Qt Fondue Pot is not working. This is certainly not the experience we want you to have. No worries, we are here to help.
If your unit is not turning on, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non working outlet. To remedy this issue, check if there is no physical damage on its cord and if there's none, try unplugging the unit and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the unit's performance.
We want to make sure that we provide quality products that have great value, stylish and will suit your needs.
If the above steps will not work and if you have any questions about the warranty or want to get warranty service, please contact Oster® directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.oster.com/support/contact-us
If your unit is not turning on, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non working outlet. To remedy this issue, check if there is no physical damage on its cord and if there's none, try unplugging the unit and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the unit's performance.
We want to make sure that we provide quality products that have great value, stylish and will suit your needs.
If the above steps will not work and if you have any questions about the warranty or want to get warranty service, please contact Oster® directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
5
This looks good but
on January 9, 2022
Posted by: Namrata
from Fulham london
Gender:Female
Can I use this in the U.K. on our voltage with a converter plug please? Just want to check if the appliance can be used internationally with the right converter plug? X
Written by a customer while visiting oster