Customer reviews from philips.com
Philips Sonicare - Sonicare FlexCare+ Rechargeable Toothbrush - Soft sky blue
Average customer rating
4.6
(1,833 Reviews)
Rating breakdown 1,833 reviews
5 Stars
1,415
4 Stars
254
3 Stars
75
2 Stars
33
1 Star
56
93%of customers recommend this product.
(
1,664 out of
1,782)
Customer Reviews for Philips Sonicare - Sonicare FlexCare+ Rechargeable Toothbrush - Soft sky blue
Customer Rating
1
This unit s
on February 9, 2013
Posted by: OLIE
Gender:Male
This unite seems to be working ok for now, however this is the second replacement of your product and is now out of warranty.
Given the failure of two units within a one year period I can not see myself spending more money replacing this one (if it fails) with another Sonicare.
Not a good quality track record in my opinion, especially with the cost of the Sonicare products. My wife and I will probably be looking at another brand for our future purchases of rechargeable toothbrushes.
Given the failure of two units within a one year period I can not see myself spending more money replacing this one (if it fails) with another Sonicare.
Not a good quality track record in my opinion, especially with the cost of the Sonicare products. My wife and I will probably be looking at another brand for our future purchases of rechargeable toothbrushes.
Pros: excellent cleaning when its works
Cons: poor quality
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
battery/battery life
on June 17, 2012
Posted by: Teach04
Gender:Female
Love the ease of use but hate the battery life. It didn't last more than a month. Changing the battery is horrible. It says to use a flat head screwdriver to rotate the plastic bottom. You end up scratching your toothbrush. I was never able to take out the battery because it fell apart.
I paid way to much money for it to last less than a month.
I paid way to much money for it to last less than a month.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
2
Replacement for Unit
on June 18, 2012
Posted by: safr
Gender:Female
I needed to have most of my unit replaced within the 1st 6 months of ownership. One brush base died within a month, and then the sanitizer died also. I had purchased replacement bulbs for the sanitizer and I thought it was all 3 bulbs were bad until I called Phillips.
The customer service folks are great, their product isn't.
The new sanitizer is better than the older design and the new brush base works, but I do not trust just how long the other brush base will last and if the sanitizer will hold up. They give a 2 year warrantee but my other toothbrush systems last 2 years and maybe 2 months prior to completely dying. We are only 2 adult people in my household and brush our teeth 2xs a day, nothing excessive. We have never dropped the brushes or units and I keep everything very clean, so I can only believe it is bad manufacturing and bad designing.
I have been using Sonicare toothbrushes for 10+ years, but this will be the last one I purchase, as the produce manufacturing is get extremely shotty.
The customer service folks are great, their product isn't.
The new sanitizer is better than the older design and the new brush base works, but I do not trust just how long the other brush base will last and if the sanitizer will hold up. They give a 2 year warrantee but my other toothbrush systems last 2 years and maybe 2 months prior to completely dying. We are only 2 adult people in my household and brush our teeth 2xs a day, nothing excessive. We have never dropped the brushes or units and I keep everything very clean, so I can only believe it is bad manufacturing and bad designing.
I have been using Sonicare toothbrushes for 10+ years, but this will be the last one I purchase, as the produce manufacturing is get extremely shotty.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Plillips sonicare toothbrush
on June 17, 2012
Posted by: Teddy43
Gender:Female
We have had nothing but problems. First problem was the actual bash of the toothbrush and now the light bulb. We have ordered a new bulb, but it hasn't gotten here yet. The shipping was a horrible price.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
2
Product stopped working after a few months
on June 17, 2012
Posted by: TC621
Gender:Male
While it worked it was great. Then it started vibrating and making a strange beeping sound when put in the charger. It also no longer charges. For this kind of money, they should make something that works more than a few months.
Pros: uv cleaner works great
Cons: toothbrush refuses to charge
No, I would not recommend this to a friend.
Response from philips.comBy Renee, CLNA SOCA, July 10, 2012
Please try to reset the toothbrush by pressing and holding the power button while the brush is on the charger. Your Philips Sonicare Toothbrush has a 2-year manufacturers warranty, you can contact customer support at 800-682-7664
Written by a customer while visiting philips.com
Customer Rating
1
brush heads fall off while brushing
on October 26, 2011
Posted by: momkat
Gender:Female
Brush heads don't fit on properly and fall off while brushing. I like the original sonicare that screwed on much better.
Cons: lousy design
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
2
poor quality
on June 16, 2012
Posted by: marchw
Gender:Male
poor quality, have had to replace with same battery problem two times
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
4
Love the toothbrush, however...
on November 2, 2011
Posted by: mozziem
Gender:Female
Love the toothbrush, however the sanitizer portion ceased working after only 5 uses. Instruction book says replace UV bulb which can only be obtained by calling the consumer care center and is not covered under warranty.
Would have given 5 star rating if not for this. While I highly recommend the Sonicare brush systems - I have to say the extra money spent for one with a sanitizer is a total waste.
Hopefully this brush will last as long as my previous Sonicare did (years!)
Would have given 5 star rating if not for this. While I highly recommend the Sonicare brush systems - I have to say the extra money spent for one with a sanitizer is a total waste.
Hopefully this brush will last as long as my previous Sonicare did (years!)
Pros: the brush system is great and i love it, two brush sizes, small brush great for hard to reach areas
Cons: sanitizer quit after 5 uses
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com