Customer reviews from kitchenaid.com
KitchenAid - 26.4 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water
Average customer rating
3.8
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
77
4 Stars
34
3 Stars
15
2 Stars
8
1 Star
26
72%of customers recommend this product.
(
112 out of
155)
Customer Reviews for KitchenAid - 26.4 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
Wow! Super excited at first now super diappointed!
on August 7, 2018
Posted by: Cdess
from Montreal, Quebec, Canada
Gender:Female
I bought this fridge last summer 2017 and we were super excited! After a few days it leaked water on our floor and did damage to our floating floor ... We repaired it and in short order the ice maker stopped dispensing ice properly. Now it makes ice and we fish it out of the tray with our hands. Shortly thereafter all the drawer fronts broke off of the fridge side and the fridge consistently either freezes things or doesn’t keep them cool enough ... not enough to kill us from food borne illnesses just enough that it spoils or freezes many of our food items beyond edibity. This has been a major disappointment. I will not buy a Kitchen Aid appliance again.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy tuckesr, Social Care, September 5, 2018
Cdess:
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, NAR_Customer_Solutions@kitchenaid.com, with your name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance.
We look forward to your reply.
Sincerely,
Shawn
KitchenAid® Social Care
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, NAR_Customer_Solutions@kitchenaid.com, with your name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance.
We look forward to your reply.
Sincerely,
Shawn
KitchenAid® Social Care
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Refrigerator!
on January 4, 2019
Posted by: GRyJo
from Benton, AR
Gender:Male
[This review was collected as part of a promotion.] Bought this fridge 6 months ago and it has worked great for us. Replacement of water and air filter is super easy. Great soild glass shelving. When using water dispenser it counts in ounces how much water has been dispensed. Only issue we have had is that the ounce count has seems to always be off by a lot.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Burst into flames
on January 18, 2019
Posted by: dj001
from Boston, MA
Gender:Male
The bottom of the refrigerator, likely the motor, burst into flames. Luckily I was home.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Admavj, Social Care, January 18, 2019
dj001:
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, NAR_Customer_Solutions@kitchenaid.com, with your name, user ID (dj001), review ID (214585607), phone number, street address, zip code, model & serial number, and the date of purchase on the Appliance.
We look forward to your reply.
Thank you,
Jessica
KitchenAid Social Care
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, NAR_Customer_Solutions@kitchenaid.com, with your name, user ID (dj001), review ID (214585607), phone number, street address, zip code, model & serial number, and the date of purchase on the Appliance.
We look forward to your reply.
Thank you,
Jessica
KitchenAid Social Care
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Very nice
on September 6, 2019
Posted by: Rmb313
from Tennessee
Gender:Female
[This review was collected as part of a promotion.] I got this approximately 1 month ago. There is so much space for a side by side refrigerator. Love the LED lighting. All the features are nice and easy to understand how it works.
I would recommend this to a friend!
Response from kitchenaid.comBy blankar, Digital Care, September 17, 2019
Hello Rmb313, thank you for your review. We sincerely apologize for the concerns with your Refrigerator and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
After 3 years, the fridge stop working
on February 15, 2020
Posted by: djdj
After 3 years, the fridge stop working properly. The cooling and freezing systems were on and off. Very disappointed, we bought all our appliances from KitchenAid expecting to be a more durable brand. We just also replaced the dishewasher. Looking for buying other brands now.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy ontivm, social care, February 17, 2020
Hello djdj, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Quiet running
on March 20, 2020
Posted by: Marvel75
from Robinson TX
[This review was collected as part of a promotion.] I have been pleased with features I did not previously have. In door ice and water. Easy reach shelves. Same day delivery from my appliance dealer.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
alot larger
on August 5, 2020
Posted by: troy57
from san antonio,tx
[This review was collected as part of a promotion.] We are very happy with this product. Great price. We love the ice maker.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Squeaking
on August 21, 2020
Posted by: GTTX
from Texas
[This review was collected as part of a promotion.] I like the look of my frig, it has great lighting inside and lots of space. However, the squeaking all the time drives me insane. I have stuffed styrofoam between the wall and frig and did the same on the side by built in desk. I have tried rolling it, adjusting it, moving it forward or backward! It sounds like crickets in my kitchen all the time!!! Ugh
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com