Customer reviews from kitchenaid.com
KitchenAid - 26.4 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water
Average customer rating
3.8
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
77
4 Stars
34
3 Stars
15
2 Stars
8
1 Star
26
72%of customers recommend this product.
(
112 out of
155)
Customer Reviews for KitchenAid - 26.4 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water
Customer Rating
3
Good Fridge - Bad ice and water dispenser
on May 3, 2015
Posted by: BlueEagle3
from Douglassville, PA, United States
Verified Purchase:No
The fridge works well. The shelves hold plenty and the arrangements are infinite. However the ice dispenser manufactures cubes that are linked together. The ice maker is sealed so if it ever jams, there is no way to unjam it. As for the water, the first 4 to 6 oz of water from the dispenser come out room temperature. After that the water is cold. The price\performance of the unit just makes it an OK buy not a great buy.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Very bright LED lights throughout; nice glass shelves; spaci
on April 18, 2015
Posted by: AZ consumer
from Gold Canyon, AZ, United States
Verified Purchase:No
We are enjoying the bright LED lights, more space than we had in our previous side-by-side, sturdy glass shelves, roomy door shelves and attractive appearance. However, we had this refrigerator in our home for one week and the ice maker stopped working. A repairman is scheduled to arrive later this week.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Love all the light on the inside! Very happy with purchase.
on July 21, 2016
Posted by: Linda
from Racine Wi
Verified Purchase:Yes
Bought 2 weeks ago. Display on door does everything even dispenses preset amount of water. Overall a great appliance. Would buy again.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: June C. Winslow
from St. Louis Mo
Verified Purchase:Yes
I bought an entire kitchen of Kitchen Aid appliances for our new home. We have had Kitchen Aid before and have been pleased. I am however disappointed in the new Kitchen Aid Dishwasher because it now longer has a handle that matches all of the other Architect Series that I have in my new kitchen. The handle is not white but silver and looks totally out of place. I tried to talk to someone at Kitchen Aid to see if I could get a handle to match all of the other appliances that I have in my new kitchen but I have not gotten anyone to help me with this problem. A silver handle on a white dishwasher looks totally out of place with the other Kitchen Aid appliances that I have. I even tried to exchange it for a Architect 2 series only to be told that they were no longer available. Very disappointed in the look of the new handle. Your question upcoming about whether I would recommend you product is hard for me to answer because although I like the Kitchen Aid products I am disappointed in the new appearance of the new Kitchen Aid Dishwasher Model # KDTE104EWHO. Please let me know if I can get a White handle to match all of the other Kitchen Aid Appliances.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Babs
from Seminole, fl
Verified Purchase:Yes
Needed a refridigerator as ours went out when we were on vacation (a real mess). So glad we found this one. Suits all our needs!!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Disappointed
on November 20, 2017
Posted by: jason13149
from Herndon, VA, United States
Gender:Male
I bought it back in 2011.
Within a year, I had to purchase drawer because the from panel.
As of now, I have about 3 drawers without front panel.
Recently, no water comes out from dispenser because it is too cold in refrigerator side which "freezes" the filter.
.
Within a year, I had to purchase drawer because the from panel.
As of now, I have about 3 drawers without front panel.
Recently, no water comes out from dispenser because it is too cold in refrigerator side which "freezes" the filter.
.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy BRISTSN, SOCIAL MEDIA, December 5, 2017
Thank you for your review.
We're very sorry to learn of your concerns regarding your refrigerator.
I would like to inquire further about your review with you. Please respond back to this email address
NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 200319992, name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you.
We're very sorry to learn of your concerns regarding your refrigerator.
I would like to inquire further about your review with you. Please respond back to this email address
NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 200319992, name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Done with KitchenAid
on March 9, 2018
Posted by: UnhappyCamper
from Bethesda, MD
Bought this refrigerator six years ago, and in that time have had to replace the snack drawer 4 times, a freezer drawer and the crisper drawer. A few months ago the ice maker stopped working, and this week the refrigerator started freezing everything we put in it. I'm done and am now shopping for a new, non-KitchenAid refrigerator.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Cartwca, Social Care , March 19, 2018
We apologize about the frustration you have experienced with your Refrigerator. If you still need assistance, please provide your name, your review ID 204722324, your phone number, your address, the full model and serial number, and email the requested information to NAR_Customer_Solutions@kitchenaid.com. We would be happy to review your concerns further.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor Quality
on April 4, 2018
Posted by: AC Esquire
from Parkland FL
Gender:Male
Due to the frequent snapping of the drawers, we have had to resort to supergluing the drawers back together. The icemaker has broken consistent problem, but I figured out how to fix it myself. The refrigerator cools unevenly and food spoils. The door is misaligned although Ktichenaid/Whirlpool has repaired it numerous times. Bought this new in 2014 and it has been a problem ever since. I am buying a Samsung this weekend to replace it.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy bristsn, sct , April 5, 2018
Thanks for the review. We apologize that you had some many concerns with your Refrigerator. We wish you the best of luck with your new Refrigerator. If you have any further questions or concerns, please reach out.
Written by a customer while visiting kitchenaid.com