Customer reviews from kitchenaid.com
KitchenAid - 26.4 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water
Average customer rating
3.8
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
77
4 Stars
34
3 Stars
15
2 Stars
8
1 Star
26
72%of customers recommend this product.
(
112 out of
155)
Customer Reviews for KitchenAid - 26.4 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water
Customer Rating
4
modern frig, works great
on October 18, 2014
Posted by: ernie and norma
from crown point, IN
Works great, until the frig side door dropped, and fell against the base plate, had to call repair man. It seems that that door was not hung properly.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
VERY DISAPPOINTED
on October 18, 2014
Posted by: CORPSMAN
from BOYNTON BEACH, FL
I'M DISAPPOINTED TO LEARN (T00 LATE) THAT THE ICE CUBE BIN IS SO SMALL, THEREBY LIMITING THE AMOUNT OF CUBES THAT CAN BE SAVED FOR LATER USE.. ALSO, THAT THE BIN MUST BE REMOVED IN ORDER TO TURN THE ICE CUBE MAKER ON/OFF..THIS IS RIDICULOUS!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Dear CORPSMAN:
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, phone number, street address, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Kitchen Aid Social Media Relations
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, phone number, street address, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Kitchen Aid Social Media Relations
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Versatile!
on October 5, 2014
Posted by: Charlotte in PA
from North East, PA, United States
I love the way the shelves and drawers can be moved around so I can put some items within reach of kids, others up higher. I have more space than my previous side by side. Easy to clean. Nothing bad to say!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love your products...best on the market!
on September 28, 2014
Posted by: JohnnM
from Mooresville, NC, United States
Bought the referig a year ago...best!!! My wife loves it
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
NOT SO HAPPY
on September 24, 2014
Posted by: GRANDMA CAROL
from KY, United States
I bought this refrigerator the first part of June 2014. In August I went to Seattle for two weeks and when I RETURNED I OPENED THE FRIDGE DOOR AND WAS MET WITH A HORRIBLE SMELL. called SERVICE, APPARENTLY THE DAY BEFORE I RETURNED THE ELECTRIC ON THE STREET WAS OFF DUE TO SOME REPAIRS. I DIDN'T KNOW THAT I HAD TO TURN THE FRIDGE BACK ON WHEN THE ELECTRIC WENT OFF. I LOST A REFRIGERATOR AND FREEZER FULL OF FOOD. whose BRIGHT IDEA WAS THIS TO NEED TO TURN THE FRIDGE BACK ON. ESPECIALLY WHEN ONE IS OUT OF TOWN. IF I KNEW THIS WHEN I BOIUGHT THE FRIDGE I DEFINETLY WOULD HAVE SELECTED ONE THAT WORKS THE OLD FASHION WAY AND GOES BACK ON WHEN THE ELECTRIC GOMES BACK ON.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love our new Fridge
on September 21, 2014
Posted by: Porcupine
from Idaho, United States
We bought our new side by side about a month ago. Our old kitchen aid of 25 years had finally reached the end of its life. Ice maker works great ( I first thought it was too small) and we have never run out of ice yet. When you add in $50 from our power company for a upgrade and the $25.00 I got from recycling..... it was a great buy.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Refrigerator that cost that much should last longer than 2 y
on September 11, 2014
Posted by: Mrs N
from Minnesota, United States
Our drawer broke within the first year. Now being 2 years old the freezer quit working because of the freezer door being opened and shut. the wires on bottom of freezer door rub together causing them to break. We are checking into getting a new freezer door from Kitchenaid.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Dear Mrs. N:
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, phone number, street address, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Kitchen Aid Social Media Team
*If replying, please use Forward versus Reply or New as that will leave this message intact and will help us to respond faster.
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, phone number, street address, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Kitchen Aid Social Media Team
*If replying, please use Forward versus Reply or New as that will leave this message intact and will help us to respond faster.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Very Disappointing
on September 6, 2014
Posted by: Frank Comments
from Boston, MA, United States
While some may rate it highly for style points as a sleek and stylish addition to your kitchen and while I agree the interior lights are very nice, there are a number of annoyances with this fridge and one very annoying defect.
1) Limited options for shelf intervals. Simpler, cheaper fridges have rack systems with much more flexibility. With this fridge you're extremely limited with how far apart you can space your shelves. Actually gets quite annoying with jars and bottles of a certain height.
2) The buttons on the control panel don't work properly. Precisely followed the instructions in the manual for calibrating water measurement and it doesn't work. Other issue - the option to turn off the cooling completely is supposed to require two buttons but really only takes one button, so it's easy to shut off your fridge by accident when you're just trying to increase the measured fill amount (i.e. The "+" button is the same as the errant shut off button).
3) I understand the rationale for interrupting water or ice dispensing when the freezer door is open, but why is this interruption also mandatory when the fridge door opens? Doesn't happen on simpler, cheaper fridges. Again, this makes no sense for a premium product.
4) The drawers break! Owned it for less than a year and the front of the crisper drawer broke off due to poor design - it was held on by wimpy little plastic tabs which any design student would know would be insufficient to support frequent use. Yes, I've seen the comment that this is covered under special warranty, etc. but this is no excuse for lousy design on a premium-priced unit. Unacceptable.
5) To reach the ice shutoff switch, you must remove the entire ice bin which can be somewhat awkward and impractical. This company's economy brand models don't have this additional inconvenience.
Overall, not a very thoughtfully or robustly designed fridge. Definitely not worth the price or general aggravation. Better options for spending your money. Very disappointing.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Dear frank comments:
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, phone number, street address, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Kitchen Aid Social Media Team
*If replying, please use Forward versus Reply or New as that will leave this message intact and will help us to respond faster.
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, phone number, street address, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Kitchen Aid Social Media Team
*If replying, please use Forward versus Reply or New as that will leave this message intact and will help us to respond faster.
Written by a customer while visiting kitchenaid.com