Customer reviews from geappliances.com
GE - Profile Series 1.9 Cu. Ft. Over-the-Range Microwave - Stainless steel
Average customer rating
4.3
(1,026 Reviews)
Rating breakdown 1,026 reviews
5 Stars
622
4 Stars
253
3 Stars
76
2 Stars
25
1 Star
50
86%of customers recommend this product.
(
862 out of
998)
Customer Reviews for GE - Profile Series 1.9 Cu. Ft. Over-the-Range Microwave - Stainless steel
Customer Rating
1
I'll never buy GE products again
on April 16, 2016
Posted by: PeterO
from New Jersey
I bought a new home in April 2015 and chose all GE Profile Stainless Steel appliances from the builders catalog (Range, Dishwasher, Microwave, Refrigerator, Washer and Dryer). Big mistake. Within 12 months I've had two repairs for the stove, one repair for the dishwasher, one repair for the microwave and one pending repair for the washer. Losing count but I think I've had 7 service call... and counting. Four of the calls were for the microwave alone. Even the service guy for the microwave said "the build quality is so terrible these days that I don't know why don't just replace them". I've just purchased a 2 year warranty extension for everything. After that, they'll all be replaced with another brand as each one fail. On the other hand, the 15 year old washer/dryer left in my previous home are still working well and never failed once.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
1
Response from geappliances.comBy Brenda at GE, GE Appliances, April 21, 2016
Hello PeterO,
I regret your experience with your GE appliances. This is not what we would expect. Please forward this information to this email address, eResponse@ge.com and someone will reach out to you.
We appreciate your feedback and look forward to hearing from you.
I regret your experience with your GE appliances. This is not what we would expect. Please forward this information to this email address, eResponse@ge.com and someone will reach out to you.
We appreciate your feedback and look forward to hearing from you.
Written by a customer while visiting geappliances.com
Customer Rating
2
Great features but does not last
on May 18, 2017
Posted by: docbruce
from Media, PA, United States
Purchased this microwave in 2014 and it just quit after 3 years. It appears the power supply is defective. We like the features when it works but I expect to have more than 3 years out of an appliance.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Died after 4 years
on December 6, 2017
Posted by: Jerry LI
from Westbury, NY, United States
Longevity is a huge factor in assessing an appliance. Was fantastic for the 4 years we had it then keypad shorted, apparently a common problem with GE. Tried to replace main board to no avail. Very dissapointed
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
1
Response from geappliances.comBy TREY@GEA, Consumer Service , December 8, 2017
Hello Jerry LI - Thank you for contacting us. We regret to hear you're having this issue. This is certainly not something we would expect to occur. I recommend scheduling a service appointment with an authorized GE Appliance technician who can accurately diagnose and repair your appliance. You can schedule an appointment by calling 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET or schedule online anytime at: http://www.geappliances.com/ge/service-and-support/service.htm . GE Appliances technicians are certified specialists trained by the factory and supported by our technical assistance team. They use proprietary computer technology to more accurately diagnose the problem and make sure the appliance is fixed properly. No other servicer has this technology. - TREY@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Doesn't Work
on January 1, 2018
Posted by: CreditGuy
from Fresno, CA, United States
Have had my microwave for just over 3 years and today it just died no lights or anything unplugged it for half day thinking that would help nope and none of the fuses are flipped. This is the second GE appliance that I have had major issues with. Time to get a new one and it so won't be a GE one at all! Will not ever buy anything GE again.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Does not last
on March 28, 2021
Posted by: Stokes0322
from North Carolina
We bought this microwave along with dishwasher and refrigerator all GE Profile when we bought our house in 2014, we have already had to replace dishwasher with a different brand as it stopped working after 6 years now the microwave is toast. Handle peeled off after 4 years now the door latch is broken and want close and heating has been poor for awhile . Oh did I mention the refrigerator has had a tech out twice and now there is an issue where the fridge freezes then thaws and leaks on my hardwood floors. Very disappointing
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
2
Value
3
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, April 15, 2021
Hi there - Thanks for taking the time to write a review. We hate to hear of the difficulty you've had with your appliances over the years. This certainly isn't the owner experience we expect or strive to provide and we do apologize for your inconvenience, truly. As we always work to improve our products, we'll be sure to pass along your comments to our product design teams. Thanks again! -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Out of the Way
on September 19, 2013
Posted by: maryt
from Baltimore, MD
I love that this microwave is up and out of the way. Love the power it has as well.
I would recommend this to a friend!
Features
4
Performance
5
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Look and usability
on October 10, 2013
Posted by: srdama
from Olathe, KS
I brought this two days ago. Outside look is good, but inside it is dark color. Earlier one I have is a white color one. I like white internal to view the food and also it is brighter. Usability it is very good. The 4 vent fan speed is really good since I have an out side vent and this is helping to blow the air outside easily.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Features - Easy Installation
on October 14, 2013
Posted by: Nat1234
from Ventura, CA
We owned a GE profile for 12 years and just purchased a new one. It was easy to install. Love that the vents are now on the top and hidden. Love the easy clean interior. Easy to use.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com