Customer reviews from geappliances.com
GE - Profile Series 1.9 Cu. Ft. Over-the-Range Microwave - Stainless steel
Average customer rating
4.3
(1,026 Reviews)
Rating breakdown 1,026 reviews
5 Stars
622
4 Stars
253
3 Stars
76
2 Stars
25
1 Star
50
86%of customers recommend this product.
(
862 out of
998)
Customer Reviews for GE - Profile Series 1.9 Cu. Ft. Over-the-Range Microwave - Stainless steel
Customer Rating
1
Would never purchase again
on May 31, 2017
Posted by: bradford81
from Hudson, OH, United States
Over the stove microwave with external exhaust. Cheap plastic parts that melt from the heat coming off of the stove, keypad and handle melted. Exhaust fan is a noisemaker, not an exhaust fan, whole house fills with smoke when using, blows grease out the top of unit onto cabinet faces. This came with a new home that I built, homebuilder only puts in GE appliances. How can you have plastic parts above a high BTU 5 Burner Stove?
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy JILLatGEA, GE Appliances, June 2, 2017
Hello. Thank you for taking the time to write your review on your microwave. We are sorry for your experience and recommend scheduling a service appointment with an authorized GE Appliance technician who can accurately diagnose and repair your appliance. Your model comes with a full one year warranty that will cover any manufacturing issue.
To set up an appointment online, visit our below link:
http://www.geappliances.com/ge/service-and-support/service.htm
Thanks, again, for your feedback.
To set up an appointment online, visit our below link:
http://www.geappliances.com/ge/service-and-support/service.htm
Thanks, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
3.5 year lifespan
on August 21, 2018
Posted by: djkevdogg
from Cincinnati, oh
I got this 3.5 years ago & it is dead. I had some minor panel display dimming a year or two ago, but nothing that lasted. Now the entire control panel is dead & it does not operate. The 4 year extended warranty was about the cost to repair it, so not worth the extra expense. The GE repair cost is so high, that I am just going to replace it entirely. Also, common household window/multi-surface cleaners will remove the button labeling on the 3 buttons near the bottom right.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Already stopped working
on November 22, 2019
Posted by: ShannonR
from virginia
When we finally moved onto our Forever home 4 yrs ago I knew I wanted the Profile series . But, I have been so disappointed , first our oven's temperature does not stay constant .Was fixed once and doing it again. Now our microwave died :( and I can't afford to get another . Never would I have thought they would not last at least 10+ years
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
1
Value
1
Response from geappliances.comBy SHARON@GEA, GE_Appliances , November 25, 2019
Hello ShannonR - Thanks for reaching out to us. We're very sorry for your experience. For more help with your oven and microwave concerns, please feel free to reach out to our e-mail team at: https://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARsupportflyout-contactphone
Written by a customer while visiting geappliances.com
Customer Rating
1
Lasted only 4 years
on March 24, 2020
Posted by: Kristie S
Built my house and moved in in November of 2015. The glass dish does not sit well in the microwave and it’s constantly becoming misaligned. Twice since we moved in the handle on the door of the Microwave has broken off. In order for the vent to work properly you have to keep the microwave door open. Now the microwave door won’t stay closed. If you hold it closed to try to use it let’s you set a time, hit start and it will start counting down but the microwave won’t actually turn on. Going to have to replace it a non GE model this time. I’m not spending that kind of money if it’s only going to last 4 years.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
1
Response from geappliances.comBy SHARONatGEA, GE_Appliances , March 25, 2020
Hello Kristie S - We're truly sorry to hear of your microwave experience. We understand how these issues you've had would be very frustrating. If further assistance is needed, please email your details to: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact, and we'll be happy to look into this further for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. Thanks for your feedback
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible turntable
on June 14, 2020
Posted by: SteveRz
from Raleigh, NC
This turntable is constantly misaligned and has had the motor replaced twice. Mostly worthless.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
4
Door handle broke.
on February 4, 2023
Posted by: Ralhandle
from New York
Finish on the door handle peeled and wrinkled after a few years of use.
Now handle broke off.
The handle is ridiculously expensive and almost pays to buy a whole new microwave. Congratulations GE for making it harder for the consumer.
Now handle broke off.
The handle is ridiculously expensive and almost pays to buy a whole new microwave. Congratulations GE for making it harder for the consumer.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Need to replace
on June 19, 2023
Posted by: dkap
from CA
I am disappointed. Need to replace, faulty magnetron.
No, I would not recommend this to a friend.
Response from geappliances.comBy Adrian@GEA, GE_Appliances, June 20, 2023
Hello! Thank you for your feedback. We are so sorry to hear that your microwave is no longer operating due to the faulty magnetron. We understand how vital a functioning microwave is, and we apologize about this. It is not possible to determine the product failure rate, lifespan, life expectancy, or life cycle of an appliance. There are multiple variables involved such as, frequency of use, type of use, location of appliance, etc.
We will be sure to send this feedback to our product design teams so they can make the necessary improvements to future models. We appreciate you choosing GE Appliances for your home, and we hope to gain your trust back with our appliances in the future! - Adrian@GEA
We will be sure to send this feedback to our product design teams so they can make the necessary improvements to future models. We appreciate you choosing GE Appliances for your home, and we hope to gain your trust back with our appliances in the future! - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Not made very good
on May 27, 2014
Posted by: Kodycohen
from Nassau county n y
My old ge profile 14 years old was a better machine
No, I would not recommend this to a friend.
Features
2
Performance
2
Value
1
Written by a customer while visiting geappliances.com