Customer reviews from sony.com
Sony - BDPS3500 - Streaming Wi-Fi Built-In Blu-ray Player - Black
Average customer rating
4
(163 Reviews)
Rating breakdown 163 reviews
5 Stars
87
4 Stars
37
3 Stars
10
2 Stars
10
1 Star
19
81%of customers recommend this product.
(
128 out of
159)
Customer Reviews for Sony - BDPS3500 - Streaming Wi-Fi Built-In Blu-ray Player - Black
Posted by: BAS127
Verified Purchase:Yes
Excellent -- does everything it purports to -- going to save me LOADS of money in the long run as I move away from cable TV to something more affordable. wonderful product. Thank you!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: DenverDoug
Verified Purchase:Yes
This player needs work. Initial setup and connection to wi-fi was a bit frustrating and more time consuming than it should've been. And I have had to download two software updates already in the short time that I've owned it. I fully understand the first one, since it was out of the box, but two seems excessive. The Bluray/DVD player works fine, but connecting to the wi-fi and streaming is still a bit "glitchy" and not as intuitive as it should be. The Netflix button on the remote still doesn't work right. I still have to click on the app on the screen to get there. And I still get occasional error messages when trying to connect to wi-fi, even though I can eventually get it to connect. Maybe the next software update might fix some of these problems? I do like the small size of the unit in comparison to what I had before.
No, I would not recommend this to a friend.
Response from sony.comBy Dave, SonySupport, August 12, 2015
Hi DenverDoug, we apologize for the inconvenience and sorry to hear you've encountered difficulties connecting this unit to your wireless network. We would like to hear more from you, please contact us at socialsupport@am.sony.com and provide your contact details, the product information of the unit, an overview of the problems you’ve encountered especially those error messages you’ve got when this unit is trying to connect to Wi-fi. and the event or reference ID ( if available ).
Written by a customer while visiting sony.com
Posted by: Anonymous
Verified Purchase:Yes
So far so good. Easy to hook up, compact size, Reasonable price, etc. I only use it for watching DVD or Blu-ray Discs so I can't comment on any other aspect of the unit. Glad I made the purchase.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Aug2
Verified Purchase:Yes
This product is okay at getting the job done. It often loses connection to the internet. I should probably return it but just haven't done it.
No, I would not recommend this to a friend.
Response from sony.comBy Dave, SonySupport, August 11, 2015
Hi Aug2, I'm sorry to hear you've encountered this issue. If you are experiencing problems connecting to an active Internet connection, wireless service, you may need to reduce wireless interference on your system or change the location of your router. For more information visit our website at https://us.en.kb.sony.com/app/answers/detail/a_id/34310/p/47329,47564,95497/c/65,66/kw/wifi%20looses%20connection.
You can also try to change or manually enter the IP addresses on your Blu-ray player. Setting up the IP address and proxy server settings of the Internet video device depends on the design or settings of the router. If the router has not automatically assigned an IP address to the Internet video device you may be able to set the IP address manually. For the steps, please visit the website below:
https://us.en.kb.sony.com/app/answers/detail/a_id/35254/p/47329%2C47564%2C95497/c/65%2C66/kw/Manually%20register%20the%20IP%20Configfuration
If you continue to experience network issues after following all of the steps, we recommend using a wired LAN connection from your modem or router.
If you still experiencing same connection problem, please write to us, describing the issue’/s you've encountered. You can contact us at socialsupport@am.sony.com.
You can also try to change or manually enter the IP addresses on your Blu-ray player. Setting up the IP address and proxy server settings of the Internet video device depends on the design or settings of the router. If the router has not automatically assigned an IP address to the Internet video device you may be able to set the IP address manually. For the steps, please visit the website below:
https://us.en.kb.sony.com/app/answers/detail/a_id/35254/p/47329%2C47564%2C95497/c/65%2C66/kw/Manually%20register%20the%20IP%20Configfuration
If you continue to experience network issues after following all of the steps, we recommend using a wired LAN connection from your modem or router.
If you still experiencing same connection problem, please write to us, describing the issue’/s you've encountered. You can contact us at socialsupport@am.sony.com.
Written by a customer while visiting sony.com
Posted by: ladyblue
Verified Purchase:Yes
I feel this is easy to set up and very easy to use....picture quality is very good. I'm very happy with this item
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: BDPlayerTime
Verified Purchase:Yes
This is my first BD player. I don't have cable at my place. So when my old 55" Samsung LCD stopped working with its apps- I needed BD player.
Right away after attaching BD player I saw a dramatic increase in the picture quality. My BD player is attached to my TV via AV receiver. App options are ok but could be better with more regular choices. Initially, player kept dropping wifi signals but after using WSP key no further issues with wifi connection.
Right away after attaching BD player I saw a dramatic increase in the picture quality. My BD player is attached to my TV via AV receiver. App options are ok but could be better with more regular choices. Initially, player kept dropping wifi signals but after using WSP key no further issues with wifi connection.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Jjtsm
Verified Purchase:Yes
Works great
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: ridefree
Verified Purchase:Yes
This was an impulse buy to replace a dead player. I went only with what was on the box for information which for all manufacturers is sorely lacking so the playing field was level there.
This unit is a bit quicker to start up than the player it is replacing even if I don't have the quick start mode enabled. It is much smaller. They have also done away with the odd case design which at least in the box did not look flat on top which turned me off when I bought the last time. That's all the good I've got.
The neutral. It played a disc. I've only played one Blu-ray disc so far. I have no idea if there are any features on particular discs that have any issues. I didn't use the last player extensively enough to run into any firmware vs disc issues and don't know how this one rates on that front either. Netflix works, takes forever to load, but it works.
The bad. The Wi-Fi. It is sitting less than 4 feet from the router. It complains about slow connection speed for firmware updates on a U-verse high speed feed. I had to download the firmware update to a USB stick for the initial out of the box update. It wouldn't even work over the network. The included apps: zero descriptions of what they are. Just a bunch of icons, and it takes forever for them to load to find out what the heck they are and if they are free or subscription. Lots of buffering. Really not fun to surf. The DLNA client?. Really? If you look at the list of "playable types of files" and start eliminating the ones that can't be played over the network, you start with 19 video codecs/containers and end up with 3....at least by the chart. In actuality, it seems even less because very little seems to play over the network. It seems to have almost no buffer and keeps dropping the connection if you try to look through directories to fast or dare to use the FF or REV function too often. The directory tree looks nothing like an explorer tree. There is no slow-mo at all. It's not the fault of the server. It is less than 9 months old running Win7 Pro on an unlocked i7 4790 with 32mb ram, an SSD and a GTX970. This applies to this Sony and the player it replaced: why, when this is such a minimal platform with no serious computing requirements, why is it so SLOW? Are you using up old Pentium I or 486 chips?
Response from sony.comBy Jeannette, Sony Support, August 11, 2015
Hello ridefree! Thank you for sharing your feedback with us, we would like to recommend to try the steps available through the following link to improve the network connectivity issue you have described with the unit:
https://us.en.kb.sony.com/app/answers/detail/a_id/33377/c/65,66/p/47329,47564,95497/
https://us.en.kb.sony.com/app/answers/detail/a_id/33377/c/65,66/p/47329,47564,95497/
Written by a customer while visiting sony.com