Customer reviews from sony.com
Sony - BDPS3500 - Streaming Wi-Fi Built-In Blu-ray Player - Black
Average customer rating
4
(163 Reviews)
Rating breakdown 163 reviews
5 Stars
87
4 Stars
37
3 Stars
10
2 Stars
10
1 Star
19
81%of customers recommend this product.
(
128 out of
159)
Customer Reviews for Sony - BDPS3500 - Streaming Wi-Fi Built-In Blu-ray Player - Black
Posted by: Bbeatson3
Gender:Female
Verified Purchase:Yes
Purchased to replace another Sony DVD player that would no longer connect to internet. Very happy with the speed of Bluetooth connection
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: aviatorw3
Gender:Male
Verified Purchase:Yes
Had this unit for 5 yrs. Still working great. Like it so much bought the next generation for another TV i have
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: jphabulous
Gender:Female
Verified Purchase:Yes
bought this product several years ago and it is still good. I have had no problems with it, I like that the software is update without my prompting, most of the time. If there's a problem with getting access to internet, that is easily fixed, considering I've had this for more than 5 years now, I'm glad I made this purchase.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
Terrible
on February 17, 2019
Posted by: Gggh
Gender:Male
Freezes all the time. Needs to be unplugged constantly. Do not buy.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
2
Great the 1st two Years.......Now having problems
on January 26, 2019
Posted by: deltadelta
Gender:Male
Great the first two years..........but in the last 6 months once the unit has been on for more than 1.5 hours, we experience breakup in the video and audio. Will need to replace. Expected longer lasting quality from Sony
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
2
worked for maybe? a year
on October 1, 2018
Posted by: vicecity
Gender:Male
it worked perfectly fine the first time we got it, few months in it was kind of glitching, but that was alright. about a year and a half later, its completely ruined. it barely plays dvds, doesnt play blu ray at all, constantly glitches on wifi. i had to soft reset it maybe every other week, if that, if i wanted to use it for hulu or netflix.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
1
Trouble from the beginning
on September 27, 2018
Posted by: peanut123
Gender:Female
This player is awful, we have had trouble since we bought it. Should have returned it when we got it but didn't use it frequently enough and now regretting it. This player consistently disconnects from wifi and continues to make you login again only to say you don't have an internet connection. No amount of unplugging or restarting fixed this issue. Some days it would work, some days it doesn't. Now it won't even play a disc. We put a disc in and it made the loudest sound. We had to unplug it from the wall and managed to get the disc out. Tried it again with a movie we don't like as much and it happened again. This is probably only the 3rd or 4th time we have played a movie in it. We mostly used it for Netflix. This is crazy, faulty from the beginning.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 29, 2018
Hi peanut123, we regret to hear that your player failed to meet your expectations. We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com including my name and this feedback post in the email. Hope to hear from you. Regards, Erin
Written by a customer while visiting sony.com
Posted by: mrbleubear
Gender:Male
Verified Purchase:Yes
okay for what it is worth cant add apps like hbonow or any other apps like that.
Response from sony.comBy Sony North America Customer Support, September 17, 2018
Hi mrbleubear,
We regret to hear that this player failed to meet your expectations.
Sony takes into consideration all feedback to improve the performance and quality of our products and services, we're always looking to make Sony better.
We appreciate your time sharing this feedback.
Regards,
Zac
We regret to hear that this player failed to meet your expectations.
Sony takes into consideration all feedback to improve the performance and quality of our products and services, we're always looking to make Sony better.
We appreciate your time sharing this feedback.
Regards,
Zac
Written by a customer while visiting sony.com