Customer reviews from sony.com
Sony - BDPS3500 - Streaming Wi-Fi Built-In Blu-ray Player - Black
Average customer rating
4
(163 Reviews)
Rating breakdown 163 reviews
5 Stars
87
4 Stars
37
3 Stars
10
2 Stars
10
1 Star
19
81%of customers recommend this product.
(
128 out of
159)
Customer Reviews for Sony - BDPS3500 - Streaming Wi-Fi Built-In Blu-ray Player - Black
Customer Rating
1
Dissapointment
on September 4, 2017
Posted by: melissaC
Gender:Female
I got this around churstmas time and it worked fine till August. Then it started freezing in the middle of me doing something and the remote and box became useless. I'd try to log into wifi when I get it back up and I ended up doing it a thousand time over and over. Then it would take 5 minutes just to get the internet content back up just for it to freeze again. When it's working it's good but otherwise it seems useless u could just watch from your phone better.
Response from sony.comBy Sony North America Customer Support, September 5, 2017
Hello, melissaC, We are sorry for the inconvenience. Let us help you on this one. Kindly check the links provided below and simply follow the troubleshooting steps given for you to isolate the issue:
https://us.en.kb.sony.com/app/answers/detail/a_id/32902
https://us.en.kb.sony.com/app/answers/detail/a_id/41801
Best Regards, _Bob
https://us.en.kb.sony.com/app/answers/detail/a_id/32902
https://us.en.kb.sony.com/app/answers/detail/a_id/41801
Best Regards, _Bob
Written by a customer while visiting sony.com
Customer Rating
2
Not as advertised
on August 17, 2017
Posted by: Troussercoff
Gender:Male
Purchased 2days ago....advertising stated could watch tv thru mirroring....not true
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, August 18, 2017
Hi, Troussercoff, Screen Mirroring feature on the player will work if your mobile phone is compatible with Miracast Technology. For the reference, you may visit the link below:
https://us.en.kb.sony.com/app/answers/detail/a_id/45091.
Regards, _Bob
https://us.en.kb.sony.com/app/answers/detail/a_id/45091.
Regards, _Bob
Written by a customer while visiting sony.com
Customer Rating
1
2 months
on July 27, 2017
Posted by: Peteatsony
Gender:Male
Lasted me two months befor factory reseting every time i clicked on nexflix/hulu. would have to resign in EVERY time. will NEVER buy sony again.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, July 27, 2017
Hi, Peteatsony, We apologize for any inconvenience. Please visit the links below for troubleshooting steps to isolate the issue:
https://us.en.kb.sony.com/app/answers/detail/a_id/33377/,
https://us.en.kb.sony.com/app/answers/detail/a_id/55501/,
https://us.en.kb.sony.com/app/answers/detail/a_id/75355/.
Regards,
Vincent
https://us.en.kb.sony.com/app/answers/detail/a_id/33377/,
https://us.en.kb.sony.com/app/answers/detail/a_id/55501/,
https://us.en.kb.sony.com/app/answers/detail/a_id/75355/.
Regards,
Vincent
Written by a customer while visiting sony.com
Posted by: Tyree
Gender:Male
Verified Purchase:Yes
A gift From a friend for my house warmin gift.moved I. New house.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 5, 2017
Hi, Tyree, We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto the proper department. Thank you. -Vincent
Written by a customer while visiting sony.com
Customer Rating
4
Good but the picture size changing
on June 22, 2017
Posted by: Hercy32
Gender:Female
The Blu-ray is great except when I go to scroll through on the Wi-Fi side or try to enter passwords etc. it changes the picture size with each choice and it gets frustrating . I have changed it on my television and set it up so it's just standard but my Blu-ray remote no matter what button I push changes the picture with each push of a button
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
3
It freezes up quite a bit.
on June 8, 2017
Posted by: madincovert
Gender:Male
The device will freeze up leaving the spinning arrows. This happens in Amazon, Netflix, Hulu, or whatever I'm streaming. The only way to continue is to unplug the device for about 30 seconds. It happens regardless of WiFi or a physical network. I've had the device for about 2 years, and it's always done this. I'd also like to have more options on the main screen with regard to apps.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 9, 2017
Hi there! we recommend making sure that the players software version is M24.R.0221. For the main concern that the unit freezes when streaming the apps, you can use this link: https://us.en.kb.sony.com/app/answers/detail/a_id/33377. Regards, ~Erin
Written by a customer while visiting sony.com
Customer Rating
4
Great except remote
on June 1, 2017
Posted by: TBL58
Gender:Female
I just bought my Sony DVD player with streaming capabilities it works great no problems except with the remote control. Hate Hate Hate it why? It's because of the placement of the Home button it's right below the down button so accidentally you Frequently hit it and it knocks you out of the system and you have to reload everything to get back to where you are. One night while placing movies on "my list" I must have hit it 5 times so frustrating. Fix this and no more problems. Thx Sony
Trisha
Trisha
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
quit working after 10-12 uses
on May 29, 2017
Posted by: Loriw13
Gender:Female
Bought the BDP-S3500 for our home gym in our 2nd home, to play workout DVD's and to use the wireless capabilty to watch netflix, etc.., when we visited here every 2-3 months, so although we have had it for a little over a year and 1/2, it hasn't actually gotten much use. In our experience, it worked fine the first couple of times we used it, but it has been inconsistent thereafter. We followed the trouble shooting instructions, disconnecting it in the specific order recommended and then reconnecting it similarly. That worked to get it running again 3 or 4 times but in the end we have gotten only 10-12 successful uses out of it over the last year and 1/2. It is now completely useless. Perfect, now that we have moved into this home as our primary residence. To confirm the problem in our gym was the Blu-Ray player (S3500), I hooked up our older Sony Blu-Ray BDP-S3200 we brought when we moved here permanently about a week ago. It fired up perfectly in our gym, but unfortunately I can't leave it there as I need it in our living room with our main TV and home theatre system. The think is the S-3200 still works great after much more significant use and 5+years. I would never recommend the Sony BDP-3500 after our experience and would give it a -0- star rating if I could. Of course we are past the warranty period so we are just out of luck with this product.
No, I would not recommend this to a friend.
Response from sony.comBy Mark, Sony North America Customer Support, May 30, 2017
Hi Loriw13, thank you for bringing this to our attention. We regret that the Bluray failed to meet your expectations and we're still hoping that it didn't spoil your workouts. We'll make sure to have your feedback forwarded to the team for improvements.
Written by a customer while visiting sony.com