Customer reviews from sony.com
Sony - BDPS3500 - Streaming Wi-Fi Built-In Blu-ray Player - Black
Average customer rating
4
(163 Reviews)
Rating breakdown 163 reviews
5 Stars
87
4 Stars
37
3 Stars
10
2 Stars
10
1 Star
19
81%of customers recommend this product.
(
128 out of
159)
Customer Reviews for Sony - BDPS3500 - Streaming Wi-Fi Built-In Blu-ray Player - Black
Customer Rating
4
dog ate remote
on September 10, 2018
Posted by: jamesbone
Gender:Male
love this player only problem is my dog ate remote where can i get any help p
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
2
Eh
on August 11, 2018
Posted by: 1234st
Gender:Female
Not worth the money having tons of problems w this product
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 12, 2018
Hi 1234st, we regret to hear that your player failed to meet your expectations. We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com including my name and this feedback post in the email. Hope to hear from you. Regards, -Erin
Written by a customer while visiting sony.com
Customer Rating
1
Not a satisfied customer
on August 2, 2018
Posted by: jetnbs
Gender:Male
Although I purchased this unit about a year and a half ago it was rarely used since I usually watch movies and videos via streaming. Nevertheless, the unit has behaved erratically. The keys on the box no longer function and it will not respond to the remote. Sometimes it will not load to the main menu. Then it will shut off. I was expecting a superior product from Sony.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
4
Works great for me!
on May 29, 2018
Posted by: TomVF
Gender:Male
Had this for a couple of years, with no problems. One question, though: does it have multiple region playback capability? If so, my review goes from 4 stars to 5.
Honestly, I don't know why anyone has a problem with this. Blu-ray, DVD, 4K (plays as a Blu-ray), streaming capabilities, Flash drive —all great!
Multi-region playback?
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: outdoornut
Verified Purchase:Yes
Received as a Christmas gift. Used 4 or 5 times and it has completely stopped working
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 15, 2018
Hello outdoornut, we're very sorry for your bad experience here. Please allow us to help you and make this a better experience. You can contact us at socialsupport@am.sony.com and include all information such as model/serial no, address and phone number.
Thank you, _Bob
Thank you, _Bob
Written by a customer while visiting sony.com
Customer Rating
1
Restarting junk
on April 4, 2018
Posted by: JohnnyU
Had for about 2 years and have had to almost daily unplug/plug back in. It skips/freezes ALL the time with Netflix. It's extemely unreliable to the point of me wanting to unplug it and throw it in the trash. I got it as a wedding gift an I am thoroughly disappointed with it and it's utter lack of reliable/consistent performance outside of not working properly. My iPhone 4s works better! Seriously.
No, I would not recommend this to a friend.
Response from sony.comBy Zac, Sony North America Customer Support, April 4, 2018
Hi JohnnyU,
We regret to hear that you're having issues with your player, Sony takes into consideration all feedback to improve the performance and quality of our products and services, we're always looking to make Sony better.
We appreciate your time sharing this feedback.
We regret to hear that you're having issues with your player, Sony takes into consideration all feedback to improve the performance and quality of our products and services, we're always looking to make Sony better.
We appreciate your time sharing this feedback.
Written by a customer while visiting sony.com
Posted by: CABEZON
Gender:Male
Verified Purchase:Yes
i LOVE THIS PRODUCT! iT´S A VERY GOOD ONE! EASY TO USE!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
3
WORKS well enough
on March 21, 2018
Posted by: TFCSD
Gender:Male
So far everything seems to work as expected and nothing is irritating when using the product. Plays all media without a problem and is as good as any other product I have used. Two little things I did notice, the raised bump on top ruins placing it under the TV gap by the base or placing items on top. The other is the unit only has three fast forward speeds and other players have five speeds. This means I cannot watch movies at 3X speeds with closed captions on and blow past the slow bits. Also the fast forward is murky and not smooth. Needs a 2X play speed to time compress a movie.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 21, 2018
Hi TFCSD, Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. We appreciate your time sharing this feedback.
Thanks! _Bob
Thanks! _Bob
Written by a customer while visiting sony.com