Customer reviews from sony.com
Sony - BDPS5500 - Streaming 3D Wi-Fi Built-In Blu-ray Player - Black
Average customer rating
3.8
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
24
4 Stars
15
3 Stars
11
2 Stars
2
1 Star
8
70%of customers recommend this product.
(
42 out of
60)
Customer Reviews for Sony - BDPS5500 - Streaming 3D Wi-Fi Built-In Blu-ray Player - Black
Posted by: AMasonR
Verified Purchase:Yes
Great product at a very reasonable price
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Shera
Verified Purchase:Yes
Everything works great the power cord AC Jack is very weak it breaks easily
No, I would not recommend this to a friend.
Response from sony.comBy Jeannette, Sony Support, August 25, 2015
Hello Shera! Thank you for sharing your feedback with us, we will make sure to pass this information regarding the power cord to the proper department for future reference.
Written by a customer while visiting sony.com
Customer Rating
3
Playstation 5 I can't fine model in the selection
on January 11, 2021
Posted by: Bobcat302
Verified Purchase:Yes
Add playstation 5 to model selection cfi 1015a please
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Elemint115
Gender:Male
Verified Purchase:Yes
Intermittently at random times or in the middle of a video it will randomly restart to the main menu. I never know when it will happen but it always seems to happen when I'm really getting into whatever it is that I'm watching. Then I get a screen that's blue with the words something like,"content to large for display" or something like that and it takes me back to the starting menu again to choose an app or function. All the way back to square one again. And this happens randomly but often. Too often
I would recommend this to a friend!
Response from sony.comBy DiegoV, Sony North America Customer Support, September 8, 2025
Hi Elemint115, Thanks for your review and the 4-stars rating. We appreciate the comments and for letting us know the situation that you are facing with your unit. We'd be more than glad to help you outa and provide some troubleshooting steps that might come handy! 1. Perform a Factory Reset
This is the most common and effective solution for this specific issue. Please follow the next steps: On your remote, press the HOME button. Then, navigate to Setup and select Resetting. Choose Reset to Factory Default Settings and select All Settings. 2. Update the Firmware
Outdated firmware can lead to a variety of playback issues and system instability. To update the firmware: To update it you need to press the HOME button on your remote, navigate to Setup, and select Software Update, after that choose to update via the internet. (If your player is not connected to the internet, you can download the firmware from the Sony support website in the following link: https://www.sony.com/electronics/support/home-video-blu-ray-disc-players-recorders/bdp-s5500/downloads/00015973 onto a USB drive and update it that way.)
3. Contact Customer Support
In case the problem persists after the troubleshooting steps, the best option would be contact the Sony Technical Support Team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=bd. They will be able to further assist! Thanks for the understanding, we hope this comes helpful! Best regards, DiegoV
This is the most common and effective solution for this specific issue. Please follow the next steps: On your remote, press the HOME button. Then, navigate to Setup and select Resetting. Choose Reset to Factory Default Settings and select All Settings. 2. Update the Firmware
Outdated firmware can lead to a variety of playback issues and system instability. To update the firmware: To update it you need to press the HOME button on your remote, navigate to Setup, and select Software Update, after that choose to update via the internet. (If your player is not connected to the internet, you can download the firmware from the Sony support website in the following link: https://www.sony.com/electronics/support/home-video-blu-ray-disc-players-recorders/bdp-s5500/downloads/00015973 onto a USB drive and update it that way.)
3. Contact Customer Support
In case the problem persists after the troubleshooting steps, the best option would be contact the Sony Technical Support Team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=bd. They will be able to further assist! Thanks for the understanding, we hope this comes helpful! Best regards, DiegoV
Written by a customer while visiting sony.com