Customer reviews from sony.com
Sony - BDPS5500 - Streaming 3D Wi-Fi Built-In Blu-ray Player - Black
Average customer rating
3.8
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
24
4 Stars
15
3 Stars
11
2 Stars
2
1 Star
8
70%of customers recommend this product.
(
42 out of
60)
Customer Reviews for Sony - BDPS5500 - Streaming 3D Wi-Fi Built-In Blu-ray Player - Black
Posted by: MJStew
Verified Purchase:Yes
Purchased this unit for streaming television. Our problem is slow broadband in rural area and with weak broadband signal strength this unit does a lot of stuttering. I have not used the DVD or Blue ray player in this unit yet but am sure that portion will work just fine.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
2
Persistently crashes
on June 21, 2017
Posted by: Xphilemike
I do not know how Sony could get away with making a product like this. Though the Blu-ray player part of it has no problems the apps are constantly crashing. I don't think that I go more than two uses without some kind of crash that I have to unplug it and plug it back in. When I use the Netflix app I get regular freezes. And it's not because it's buffering. It just freezes. The Amazon app is always buggy! I just tried to crackle app and it doesn't work either
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 22, 2017
Hi, Xphilemike, We are very sorry for your bad experience here. Make sure the player is running the latest software version. These articles may be able to help us out in resolving this issue:
https://us.en.kb.sony.com/app/answers/detail/a_id/33377/
https://us.en.kb.sony.com/app/answers/detail/a_id/75612
Regards,
Vincent
https://us.en.kb.sony.com/app/answers/detail/a_id/33377/
https://us.en.kb.sony.com/app/answers/detail/a_id/75612
Regards,
Vincent
Written by a customer while visiting sony.com
Customer Rating
1
Streaming apps constantly freeze
on January 30, 2018
Posted by: NotHappy2018
Gender:Male
Blu ray player is barely over a year old and of course out of warranty. Netflix constantly freezes and requires unit to be unplugged from power to unfreeze. The unit has up to date firmware. I've tried the factory reset and still does same thing. Bottom line is these are junk! Mine is going in the trash.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Posted by: busterb
Gender:Male
Verified Purchase:Yes
I just receined my new 3D Blu-Ray player. Setup took a few minutes. Had to go online to get latest Firmware updates/
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
youtube gone?
on March 31, 2018
Posted by: Anonymous
Gender:Male
have this machine in my business for playing youtube videos from. 3 days ago the youtube app started only showing an “400: client error” or something similar. im updated to the current firmware. is my machine broken or did you just drop youtube support without telling your customers?
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 1, 2018
Hi timbomane, please ensure that the player has the latest software installed. You can also perform a power reset and then refresh the internet content to isolate the issue. If the problem persists, perform a factory reset following the steps from this link: https://www.sony.com/electronics/support/articles/00139302
Thanks,
-Erin
Thanks,
-Erin
Written by a customer while visiting sony.com
Customer Rating
1
Just plain lousy
on April 26, 2018
Posted by: Littlerob
Gender:Male
Pros: cheap price, plays hd audio and mkv video files through USB port
Cons: streaming content stutters and just freezes, very few of the apps are worth watching. Even when wired to my router d/l speeds only reach 25 Mps, while my PS3, smart tv, and Apple TV reach speeds of up to 75 Mps. Every time it starts it reports a network error - even though there is none. I must have got a lemon because the reviews of this product seem very positive.
In the review fields you are asked if you would recommend Sony to a friend - yes I would recommend decent Sony products to a friend, just not this product.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 27, 2018
Hi Littlerob, Thank you for your feedback on your experience with your Blu-Ray player. We are sorry for any inconvenience you had experienced. Please be assured we take this very seriously and continuously strive to improve our products. You can reach us at socialsupport@am.sony.com with your case or reference number and let us see how we can improve your experience. -Erin
Written by a customer while visiting sony.com
Customer Rating
3
Plex APP is very old
on August 27, 2017
Posted by: Anonymous
Gender:Male
The Plex App is very old and does not show all the features from Plex, such as external streaming channels. It only shows local videos, photos and music. I've updated the unit several times, but there is not an update for this app.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
4
3D Blu Ray S5500
on December 7, 2017
Posted by: Anonymous
Gender:Male
good product / excellent picture quality and good design.
I would recommend this to a friend!
Written by a customer while visiting sony.com