Customer reviews from Charbroil
Char-Broil - American Gourmet Offset Smoker - Black
Average customer rating
3.8
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
18
4 Stars
14
3 Stars
3
2 Stars
2
1 Star
6
78%of customers recommend this product.
(
31 out of
40)
Customer Reviews for Char-Broil - American Gourmet Offset Smoker - Black
Customer Rating
1
Rusted After 1 use
on December 2, 2014
Posted by: kshokri
from Austin, TX, United States
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
This item is garbage. I used it ONE time and the fire box started to rust on the outside. I expected the coating to last more than ONE cooking
No, I would not recommend this to a friend.
Response from CharbroilBy Dustin, SME, December 4, 2014
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Has a case been created with us? Please give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Charbroil
Customer Rating
4
You get what you pay for
on September 25, 2014
Posted by: steveo31
from Long Island, NY
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
I have owned this smoker for over 2 years. It is a great starter smoker, I have cooked everything from whole chickens and 9lb Beef Briskets to St. Louis ribs. It has served it's purpose as a entry level smoker. I plan on retiring it and buying a bigger and thicker made smoker. I recommend this smoker to anyone who wants to try it out without spending big bucks.
I would recommend this to a friend!
Response from CharbroilBy SME, November 30, 2023
Thank you for your review.
Written by a customer while visiting Charbroil
Customer Rating
1
I don't recommend
on September 22, 2014
Posted by: Fordman
from Canada
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
I just got this smoker as a gift. To be honest I felt it was cheap and lacked attention to detail. Will have to make numerous modifications to get it to work the way that it should. Would not recommend.
No, I would not recommend this to a friend.
Response from CharbroilBy Dustin, SME, September 24, 2014
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Was a case created with us? Whenever an issue is encountered please give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Charbroil
Customer Rating
4
No cooking instructions
on September 21, 2014
Posted by: Canucks
from Salmon Arm, BC, Canada
Gender:Male
Length of ownership:1 week
Just put it together, seems ok for the price, but very disappointed that lm having to search the web for cooking instructions. Was expecting a how to use/ maybe even a small cook book/ manual. For a beginner, it's definitely disappointing.
I would recommend this to a friend!
Response from CharbroilBy Dustin, SME, September 24, 2014
Please visit Char-Broil LIVE for tons of free cooking tips and recipes.
Written by a customer while visiting Charbroil
Customer Rating
4
on July 31, 2014
Posted by: olesmokey
from Washington, United States
Gender:Male
Length of ownership:1 week
I received this as a gift and used it this week for the first time. It worked fine. However the heat/temp indicator (its plastic and aluminum) in the cover got hot and now no longer works. tried to order a replacement from the diagram and it shows one with a wingnut and the indicator on mine just twists in 1/4 turn. and I don't have the receipt etc. so I guess I will do my smoking without an indicator.
I would recommend this to a friend!
Response from CharbroilBy Alyssa, Char-Broil, August 4, 2014
I am sorry you have experienced this! Please feel free to give us a call or create a case with us so that one of our certified Grill Specialists can make sure that your smoker is registered and send you a replacement under warranty!
Customer Service Center: 1-800-241-7548
Create a Case: http://www.charbroil.com/support/case/create
Customer Service Center: 1-800-241-7548
Create a Case: http://www.charbroil.com/support/case/create
Written by a customer while visiting Charbroil
Customer Rating
5
Older Model
on July 3, 2014
Posted by: ViniB1011
from Pikesville, MD, United States
Gender:Male
Length of ownership:1 year or longer
I have an older model of this product and it is a hit with me. Many don't know how to use the smoker because it takes time to properly smoke meat, especially one that's 20lbs or more, it becomes a sport.
I would recommend this to a friend!
Response from CharbroilBy SME, March 22, 2024
Thank you for your review.
Written by a customer while visiting Charbroil
Posted by: tbartel
from Holden, AB, Canada
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 month
Verified Purchase:Yes
This is the best barbecue I have ever owned. Very good price and very well built. Heavy duty enough even for me!
I would recommend this to a friend!
Response from CharbroilBy SME, March 25, 2024
Thank you for your review.
Written by a customer while visiting Charbroil
Posted by: JeffD
from Ontario, Canada
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 month
Verified Purchase:Yes
I bought this bbq directly from the vendor. Incredibly disappointed with the quality of the item. Very thin metal resulted in poor heat maintenance. Edges were not flush resulting in more heat loss. There's no reason that a product should require several modifications to make it more efficient. Gave product away after several frustrating sessions.
No, I would not recommend this to a friend.
Response from CharbroilBy Alyssa, Char-Broil, August 12, 2014
I apologize that you were having these issues with your smoker! Next time, please make sure to give us a call as that is what are Certified Grill Specialists are here for; to help and assist in all of your grilling needs! 1-800-241-7548
Written by a customer while visiting Charbroil