Customer reviews from Char-Broil, LLC
Char-Broil - American Gourmet Offset Smoker - Black
Average customer rating
3.8
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
18
4 Stars
14
3 Stars
3
2 Stars
2
1 Star
6
78%of customers recommend this product.
(
31 out of
40)
Customer Reviews for Char-Broil - American Gourmet Offset Smoker - Black
Customer Rating
3
Doesn't Seal
on August 10, 2015
Posted by: todd100
I was so excited to try this product after I bought it. It was easy to assemble with simple instructions. I seasoned the smoker and firebox. However, when I went to use it I noticed a lot of smoke escaping from the smoker barrel. I don't know what to do to seal it tighter, as I hoped it would have come properly sealed.
Response from Char-Broil, LLCBy Dustin, SME, August 15, 2015
Some airflow is needed in this smoker. Give us a call at 1-800-241-7548 and we will be able to best investigate this.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
on February 18, 2016
Posted by: Barry76
Gender:Male
Level of expertise:Intermediate
Length of ownership:3 months
this is one of the worst bbq- smoker to buy save your money
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, February 23, 2016
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your smoker. Please give us a call at 1-800-241-7548 and we will be able to best investigate.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Awesome grill
on March 6, 2016
Posted by: PattiH
Gender:Female
Level of expertise:Intermediate
Length of ownership:1 year or longer
I bought mine about 5 or more years ago and I love it!!!! Does a great job I am so glad I bought it
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, March 14, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
Smoking made easy
on April 19, 2016
Posted by: Pj in Ohio
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 year or longer
I have been using this for over 5 years and every year my food and skills get better. Only negative is cleaning out the ashes, no ash catcher or tray, all and all great buy for smoker and grill on a budget or if your starting out in smoking.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 27, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
My First Smoker
on June 30, 2016
Posted by: GeraLdP82
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
My Wife surprised me with this smoker as a Christmas gift in 2014. I didn't even ask for it but she got it for me... any ways I had no idea about what offset smoking was all about until she got me this smoker. Great for starting out and I hosted many parties while manning this grill and I LOVE IT. I think the fire box can be made to where I can shift out the ashes easily and keep that fire going longer... other than that I thought this smoker is AWESOME!!!
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 21, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Below expectations
on July 16, 2016
Posted by: Darrick
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
I bought this grill a year ago and have tried everything I can to keep a consistent temperature with wood and charcoal and it will always stay at 180 degrees no matter what I do. I had to replace the thermometer with one that had the actual numbers on it so that I could not the exact temperature instead of the range. The fire box seems to burn only on the side where the vent is and this keeps the wood or charcoal burning at a low heat. I have tried keeping the vent on the fire box opened all the way but it does not do any good and it only seems to make a difference when I open the top lid. This grill may work for some people but I have been very unlucky with this one. I will be upgrading very soon to one that actually works the way it says and does not have any leaks.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, November 8, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
Good airflow control.
on August 27, 2016
Posted by: Grandpa Jim
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
1) If you take the time to paint the pieces befor assembly, your smoker will last MUCH longer.
2) The airflow controls are adjustable enough to concentrate the heat anywhere in the smoker you want.
3) The only negative I can find is that the fire
grate warps easily. Two fires later I need a new grate.
2) The airflow controls are adjustable enough to concentrate the heat anywhere in the smoker you want.
3) The only negative I can find is that the fire
grate warps easily. Two fires later I need a new grate.
I would recommend this to a friend!
Response from Char-Broil, LLCBy Devon P, SME, September 20, 2016
We're sorry to hear of the issues encountered. We value you as a Char-Broil customer and want you to enjoy using your smoker. Was a case created with us? Whenever an issue is encountered please give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Not what I was expecting
on January 6, 2017
Posted by: Hellwolf
Gender:Male
Length of ownership:1 week
The pics of it were missleading, the space for cooking is very large, and provides enough space to cook a 15lb turkey! Well worth the money. It arrived at my house in 2days, and putting it together was smooth. My fiance said "I should have gotten it sooner".
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, February 14, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC