Customer reviews from Char-Broil, LLC
Char-Broil - American Gourmet Offset Smoker - Black
Average customer rating
3.8
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
18
4 Stars
14
3 Stars
3
2 Stars
2
1 Star
6
78%of customers recommend this product.
(
31 out of
40)
Customer Reviews for Char-Broil - American Gourmet Offset Smoker - Black
Customer Rating
4
You get what you pay for
on September 25, 2014
Posted by: steveo31
from Long Island, NY
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
I have owned this smoker for over 2 years. It is a great starter smoker, I have cooked everything from whole chickens and 9lb Beef Briskets to St. Louis ribs. It has served it's purpose as a entry level smoker. I plan on retiring it and buying a bigger and thicker made smoker. I recommend this smoker to anyone who wants to try it out without spending big bucks.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 30, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Posted by: Javier
from Asheville, NC, United States
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 month
Verified Purchase:Yes
This grill has worked perfectly for my needs. It is easy to maintain the desired temperature and it cooks evenly.
I would recommend this to a friend!
Response from Char-Broil, LLCBy Stacy, SME, May 23, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
Good starter smoker!
on October 8, 2015
Posted by: Al Dog
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 month
I bought this a couple months ago, I wanted to try my hand at smoking as I'm an avid charcoal griller and wanted to try some bigger cooking projects and I have a lot of good woods for smoking meats (apple, crab apple, hickory, cherry). So far, the pork spare ribs and the pork butt I made came out incredible and this is a great grill for a beginner smoker, I really enjoyed using this and will get a lot of use in the future. The more I use this, the better I'm getting at knowing how to best cook with this smoker. The drawbacks, the temperature gauge has no measurement reading in degrees which I find totally ridiculous since you want to maintain the grill at a certain temperature. Additionally, this "temperature" gauge clouded up with smoke the first time I used it and rendered it unusable for as long as I own this.. Another annoying feature is that the side door on the offset firebox will not stay open unless something is jammed in there (I used a small rock) to keep it open a bit for air flow. Lastly, this grill should come with some basic user instructions included for beginners (who are probably the biggest purchaser of this product), one shouldn't have to peruse the internet or Youtube to figure out how to use this grill.
Despite the drawbacks, this grill was very functional and I will be getting a lot of use out of this in years to come, I look very forward to grilling and smoking up many excellent gourmet meals for my family to enjoy.
Despite the drawbacks, this grill was very functional and I will be getting a lot of use out of this in years to come, I look very forward to grilling and smoking up many excellent gourmet meals for my family to enjoy.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 28, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
Great starter or experienced smoker
on January 31, 2015
Posted by: Hansmann83
from St Paul, MN, United States
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 month
This is a great smoker for the beginner, easy to operate. The Only downfall is that the smoker box lid doesn't seal all the way, you lose heat and smoke through the not correctly seald lid. The Legs and wheels also could use some kind of support or brace. It's a decent size, obviously you won't fit a whole hog on it but you can entertain or just cook for the family with it, and have no problems
Otherwise I love my smoker! It's nice and pretty easy to assemble, I hope that this helps you in your decision to purchase a smoker! It's great fun and a exelent hobby.
Best wishes and smoke on!!
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 27, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Posted by: MightyBEG
from Montréal, QC, Canada
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
Verified Purchase:Yes
I've used it to smoke and for cooking chiken on chalrcoail and it works perfectly. I really love it
I would recommend this to a friend!
Response from Char-Broil, LLCBy Stacy, SME, May 24, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Poor quality
on April 11, 2016
Posted by: catsai2386
Very flimsy. Smoke came out of all the seams, lid didn't close all the way. We wound up having bungee cords attached to the lid just to keep it shut. It was so hard to keep the temp regulated due there being gaps everywhere.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, April 15, 2016
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Has a case been created with us? Please follow this link (http://ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Posted by: Aarbrock
from Indiana, United States
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 month
Verified Purchase:Yes
I have used this smoker several times since purchasing it. It is a great smoker for someone learning how to do it.
The only negative is the small cooking area, but it is a great smoker for the price.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, December 1, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Posted by: TheBOD
from Québec, QC, Canada
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
Verified Purchase:Yes
Smoke does not stay in the smoker.... it comes out from every possible hole except the chimney. Temperature is next to IMPOSSIBLE to control. I know this is a low end/entry level smoker but I was expecting a little more quality. It is really cheaply made.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, August 15, 2014
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Was a case created with us? Whenever an issue is encountered please give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC